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Walmart wants to get the jump on e-tail competitors such as Amazon by widely offering same-day delivery for online purchases, executives told Reuters in an exclusive interview. Instead of contracting with a shipping provider, it would use one of its most plentiful and never-ending resources: the customers who stream into its 4,000 stores every day.
If you have been thinking lately that the chief marketing officer has been driving CRM purchases more than the IT department, you're right. ...
Walmart ratcheted up the e-competition a notch with the announcement Tuesday that it would soon begin offering a locker service similar to the one Amazon recently rolled out. ...
After six years of watching helplessly as competing providers basked in the iPhone's glory, T-Mobile is going to start offering the coveted device as well. The carrier made the much-anticipated announcement at an event Tuesday morning, where it also revealed plans to step up its 4G network rollout. ...
Consumers give hotels, airlines and car rental companies high marks in customer satisfaction for the mobile experience they provide, according to the "ForeSee Mobile Satisfaction Index: Travel Edition." Online travel agencies, however -- not so much. ...
As initial public offerings go, Marin Software couldn't have asked for much better than its Friday debut on the New York Stock Exchange. ...
CoreMotives is a marketing automation platform that operates completely within Microsoft Dynamics CRM. Acquired by Silverpop about a year ago, CoreMotives remains a separate offering from its parent's flagship Engage platform, which features its own Microsoft Dynamics CRM integration ...
Times are changing for BlackBerry. ...
Sens. Patrick Leahy, D-Vt., and Mike Lee, R-Utah, on Tuesday introduced legislation to provide stronger privacy guarantees to email. ...
The Federal Communications Commission last week issued citations to two service providers for delivering unauthorized robocalls -- that is, automatically dialed calls with prerecorded voice messages -- to millions of wireless phones. ...
Verizon Communications is proposing a novel and potentially disruptive fee structure for its FiOS pay TV service: It wants to link the fees it pays to television channels to how much traffic they get, according to a Wall Street Journal report ...
Microsoft opened Convergence 2013 Tuesday morning with a keynote address from Microsoft Business Solutions President Kirill Tatarinov -- and the debut of an upgraded CRM application. ...
A U.S. District Court judge from the Ninth Circuit found that the government's controversial use of so-called National Security Letters violates the First Amendment and the concept of separation of powers. ...
KXEN has launched Predictive Offers, a real-time next best action tool for customer service and call center agents, on Salesforce.com's AppExchange. ...
Samsung Electronics has named two new chief executive officers, bringing the number of company heads to three: Joining the current CEO Oh-Hyun Kwon as coCEOs will be Boo-keun Yoon and J.K. Shin. They are the head of Samsung's consumer electronics and mobile divisions, respectively. ...
IBM pushed deeper into the customer experience space with the launch on Thursday of its Customer Experience Lab. ...
BlackBerry announced that an unnamed customer has placed an order for 1 million BlackBerry Z10 smartphones, making it the largest-ever single purchase in its history. Shipments are to begin immediately. ...
Andy Rubin, the man who helped maneuver Android into the No. 1 mobile OS position, is stepping down as head of Android at Google. ...
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