- Welcome Guest
- Sign In
- Welcome Guest
- Sign In
Until fairly recently, industry pundits had all but written off voice as a customer engagement channel. Considering there were more than 100 billion inbound calls via mobile devices alone in 2018, the past year has proven them wrong. There has been an incredible resurgence of voice as the new UI of ...
Do you take your online privacy seriously? Most people don't. They have an ideal scenario of just how private their online activities should be, but they rarely do anything to actually achieve it. The problem is that bad actors know and rely on this fact, and that's why there's been a steady rise in...
From big companies to small-town mom-and-pop shops to "mompreneurs" working from home, e-commerce is the key to keeping revenue streams flowing and businesses afloat. In fact, e-commerce is really the only way for you to ensure your business' longevity these days, especially if you are a small retai...
"Customer experience" is the great watchword of 2018 -- and it was a great watchword in 2017 and 2016, too. Eighty-five percent of executives said that CX was important to their companies' strategic priorities, in an Accenture survey. Sixty-two percent of companies viewed CX delivered by contact cen...
Things have been changing at an almost unprecedented rate with regard to power structures. The last time I saw this happen was in the 1970s, when the EEOC took off. Suddenly a lot of the off-color, sexist and racist jokes that many executives regularly told could get them fired. A surprisingly larg...
As markets mature, they trend toward oligopoly or even outright monopoly. There isn't much difference, because an oligopoly has several members instead of just one. Examples include electric power generation, an oligopoly made up of vertically integrated monopolies in most areas, and the airline ind...
Linux apps now can run in a Chromebook's Chrome OS environment. However, the process can be tricky, and it depends on your hardware's design and Google's whims. It is somewhat similar to running Android apps on your Chromebook, but the Linux connection is far less forgiving. If it works in your Chro...
Independent software vendors, along with Internet of Things and cloud vendors, are involved in a market transformation that is making them look more alike. The similarities are evident in the way they approach software security initiatives, according to a report from Synopsys. Synopsys has released ...
Over the past 10 years, I've been a part of at least that many startups. The tools of the trade have changed rapidly, but the core elements of successful entrepreneurship remain relatively unchanged. When I first started out, "social media marketing" was a brand new concept and existed almost entire...
Given today's data and technological advancements, coupled with an abundance of choices for consumers, the importance of loyalty has never been greater. The marketing landscape has shifted as power has moved from sellers to buyers, and businesses have realized a heightened need for customer loyalty...
Think about planning for a natural disaster emergency that might affect your home. You'd likely store some water, flashlights, food, blankets and other essentials. The key element of your planning would be proactivity. You'd do all of the work before an emergency occurred, not during the actual cris...
Once -- and sometimes still -- bitter rivals, online and offline shopping businesses have to work together to improve customer engagement and retention. Although some brick-and-mortar stores are suffering revenue loss to online retailers, there is still an important space for them in the shopping ex...
Every child who's ever played a board game understands that the act of rolling dice yields an unpredictable result. In fact, that's why children's board games use dice in the first place: to ensure a random outcome that is -- from a macro point of view, at least -- about the same likelihood each tim...
Smart speakers are becoming a more common platform for controlling connected entertainment due to a rapid increase in popularity and ease of use. Household penetration of smart speakers is expected to reach 47 percent among U.S. broadband households by 2022, based on Parks Associates estimates. New ...
Loading ...
