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CRM + BPM: Raising the Customer Experience Bar

For decades, organizations have been dealing with the challenges of driving better, more effective customer service. Traditional customer relationship management (CRM) and contact center solutions have focused on presenting consolidated customer information, but they still rely heavily on employees to take the right steps to resolve customer issues.

Elon Musk's Dec. 2 action to release The Twitter Files: Approve or Disapprove?
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