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KnowledgeBase Solutions is jockeying for position in an emerging market with the release this month of version 3.0 of its Web-based self-help and knowledge-management suite. Contenders in this arena need to address such pain points as ease of use, maintenance and improved integration between CRM and case-management applications, as well as portal integration and batch-import functions...
ChannelWave 5 focuses on the action in the middle by providing Web-based CRM and partner relationship management (PRM) technology for organizations that sell through such intermediaries as alliance partners, value-added resellers, systems integrators, and agents and brokers. ...
Maximizer Enterprise 7.5, from Maximizer Software, is designed to address a CRM challenge that looms large for most small and mid-size companies: identifying customer needs rapidly without having to make huge capital outlays. ...
SupportSoft continues to make inroads into a crucial yet often-overlooked area -- support automation -- as customers increasingly expect solutions to their problems that are fast, effortless and personalized ...
MarketSoft's Cross-Sell Hub, an enterprise-wide business-process engine designed to connect opportunities with the line of business and channel best able to close the deal, targets a much sought-after niche. The lead-management tool links people, processes and data to help users sell more to current customers. ...
Onyx this month announced the general availability of its next-generation customer and partner portals, which -- in conjunction with the company's employee portal -- are designed to fully mirror customer interactions. ...
E.piphany says that with its E.6 application, it is seeking to put the "CR" back in CRM. E.6 offers a full set of intelligent applications for marketing, sales, service and enterprise analytics, according to the company. ...
SAS has designed Enterprise Miner 4.1 to cull the gems from a vast assortment of enterprise data by unearthing trends, explaining known outcomes, predicting future results, and identifying factors that will ensure a desired effect. ...
Focusing on information, not just automation, Siebel Systems' sales force automation suite helps users share data across sales teams, manage sales pipelines, rapidly create customer quotes and proposals, configure products and services to meet the needs of each customer, and provide after-sales service and support, the CRM vendor says. ...
i2 Technologies' Supply Chain Management suite is designed to function as an end-to-end solution that spans planning, execution, collaboration and event management. The suite comprises strategic planning (months to quarters), demand and supply planning (weeks to days), and supply-chain execution (hours to minutes) ...
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