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Results 1-2 of 2 for Jeffrey Henning

Employee-Customer-Employee: Closing the Feedback Loop

Organizations with the most loyal customers not only measure and monitor employee interactions with customers, but also share that feedback with employees. This creates a closed-feedback loop that allows customer-facing staff members to understand the impact of their interactions on customers, enabling them to improve those interactions over time. ...


Ruminations on CRM Following Gartner’s Industry Bash

For people who didn't attend, Jeffrey Henning, chief strategy officer at Vovici, offers a great summary of some notable sessions: Following are some of his takeaways:...

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