"As an organization with a proven ability to execute, we are looked to by companies facing uncharted waters for everything digital, for work-from-anywhere, for hyper-competition, for the always-on, everywhere brand presence needed to succeed now and well into the future," Chris Bauserman, vice president at NICE CXone, told CRM Buyer...
The concept of artificial intelligence improving emotional intelligence might sound like a paradox. A coded algorithm is not the most natural supplement to human empathy, after all. However, customer experience (CX) leaders understand that AI-powered technologies can transform the way businesses understand core audiences. ...
"For a great customer experience, it is crucial to not try and trick consumers into thinking the chatbot is a real person," said Chris Bauserman, vice president of segment and product marketing at NICE inContact. "Make it clear when they have switched from a bot to a person, ...