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Retailers Should Prepare for GenAI-Driven Shoppers, BCG Warns

Shoppers will be looking for year-end deals like they always do as the holidays approach, but more of them will be using artificial intelligence to do it, according to a report released Monday by the global management consulting firm Boston Consulting Group (BCG) GenAI tools such as ChatGPT, Gemini, and Google AI have become practical shopping aids...

Velo AI Automates Startup Formation and Compliance for Small Businesses

Small business owners facing the hurdles of jump-starting a new business can "hire" a unique artificial intelligence (AI) agent that does more than spit out steps to follow. It does the work for them ZenBusiness recently unveiled Velo, a personalized AI business guide that aims to alleviate the anxieties of startup founders. It also helps accelerat...

OPINION

Intel’s Hard Turn: Why ‘Bad News’ on Margins Is the Best News for Its Future

A corporate turnaround is the most difficult maneuver in business: invest heavily in the future while being judged quarter by quarter. Intel is now deep in that crucible, and for the first time in years, the pain is starting to look like progress For Intel, this challenge now falls to its new CEO, Lip-Bu Tan, who has taken the helm to execute the a...

Rising Identity Crime Losses Take a Growing Emotional Toll

Criminals are monetizing stolen identities at higher rates and stealing larger sums, while more victims report severe emotional distress, including self-harm Those are the findings of the 2025 Consumer Impact Report, prepared by the Identity Theft Resource Center (ITRC), a nonprofit organization founded to provide identity theft victim assistance a...

IBM Makes Quantum Breakthrough With Off-the-Shelf Chips

One of the main obstacles to bringing a commercial quantum computer to market is reducing qubit error rates, the analog of bit error rates in the digital world. IBM has reportedly made an advancement in the space by running its advanced error-correction algorithm on off-the-shelf AMD hardware In a paper submitted Friday to arXiv, IBM researchers re...

OPINION

Lenovo’s ‘Smarter AI for All’ Unifies AI From Pocket to Cloud

Last week, I was at Lenovo’s headquarters for an update on its products, services, and progress in AI. The contrast between Dell and Lenovo is pretty stark; in some ways, they are opposite in terms of messaging and execution Instead of fragmenting, Lenovo’s effort has been unifying. Its "Smarter AI for All" vision, reiterated at its annual Tech...

SMBs Investing More in Marketing, Still Guessing What Works

Small and medium-sized businesses (SMBs) globally continue to face a turbulent economy. Research indicates that current market conditions have had a minimal positive impact on their bottom lines. But business owners can overcome economic challenges without going broke Constant Contact, a developer of digital marketing tools, released its Small Busi...

Weak Data Infrastructure Keeps Most GenAI Projects From Delivering ROI

Despite billions spent on generative AI, most enterprises still fail to see measurable ROI. A new analysis suggests the problem lies not in algorithms or ambition but in the hidden layer beneath — data infrastructure. Experts say storage, scalability, and performance bottlenecks are holding back enterprise AI from moving beyond pilot projects into profit-driving production...

EXPERT ADVICE

Scaling Identity Systems for the AI Age: Dynamic, Zero-Trust Access

According to the World Economic Forum, non-human and agentic identities will exceed 45 billion by the end of 2025, a figure more than 12 times the size of the global workforce. The downstream implications for identity and access management (IAM) will be massive Consider the shift underway. Human identity, the anchor of enterprise security, involves...

EV Market Faces 2026 ‘Recalibration’ as Prices Plunge, Subsidies Fade

The electric vehicle market is headed toward a "recalibration" in 2026, according to the tech analysis site TechSpot "The global electric vehicle market is facing an unexpected reckoning," wrote Skye Jacobs for TechSpot. "Once hailed as the future of transportation, battery-powered cars are now rapidly losing value, eroding the finances of private ...

OpenAI’s Sora 2 Found To Generate False Claim Videos 80% of the Time

New research by NewsGuard has revealed that the latest version of OpenAI's video creation tool Sora 2 can be prompted to advance false or misleading information 80% of the time NewsGuard, which rates the credibility of news and information websites, maintained that its findings demonstrate the ease with which bad actors can weaponize the powerful n...

ANALYST COMMENTARY

HPE’s 2025 Analyst Meeting: Bold Strategy or Familiar Ambition?

At its 2025 Securities Analyst Meeting in New York, Hewlett Packard Enterprise (HPE) delivered a confident narrative: the company is entering a new phase of profitable growth, anchored by AI infrastructure, next-generation networking, and the full integration of Juniper Networks CEO Antonio Neri opened with a celebratory tone, marking HPE’s tenth...

ANALYST COMMENTARY

An AI Read My Angry, Threatening Email. Its Response Was a Game Changer.

A recent experience fundamentally changed my relationship with artificial intelligence (AI), transforming it from a novel curiosity into an indispensable professional tool Like many business disputes, it began with a letter from an attorney. The letter was misleading, accusatory, and, in my view, defamatory. My reaction was instantaneous and viscer...

From Urgency to Endurance: Extended Events Can Drive Record Retail Sales

Shoppers aren’t rushing anymore — they’re pacing. Retailers have taken notice, moving beyond one-day flash deals and stretching major sales events across multiple days or even weeks From holiday rollouts to seasonal campaigns, companies like Amazon, Walmart, and Target are betting on sustained engagement rather than overnight urgency, turning...

ANALYSIS

Salesforce Doubles Down on the Rise of the Agentic Enterprise

Salesforce used Dreamforce 2025 to do more than launch products. It declared a philosophical shift in how companies will operate -- what Salesforce’s longtime CEO Marc Benioff called the “agentic enterprise.” At its core, this is Salesforce’s vision for a world where AI agents not only assist humans but also work alongside them in every wor...

Turning AI’s CX Promise Into Real ROI and Enterprise Impact

AI has entered the CX mainstream, but organizations are struggling to turn bold investments into measurable value. Despite widespread deployment, operational challenges and fragmented governance continue to undermine ROI CallMiner's 2025 CX Landscape Report, released on Sept. 16, highlights a persistent disconnect between AI ambition and execution....

Q3 Ad Spend on Top Digital Platforms Shows Mixed Growth

Ad spending growth trends were mixed across the largest U.S. digital ad platforms in Q3, while pricing growth was weak, according to a report released today by an independent performance marketing firm While all but Facebook saw stronger volume growth in the quarter, only Instagram, with a 21% year-over-year increase, and YouTube, with a 12% jump, ...

ID Breaches Surge, Help Desks Targeted: RSA Report

Identity-related system breaches are on the rise, and organizational help desks are emerging as a popular target for threat actors, according to a new report by RSA The report, based on a global survey of 2,100 cybersecurity, identity, access management, and IT professionals, found that more than two-thirds of the organizations participating in the...

Younger Shoppers Bypass Merchants, Dispute via Bank Apps

Younger consumers aren’t just changing how they shop — they’re rewriting the rules of customer service. When a charge looks wrong, they don’t call, email, or wait on hold. They open a banking app, dispute the transaction, and move on. For merchants, the danger goes far beyond lost revenue — it’s a direct threat to customer loyalty Consu...

Why ‘AI Leapers’ Are Failing Sales and CRM Teams

Sales organizations are racing to embrace artificial intelligence (AI) to sharpen customer engagement and boost performance, but many are discovering that enthusiasm alone doesn’t guarantee results. A growing number of companies are struggling to turn AI investments into meaningful outcomes for their go-to-market (GTM) strategies Highspot's Go-To...

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