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Billionaire investor Warren Buffet is donating the bulk of his formidable personal fortune to charity, and the Reverend Cecil Williams could not be more pleased ...
There are a few challenges facing the North American customer care outsourcing industry that may dampen growth in the coming years, according to a new Frost & Sullivan report that projects earned revenues to reach US$20.1 billion in 2012 from $19.5 billion in 2005 ...
Once again, AT&T's actions have sparked a national debate over customer privacy. The company deliberately kicked off a new round of debate with its announcement last week that it was changing -- or as it said, "modifying" -- its privacy polices for Internet and video customers ...
QuickBase, a division ofIntuit, has upgraded its hosted-model product to make it easier for sales reps and sales executives -- two user groups that often have competing application requirements -- to use the sales module ...
Novell has fired its CEO and CFO after several quarters of anemic growth during which its main competitor, Red Hat, has grown significantly ...
A group of high-tech companies including Intel, Microsoft, Oracle, eBay, Google, Sun Microsystems, HP and Symantec have formed the Consumer Privacy Legislative Forum with the goal of promoting the adoption of a nationwide privacy law ...
CDC Software has made its third offer to acquire mid-market CRM vendor Onyx, offering shareholders a choice of all-cash or cash-and-shares in CDC ...
U.S. District Court Judge James Brady in Baton Rouge has granted a temporary stay on a new Louisiana law signed last week that would outlaw the sale of violent video games to children under 18 ...
While enterprise PBX (private branch exchange) product lines continue to register the highest level of growth in the telephony market, newly emerging trends will eventually realign use and deployment patterns, according to a survey conducted by market researcher Dell'Oro Group ...
Powerhouse telecom providers Nokia and Siemens intend to merge their telecom networks businesses to create one of the largest entities in the industry. The 50-50 US$30 billion joint venture, Nokia Siemens Networks, is expected to generate $20 billion a year in revenue ...
SSA has finished retooling itsCRM suite -- one of the company's most significant steps since its acquisition of E.piphany last year -- with the release of its sales and services modules, SSA Sales 7.0 and SSA Service 7.0 ...
Choosing the right system in the first place is key to optimizing your investment in a customer relationship management system -- and that process can be strewn with potential pitfalls, asPart 1 in this two-part series points out ...
Microsoft, Google and Yahoo are the most likely alternatives News Corp. is considering for providing its popular MySpace social networking site with search functionality ...
Oracle has acquired Telephony@Work, an on-demand provider of IP-based software infrastructure for hosted contact center services ...
Google has updated its Google Earth product, a satellite-based mapping application, with a Linux version that includes language capabilities in French, Italian, German and Spanish and -- perhaps of most interest to its millions of users --- a huge influx of new data images ...
RightNow Technologies has introduced two new voice applications that provide contact center agents with enough identifying information about the customer to eliminate the need to repeat information when a call is transferred to a new agent ...
eBay is launching its own contextual ad tool called eBay AdContext in order to build out its third party distribution network -- and shift away from a too heavy reliance on Google ...
The U.S. House of Representatives has passed the "Communications Opportunity, Promotion and Enhancement Act of 2006 (COPE) by 321-101. If it becomes law, the bill will open the cable television market to further competition, allowing phone companies such as Verizon to offer subscription video programming ...
Microsoft and partner companyPanorama Software will develop more than two dozen industry-specific business intelligence (BI) applications based on Microsoft's product platform, including future releases such as the recently announced Microsoft Office PerformancePoint 2007 ...
Onyx has signed a definitive agreement to be acquired by M2M Holdings, a private equity firm jointly owned by Battery Ventures VI and Thoma Cressey Equity Partners, in an all-cash transaction for US$92 million, or $4.80 per share ...
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