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Since its announcement that it will begin offering a free Web mail service called Gmail, Google has been blasted by privacy advocates. They say the service's features set a dangerous precedent in its collection of user information ...
Amid this year's ongoing plague of viruses and worms, there has been much discussion about virus creators, antivirus software developers and frequent virus targets like Microsoft and The SCO Group. But one important group still toils in near obscurity: the virus hunters. One of the field's most avid and skilled researchers is Mikko Hypponen, director of antivirus research at F-Secure in Helsinki, Finland...
In part 1 of this article, the E-Commerce Times examined how network redundancy -- a vital if not exactly mesmerizing technology -- is becoming more accepted, especially by those who control the IT purse strings ...
Of all the terms in e-business, "network redundancy" does not rank high in terms of excitement factor. In fact, even at industry events, the subject tends to make for glazed-over stares and drifting thoughts. But network redundancy deserves better. Without it, sites can be crippled or even struck down completely ...
As part of its NetWeaver 2004 release, SAP has announced that its mySAP CRM suite will gain better analysis, performance and usability. The news came at CeBIT 2004, a huge technology trade fair held in Germany ...
There are a few cardinal rules of e-business sites that have become the goal of every Webmaster: Keep design simple, make navigation easy, and stress the need for speed. With Web architecture becoming more refined and vendors pushing out products that streamline operations, becoming faster has never been easier ...
At the CeBIT conference in Germany, Sun Microsystems has announced the release of a variety of products and services that will complement SAP NetWeaver 2004, which was also launched at the conference. According to Sun, the new NetWeaver tools will increase usability for customers ...
In December, Check Point Software Technologies acquired personal firewall leader Zone Labs for US$205 million, creating a high-powered security firm ready to crank out more products for businesses and consumers alike. One of the first applications to result from the acquisition is an upgrade to a popular Zone Labs product, Integrity. The new version, 5.0, reflects both the company's longstanding focus and its new collaboration with Check Point.
If one topic has become a hot potato in both the political and employment realms, it is offshore outsourcing. Many companies that have shipped work to countries like India and Russia have claimed the cost savings and the quality of the output have increased efficiency, productivity and ROI ...
As e-commerce companies hammer out ways to fulfill customer orders with greater speed and accuracy, more and more of them are offering same-day shipping. With this method, once a customer places an order, it is transmitted directly to the e-tailer's warehouse, where the item is located, boxed and shipped within hours ...
At the recent RSA conference, user authentication was a strong theme, and Microsoft chairman Bill Gates hinted at the direction of future technology in this area, predicting the traditional password is headed for its demise ...
Nearly everyone who has ever phoned a company's call center has encounteredlong hold times, multiple transfers and agents who seem too rushed to pay attention to customer queries. Siemens would like to file those common customer experiences awayin the "ancient history" category of CRM. With the introduction of a new contact-center application, the company is hoping calls can be routed better, making customers much more satisfied...
In late 2002, Microsoft rolled out the first version of its CRM software, targeted toward mid-market companies. In the intervening year, the company reports, more than 1,000 companies have purchased the product and praised its ease of use and painless integration ...
Predicting where an industry is headed is a tricky endeavor, especially if that industry is e-commerce. Many signs point toward a bright future: Online shopping activity is soaring, holiday seasons are becoming positively merry, and customer service seems to be evolving well. On the other hand, some customers still fear identity theft, site usability is a continuing issue, and establishing an online brand is far from simple...
For years, Juniper Networks has been known as much for its desire to trump chief competitor Cisco as for its technology. With the company's recent acquisition of NetScreen Technologies, Juniper seems to have bought some clout that could make a difference in that fight. The US$3.4 billion NetScreen deal brings Juniper into the security and low-end corporate sectors, expanding its offerings and, potentially, its future market position.
Since the last U.S. presidential election, e-business has evolved from dot-com buzzword into thriving industry, and it is difficult to ignore its increasing impact on the world economic scene. As the 2004 presidential campaigns heat up, therefore, it seems logical to question where the leading candidates stand on this issue ...
As online commerce becomes an everyday part of many consumers' lives, some companies are switching their focus from attracting new customers -- an ever-decreasing pool of recruits -- to rewarding frequent shoppers ...
As CRM evolves, with low-cost hosted CRM options surfacing to compete with the traditional in-house software model, companies are trying to determine how best to manage customer relationships on a reasonable budget. With the cost of a point-to-point environment reaching US$75,000 per interface, it is no wonder companies are seeking ways to lower their total cost of ownership...
In the first installment of this two-part article, analysts and CRM vendors weighed in on whether a company should purchase an in-house CRM system or outsource the project by choosing a hosted service provider ...
Cingular Wireless, a joint venture of SBC Communications and BellSouth, has inked an agreement to acquire AT&T Wireless ...
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