Search Results

Results 1-1 of 1 for Kevin Sjodin
EXPERT ADVICE

Bridging the Gap Between Self-Service and Live Service

The majority of today's contact centers employ well-designed, sophisticated self-service strategies, but even with a highly successful self-service application boasting a high call-completion rate, people will always need to talk to people. That is why there will always be a need for live service interactions. ...

Technewsworld Channels