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Find out why CCI Kenya Managing Director Rishi Jatania believes the future for customer service is a fine balance between automation and skilled contact center agents.
With most of the hype now behind artificial intelligence, Gartner is predicting the technology will deliver transformational benefits in two to five years.
Efforts to fortify cloud security and identity management are at the forefront of new U.S. measures to mitigate cyberthreats.
Smart factory initiatives integrating AI and machine learning offer opportunities for novel business models and revenue streams, but implementation challenges persist. Low-code/no-code platforms facilitate IoT integration, accelerating digital transformation and enabling manufacturers to adapt to ma...
A Salesforce survey of more than 1,000 technologists found that 75% of UX designers, developers, and IT managers want to reduce software's environmental harm, but half are unsure how to implement such changes.
What makes good documentation? Fundamentally it's about organization and ease of visual tracking. Here are some manifestations of that, in no particular order.
There is a notable increase in tension between application security workers and application developers over consensus on cloud-native needs, in addition to a growing concern about retaining developer talent in this context.
The first beta release of MakuluLinux Max puts artificial intelligence inside everyday desktop usage. Max's AI entity Electra could well be the start of a new type of innovation adopted by other distribution developers. It raises the bar on what Linux users should expect from their computing platfor...
Venn Software introduces a patented secure enclave technology, transforming the control over PCs in remote work settings. This innovation promises to bring the ease of mobile device management to the personal computer domain.
As global economic uncertainty impacts tech hiring strategies, upskilling emerges as a critical response. Training and certifications become essential, eclipsing traditional hiring practices in the quest for qualified tech talent.
Let's talk about security this week in the context of HP's Quarterly Security Report, and what HP is doing to step up to the problem. Then we'll close with what may be my new favorite phone: the Motorola 2023 Razr foldable phone.
To stand out in the marketplace, companies need to create efficient and engaging apps for access to wider audiences while at the same time improving the user experience. Businesses can accomplish these goals by using systematic strategies for building, deploying, and monetizing apps.
TechNewsWorld spoke with Signify Health CTO Josh Builder about the role technology can play in dispensing health care better.
Canonical has expanded its OpenStack offering to small-scale cloud environments with its new project Sunbeam and product MicroStack, lowering barriers to open-source cloud adoption for organizations with legacy IT estates.
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