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PeopleSoft Blames Oracle for Share Price Free Fall

PeopleSoft predicted Wednesday that its second-quarter 2004 earnings would not meet expectations, causing the company's share price to drop to a 52-week low of US$15.39 in Wednesday morning trading. The stock since edged up to $16.58 in midday trading. The company expects pro forma earnings per shar...

NEWS BRIEF

Sears Taps CSC for IT in $1.6 Billion Deal

Sears announced Tuesday that it has signed an agreement to have Computer Sciences Corporation handle the company's IT infrastructure. According to the deal, CSC will take over the support and maintenance of Sears' servers, client PCs, systems supporting Sears-related Web sites, decision-support tech...

EXCLUSIVE INTERVIEW

Webmetrics CEO Tim Drees on Performance Advantage

As the standard for e-business Web sites moves ever higher and online shoppers become increasingly demanding, Web site performance can make the difference between a sale and a lost customer. CEO Tim Drees, who founded privately held Webmetrics in 1999 to provide transaction monitoring services and h...

Microsoft and Sun Broker $2 Billion Truce

After years of legal wrangling, Sun Microsystems and Microsoft jointly announced that they have brokered a 10-year "technology collaboration" agreement, plus several related agreements -- including a settlement of all pending legal issues between them. As part of the deals, Microsoft will pay Sun $7...

CASE STUDY

DART Motif On Target for Atkins

When DoubleClick and Macromedia jointly introduced DART Motif last summer, Scott Spencer, DoubleClick's director of product management for publisher solutions, said it would provide advertisers with quick deployment and significant return on investment (ROI). Since the product's introduction, intera...

UPS Hires SBC for WiFi Blitz

SBC Communications, one of the telecom industry's landline leaders, announced Tuesday its plans to roll out "FreedomLink" WiFi hotspot service at UPS Store locations throughout the United States. The announcement is the latest stage in the company's overall FreedomLink strategy, which promises to br...

EXCLUSIVE INTERVIEW

IT Forensics: From Black Art to Precision Science

Pasadena, California-based Guidance Software is perhaps the leading IT forensics software vendor, with the exception of the U.S. government. Jon Bair, Guidance's senior director of development, joined the company after years spent working as a U.S. Army investigator and developing the protocols and ...

SPECIAL REPORT

Hot on the Trail of IT Forensics

When most people think about IT forensics, if they think about it at all, they likely imagine a scenario out of the hit TV series CSI. "They make it seem like there's a button that says 'find evidence,'" Robert Shields of forensics software vendor Guidance told the E-Commerce Times. "The way they po...

Apple Delays Mini iPod’s European Debut

As a result of stellar sales in the United States, Apple Computer has disappointed European consumers jonesing to get hold of the new iPod Mini. After originally setting an April launch date for the candy-colored portable jukebox, Apple said the iPod Mini will not become available in Europe until Ju...

Novell Amps Up Linux Plans at BrainShare

Novell has made several announcements concerning Linux at its annual BrainShare developers conference and is expected to announce a partnership with HP to bring Linux to its corporate laptop and desktop computers. On Tuesday, meanwhile, Novell announced that IBM had completed a $50 million investmen...

PeopleSoft Launches New Modules on Path Toward Major Upgrade

Enterprise application vendor PeopleSoft has announced three new CRM modules that address three new vertical markets: PeopleSoft Wealth Management; PeopleSoft Revenue Management Solution; and PeopleSoft CRM for Higher Education. The company said the new releases are precursors to its upcoming CRM re...

PRODUCT PROFILE

ProfitCenter Gives Hosted CRM a Different Spin

ProfitCenter Software (PCS), a subsidiary of Systemax, formally launched its Profitability Software Suite of hosted CRM products last week, making it the latest entrant into the increasingly competitive on-demand CRM space. PCS is charging $125 per user per month and offers contracts that run for be...

Lindows Seeks To Halt Microsoft’s Worldwide Legal Attack

Microsoft's attack against Linux desktop software provider Lindows.com has taken yet another turn, with Lindows' legal counsel filing a motion Monday in U.S. Federal Court seeking to stop the flood of global trademark lawsuits Microsoft has launched in a host of foreign countries over the last sever...

Cisco Expands Security Portfolio with New OS, Hardware

Cisco Systems introduced new products Tuesday that advance the company's so-called "Self-Defending Network" strategy. According to the company, its portfolio of new products works in an autonomic fashion to identify threats, isolate infected endpoints and reconfigure the network in response to intru...

CRM BUYER SPECIAL REPORT

Customer Retention: The Art of the Follow-Up

In today's business environment, most retail companies have an Internet presence, typically an e-commerce Web site where customers can buy products online. Considering the ubiquity of e-commerce, however, few companies seem to understand how to walk the fine line between enticing online customers to...

New Netsky and Bagle Worms Spreading

The plague of malware appears to be escalating worldwide. As a worm variant called Netsky.D bombards e-mail inboxes around the globe, an even newer version, Netsky.E, already is being analyzed, according to Joe Hartmann, director of North America antivirus research at Trend Micro. "There has been a ...

EXCLUSIVE INTERVIEW

RightNow CEO Greg Gianforte on Space, Time and CRM

Bozeman, Montana-based RightNow Technologies is a major player in the on-demand CRM space. In an interview with CRM Buyer, RightNow CEO Greg Gianforte explained that unlike hosted CRM leader salesforce.com, which has its roots in sales force automation, RightNow focuses primarily on customer service...

Salesforce.com Builds Momentum as IPO Day Nears

Hosted CRM software vendor salesforce.com released a spate of announcements Wednesday in advance of its impending IPO. The announcements included its largest implementation yet, a 2,000-seat deal with SunTrust Banks; the release of an sforce toolkit for IBM's WebSphere Web services platform; plans t...

SPECIAL REPORT

Five Steps to a Better Software Strategy

In the past, enterprises too often adopted an application strategy that consisted of blindly throwing money at software vendors. Not surprisingly, this was an unwise use of capital. Now, with budgets tight and ROI paramount, companies must define their business processes internally before talking to...

MyDoom.F Spreads Carnage with Malicious Payload

The latest iteration of the MyDoom worm, "MyDoom.F," has Internet security experts worried because, in addition to triggering denial-of-service attacks, it also can delete files from infected computers. MyDoom.F was first identified last Friday and has picked up steam in just the last few days, Soph...

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