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Batterygate Will Kill Samsung’s Holiday Shopping Season

When news of Samsung's Batterygate first surfaced, I think that mine may have been the only voice saying the Samsung brand would suffer significant damage, but the company didn't realize it yet. It was lonely, but lately others have come to agree. ...

AT&T, Time Warner Brace for Regulatory Firestorm

AT&T has expanded its footprint as an international power in the mobile television and wireless phone industries, said telecom analyst Jeff Kagan. The company acquired Nextel Mexico in 2015. "In fact, they have grown beyond a telco and beyond a communications company," Kagan ...

AT&T, Time Warner Brace for Regulatory Firestorm

AT&T has expanded its footprint as an international power in the mobile television and wireless phone industries, said telecom analyst Jeff Kagan. The company acquired Nextel Mexico in 2015. "In fact, they have grown beyond a telco and beyond a communications company," Kagan ...

AT&T, Time Warner Brace for Regulatory Firestorm

AT&T has expanded its footprint as an international power in the mobile television and wireless phone industries, said telecom analyst Jeff Kagan. The company acquired Nextel Mexico in 2015. "In fact, they have grown beyond a telco and beyond a communications company," Kagan ...

Red Hat and Ericsson Forge 5G, IoT Open Source Alliance

As the industry begins to embrace cloud-based infrastructure and data center deployment, large scale collaborations like this will become more prevalent, said telecom analyst Jeff Kagan "We are seeing many similar alliances between companies as we move further into an IoT, 5G,...

Verizon Signals Cold Feet Over Yahoo Deal

Verizon is likely to renegotiate a better deal or walk away entirely, said industry analyst Jeff Kagan "Before, acquiring Yahoo seemed like a good idea from Verizon's point of view," he told the E-Commerce Times. "However, now Yahoo is a double-sided coin, full of both good an...

Samsung Down, Galaxy Note7 Out

"This is a disaster that keeps on growing for Samsung and their brand," observed wireless analyst Jeff Kagan. "This problem should never have occurred. The devices should have been tested thoroughly, and this problem should have been found before it hit the market," he told t...

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Who’s Riding the New TV Wave?

There is a generational shift occurring in the television industry. Traditional cable TV, which dominated the last several decades, is going away. Companies like Comcast, Charter and Cox are facing something new: new technological innovation and competition. Which companies will survive, and which will not? ...

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The Growing Customer Trust Gap

Like most of you, I'm a bank customer -- and I expect that like me, most of you are getting sick and tired of all the stories about how banks abuse customers. Recent national stories about bad behavior by people in the banking industry, as well as my own personal experiences, have shown that most banks do not care about their customers. It's just the opposite: Banks seem to be trying to squeeze every dime out of every customer...

Samsung Troubles Deepen Following Formal CPSC Action

Samsung should have discovered the fire risk during testing, prior to releasing the smartphone to the public, said industry analyst Jeff Kagan. Further, they should have launched a more limited rollout of the Galaxy Note7 to figure out if there were any problems before the ph...

Samsung Catches a Small Break in Midst of Note7 Battery Pummeling

The rolling disclosures about the Galaxy Note7's lithium-ion battery troubles are taking a toll on Samsung's reputation, said Jeff Kagan, an independent telecom analyst "The battery issue is causing significant damage to the Samsung brand," he told the E-Commerce Times. "The o...

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It’s Time for Comcast to Get Off the Wireless Fence

Comcast tried to give wireless a go several years ago. It failed. It pulled out of wireless, sold its spectrum and was done. Now, wireless has expanded and changed, and competitors like AT&T's U-verse and DirecTV are using wireless to deliver television programming. ...

Google Fiber’s Long, Tough Road Is Full of Twists and Turns

"This is confusing, because we thought Google Fiber was doing so well," said telecom analyst Jeff Kagan. "Apparently not. They recently announced they were moving from the wireline to the wireless business," he told the E-Commerce Times. "Now this."

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Dark Days Ahead for Companies That Fail Customers

It's 2016, and there are more ways to connect than ever before. You would think customer service and customer care would be at an all-time high. Why, then, do so many customers feel they are at an all-time low? Customers are frustrated. Companies are using social networks to provide customer service, but they are failing. ...

Verizon Toys With Risky App Revenue Plan

Despite the potential benefits, Verizon's plan runs counter to the company's past practices and might alienate longtime customers, warned telecom analyst Jeff Kagan "Verizon always did things right and always kept their brand and image front and center," he told the E-Commerc...

Is This the Beginning of the End for the Set-Top Box?

C Spire started out as a privately owned wireless competitor in Mississippi. Since then, it has expanded in several directions. ...

Time Warner Bets Heavily on Hulu

Older industries have to adapt to new technologies and viewing preferences, said industry analyst Jeff Kagan. "TV is going through enormous growth and change, and Time Warner wants to make sure they are on the growth side of the wave," he told the E-Commerce Times. "If not, t...

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The Wonderful, Worrisome World of Self-Driving Cars

There seem to be warning stickers for everything. There may soon be a new sticker for the autonomous car era: "Warning: Self-Driving Cars Get Hacked." Despite all the positive news about self-driving cars, there is a darker side to this story that's very important. It's one that can be particularly frightening if you happen to be riding in an autonomous car when it gets hacked...

Verizon on Verge of $5B Deal for Yahoo Core Assets

Verizon's CEO several months ago told CNBC that the company's growth was going to be slower over the next few years, as it comes up with a growth plan, recalled industry analyst Jeff Kagan. What's needed now is a plan to grow a newly combined company over the next few years, or Verizon's chief will face the wrath of his own investors.

Yahoo Posts Weak Earnings as Assets Sale Waiting Game Drags On

"This is sad, but Yahoo seems to be spinning out of control as it goes down," observed industry analyst Jeff Kagan. "This is what happens to companies that stick around after their growth wave has faded." Yahoo still has a number of companies interested in acquiring its core b...

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