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Amdocs ClarifyCRM – ‘Coexistence Architecture’

CRM pioneer Clarify, a division of Amdocs, believes the latest incarnation of its product suite has two capabilities that differentiate it from its pure-play competitors. They are a product -- Process Manager -- and "coexistence architecture," which enables customers to use both thick and thin clients in their contact centers.The ClarifyCRM portfolio is divided into three broad areas, which offer functions similar to those of its competitors: Service and Support, Sales and Ordering and Marketing and Analytics...


JeevesOne Enterprise Digs Deep for Answers

The capability for information-seeking customers to delve deep into a corporation's core business applications is the key component of JeevesOne Enterprise.Its key selling point is that it allows customers to use a corporate Web site to retrieve relevant answers to more questions, freeing up a business' contact center representatives for more complex telephone queries...

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