Results 1-1 of 1 for Ido Bornstein-HaCohen.

6 Customer Service Trends to Watch in 2020

The era of messaging and automation is upon us! The fundamentals of delivering a good customer service experience in 2020 will be much the same as in 2019: Customers will expect convenient in-channel resolutions that take little effort on their behalf. However, with the rise of friction-free, asynch...

Technewsworld Channels