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CASE STUDY

Web Services on Steroids

With less than 50 staff members and a seven-figure operating budget, Shaklee was saddled with legacy architecture and technology from the 1970s. Ken Harris, Shaklee's CIO, and his management staff developed a vision and detailed strategy for a Web-based global application architecture and delivery capability. Of necessity and desire, this strategy leveraged hosted Web services and specialized skill outsourcing from best-of-breed vendors...

To earn your loyalty as a consumer, how important is it that a brand provides a personalized experience?
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