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TECH BLOG

The ‘Unix Way’

We neglect our OS at the risk of radically underutilizing the incredible tools that it enables our device to be. Most of us only come into contact with one, or possibly both, of two families of operating systems: "House Windows" and "House Practically Everything Else." The latter is more commonly kn...

Microsoft has aggressively updated its new Chromium version of the Edge browser with several features that should help you find gifts and save money while remaining safer on the web. Let's talk about these improvements to Edge this week, and we'll close with a new notebook from Gateway, which appear...

LINUX PICKS AND PANS

Newest RoboLinux 11 Update Goes Far Beyond Typical Linux

RoboLinux is one of the most advanced desktop Linux distributions you can find. The latest release is even better, making it potentially THE best Linux variety available today for desktop users. The Oct. 9 release of RoboLinux 11.13 is an upgraded build of the project's Ubuntu-based distribution. Bu...

INSIGHTS

What’s Old Is New Again

A raft of new technologies that impact CRM are about to be announced, but even without the latest announcements due now through October, there's a realization that we're coming full circle. Oracle is making hardware sexy again, using it to drive new business models and to push its CX version of CRM;...

Software piracy involves much more than businesses and consumers using illegal copies of computer programs. What lurks within the pirated copies is often rogue code -- malware -- that can be just as deadly to computers and users' finances. Software companies are reporting that piracy has increased 2...

EXCLUSIVE INTERVIEW

CRM is Failing: It’s Time to Transition to CXM

Centralizing all tools and customer-effecting services into one system delivers great efficiencies for businesses. However, enabling customers to have the same experience in real time is the difference between a CRM and CXM. CRM Buyer pursued the potential transition process -- and the impact of bo...

INSIGHTS

Salesforce Ups Its Marketing Game

Recent research shows that employees are well aligned with the directions and goals of their companies, and that they are competently led and respect their bosses; but the technologies they use leave a lot to be desired. This includes CRM, and too often the functionality that their currently install...

I've been covering video conferencing since before we called it video conferencing. It has been an exciting and somewhat painful technology to watch because it seemed like everyone in the segment fundamentally didn't understand that if you don't have interoperability and didn't focus on ease of use...

Two separate teams of academic researchers have published papers describing flaws in Intel's Software Guard Extensions. SGX enhances application security by letting developers partition sensitive information into enclaves with hardware-assisted enhanced security protection. The aim is to protect app...

Apple plans to announce a new processor for its Mac computer line at its virtual World Wide Developers Conference later this month, according to a report. The company will begin using an ARM chip based on Apple's A14 processor, which will be featured in the next iPhone. The computers will continue t...

Verint has announced new capabilities within its workforce management solution that automate compliance with CDC guidelines to reduce the risk of COVID-19 infection as employees transition back to the workplace. New workflows automatically create a comprehensive schedule that includes traditional wo...

CRMification is the process by which the culture absorbs CRM technology, processes and techniques to achieve some kind of new utility for getting things done better, faster and cheaper. Today we should add safer too. Another way to state it is that CRM is a disruptive innovation in the culture. The ...

In what could be a trial run for more of the same, Red Hat held a first-ever virtual technical summit to spread the word about its latest cloud tech offerings. CEO Paul Cormier welcomed online viewers to the conference, which attracted more than 80,000 virtual attendees. The company made several key...

Salesforce has announced a new version of Work.com designed to help businesses and communities function safely during the COVID-19 pandemic. "Work.com is a completely new initiative using an existing domain name that we previously owned," said Salesforce spokesperson Joel Steinfeld. "Our focus is on...

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