- Welcome Guest
- Sign In
- Welcome Guest
- Sign In
Amdocs' latest partner relationship management (PRM) application melds CRM and financial functions, with the goal of maximizing business partners' profits. This integrated offering aims to better manage partner interactions as well as billing and revenue-settlement agreements between companies, according to the company. ...
"Unleashing trapped profitability" may sound like a tall order in this tough economy, but it has become a mantra for executives at storage-systems maker StorageTek. Their strategy to invest in IT during the downturn, ensuring readiness for an eventual upturn, included a supply-chain overhaul that netted substantial savings by enabling the company to unfetter itself from financially draining inventory burdens...
Orchestrating business processes is key to running a well-tuned marketing operation, according to executives at Chordiant. The software vendor's new marketing and contact center suites were designed to be complementary, underscoring the company's emphasis on automating and managing processes, ranging from back-office systems to communication with customers...
Just as sophisticated navigation tools help aviators choose the right route through the skies, marketing-automation technology is a crucial component of CRM that enables users to analyze data and map out cost-efficient business strategies ...
"Flexibility" is the key word Onyx director of corporate marketing Patrick Angelel uses to describe the strategy behind his company's CRMExpress, which packages Onyx Enterprise CRM software licenses and implementation services for a single fixed fee. The goal is to provide easy entry into the CRM world for midsize enterprises and departments within larger organizations.
Although live chat has captured only a tiny share of contact-center interactions, some verticals have done well with this channel, particularly when it enables true collaboration between users and customer-service agents, according to a report from the Yankee Group ...
Onyx' new Portable CRM family of mobile applications for the mid-market is designed to allow field employees to access the specific information they need on any given day or business trip ...
SAP is gunning for the top spot in the CRM market, and analysts and company executives say the company's new CRM release could help boost it toward that lofty position. Version 4.0 of mySAP CRM is an end-to-end suite targeting 23 verticals, including automotive, consumer goods, high-tech, professional services, retail and telecommunications. ...
DoubleClick, which took a giant step into the campaign-management business with its November 2002 acquisition of Protagona, is seeking to make major strides in marketing automation by adding analytics and real-time capabilities to its software ...
Chordiant is rolling out version 5.5 of its business process automation suite. The offering, which aims to help users manage an abundance of customer information, focuses on service-driven verticals, such as retail financial services. ...
RightNow Hosting 2.0 is a multichannel customer-service offering designed to put customers in the driver's seat by increasing their visibility of and control over hosted applications. The technology, which is geared toward reducing costs and implementation time, also is designed to help clear customization and integration hurdles ...
SAP this month will begin shipping an updated version of its supplier relationship management (SRM) suite, which includes new features for live auctions, supplier portals and service procurement. ...
SPSS is marrying its Web-analytics and predictive-modeling technologies with the launch of Predictive Web Analytics. Designed to vest organizations with the power to convert their Web data into deep customer intelligence, the new application promises to provide historical and predictive insights to help increase value for customers and raise their returns on investment...
Epicor Software's Internet Component Environment (ICE) will make its debut with the late June release of Epicor for Service Enterprises, an enterprise service automation (ESA) suite for mid-market applications. The ICE platform, which incorporates Microsoft's .NET architecture, is designed to make management and modification of the new application easier...
Computer Associates subsidiary ACCPAC International is digging deeper into the CRM space with its rollout of CRM 5.5, an Internet and wireless system for small and mid-size businesses (SMBs). The application, which promises enterprise-class capabilities that are easy and cost-effective to implement, incorporates a newly designed user interface, along with improved e-mail integration and sales forecasting features...
ServiceWare Technologies is branching into the mid-market with a new suite of knowledge management tools for customer service and support. The offering, dubbed ServiceWare Express, includes Web self-service, e-mail response management, chat and agent-facing tools, such as case management and reporting ...
PeopleSoft is combining its new enterprise service automation (ESA) application for IT with Cap Gemini Ernst & Young's IT benchmarking and process modeling services. ...
J.D. Edwards will go live in the next few weeks with its Supply Chain Business Modeler (SCBM) for manufacturers and distributors. Now in beta testing, the tool is designed to consolidate data from different applications into a single data warehouse. As such, it provides a single view of all supply-chain information from different systems ...
NCR subsidiary Teradata plans to roll out version 5.0 of its CRM software in August. Now in the beta-testing stage, the upgraded enterprise-marketing suite features redesigned segmentation and administration interfaces, multistep e-mail and direct mail capability, automated implementation processes and better system-management functionality, according to the company...
Contact-center efficiency is a hot topic in this era of tight budgets. An efficient operation can improve a company's customer service while at the same time boosting its financial performance. To help enterprises achieve this goal, Blue Pumpkin plans to upgrade two aspects of its Workforce Optimization Suite -- performance management and forecasting and scheduling -- in the next six months...
Loading ...
