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EXPERT ADVICE

How to Check the Pulse of Your Voice of the Customer Program

These days, what business isn't pushing to become more customer-centric? And for good reason --88 percent of businesses view customer experience as a competitive differentiator. A customer-centric culture is a source of long-term strategic competitive advantage. Culture is the one aspect of a business that cannot be replicated easily by the competition...

How often do you receive an email that you suspect is fraudulent?
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