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This story was originally published on Aug. 22, 2011, and is brought to you today as part of our Best of ECT News series. ...
During the past few years, customer service organizations have faced increasing amounts of pressure to deliver better service over a broader range of channels including the Web, email and phone. Customers expect to get service at any time of the day or night and assume that customer service teams will keep a history of all interactions. ...
It has introduced applications for the iPhone, BlackBerry and Android and now, the iPad. This application is the best yet because of extra screen space the device provides, Zendesk COO Zack Urlocker told CRM Buyer. "It is a very powerful platform, and we have designed the use...
"The offer is targeted to companies that have enterprise license agreements with Microsoft, Oracle, DB2 or others," Zack Urlocker, MySQL executive vice president of products, told LinuxInsider. "In many cases we know that companies are spending more than a million dollars in license fees, but we've priced MySQL Enterprise Unlimited so that it's affordable to medium-sized businesses also."
Zack Urlocker, vice president of marketing for MySQL AB, told LinuxInsider that he views the entrance of new players supporting the rapidly-expanding market for open-source databases as a positive development "Having large vendors like IBM and Computer Associates involved cont...
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