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Salesforce Automation Tops CRM Buyers' Software Wish Lists

Ask prospective buyers of CRM software what they're most interested in, and you'll probably get a mix of variations on the following three themes: ...

Microsoft Gives Stack Ranking the Boot

Microsoft is ending its controversial practice of using stack ranking to evaluate its employees ...

FB Jockeys for Inside Track in Wireless Industry

Facebook has joined the GSM Association, according to a Monday report in FierceWireless, making plain its heightened interest in mobile and wireless ...

Tablets and CRM, Part 1: A Plus for Productivity

The CRM case for tablets is quite clear: Workers are more mobile than ever and need to be able to access their systems on the go. Ditto customers and the workers who service them while on the go. Tablets are more robust tools than smartphones and allow for even greater functionality ...

Amazon Puts On Its Sunday Best

Amazon and the U.S. Postal Service are partnering in a pilot project to deliver packages to Amazon customers on Sundays. The offering will start this week to customers in New York and Los Angeles but will eventually roll out to other parts of the U.S. next year, including Dallas, Houston, New Orleans and Phoenix ...

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Nimble Spreads Its Social Wings

Before speaking with a reporter recently about the latest upgrade to his company's CRM platform, Nimble CMO Eric Quanstrom ate his own cooking, so to speak: that is, he used Nimble to learn as much about her as possible ...

Patent Trolls May Soon Get Wake-Up Call

Witnesses squared off at a Senate subcommittee hearing on Thursday that focused on the controversial and combustible subject of patent assertion entities, also known as "patent trolls." ...

Google May Be Barking Up Wrong Tree With EU Watchdog Plan

Google and the European Commission's delicate negotiations on a settlement regarding the search engine giant's alleged antitrust violations this week hit an unusual snag: The terms of Google's second offer were outed on Wednesday, opening them up to unexpected public scrutiny ...

Google Barge Mystery Solved - Nothing to See Here

Finally the barge mystery has been solved -- but the answer for some is a bit deflating ...

T-Mobile's 'Un-Carrier' Strategy Pays Off

T-Mobile U.S. ended its third quarter of 2013 with roughly a million more customers than it had at the end of the preceding quarter, it announced in an earnings report on Tuesday ...

Google Turns Hangouts Into Office Space

Google on Monday introduced a new social media feature called Helpouts, a real-time channel that's designed to let businesses and individuals give and get help over live video ...

Mobile CRM Design, Part 2: Refining the M-Commerce Experience

Mobile CRM Design, Part 1: Different Devices, Different Rules ...

Twitter's Got High IPO Hopes

Twitter on Monday gave would-be investors in its initial public offering more food for thought in a new Securities and Exchange filing ...

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ZipRealty Brings CRM to Real Estate Agents on the Go

ZipRealty recently released a mobile CRM app that complements its custom-built Zap online CRM system. While the mobile version, dubbed "mobile Zap," has the same functionality as its online desktop counterpart, it was designed with an eye to accommodating real estate agents' on-the-go schedules, Jamie Wilson, the company's senior vice president of technology, told CRM Buyer...

Adobe Hack Victim Count Skyrockets to 38M

After initially estimating that a mere 3 million customers had been affected by the security breach it announced at the start of October, Adobe on Wednesday admitted that the actual number now looks to be closer to an eye-popping 38 million. In addition, the breach seems to be more far-reaching than initially thought, extending to the Photoshop family of products as well...

Mobile CRM Design, Part 1: Different Devices, Different Rules

Most mobile app developers today have the basics of e-commerce design down pat. Increasingly, they are now thinking about the psychology of the user and how that should be factored into a mobile site or app's design ...

Google Rivals Get Another Shot at EU Antitrust Deal-Busting

EU regulators are seeking feedback from Google's rivals and other third parties on the company's latest attempt to settle antitrust allegations against it in Europe. If the company can come to a settlement, it will avoid the expense of a messy trial as well as a possible US$5 billion fine ...

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SalesAgility Sweetens CRM With Open Source Sugar

SalesAgility last week rolled out SuiteCRM, an application that's designed to offer a fully open source alternative to SugarCRM Professional Edition ...

Microsoft Gets a Lift From the Cloud

Microsoft on Thursday announced revenue of US$18.53 billion and net income of $5.24 billion for its first quarter of 2014 ...

LinkedIn Brings Users' Profiles to the In-Box

LinkedIn on Wednesday announced three new mobile apps designed to increase users' productivity and mobile reach ...

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