When I first started skip tracing -- that is, finding people -- my only tool was the telephone and my only resource for searching was directory assistance. Unbelievably, I was able to find people from London to Fiji, but it was costly and extremely time consuming. Half my search time was trying to b...
Just how is Web 2.0 affecting retailers? Well, retailers are getting absolutely hammered on price, and it's mainly because of the transparency of the Web. In response to increased competition on price, many are cutting prices even further. While there seems to be a fear among online retailers around...
It's not an easy task to summarize the makeup of today's customer in a singularly defined formula. Not only do customers' individual needs vary on a case-by-case basis, but as an aggregate whole, customers' needs are maturing and have become much more complex and demanding than prior generations. Re...
Six to eight weeks. That's about what it seems to take to get an on-demand solution up and running these days. This information comes from an analysis of nine on-demand vendors that we surveyed for our annual WizKids report which will be out this week. What's good about that time interval is that ...
If you asked each member of your sales team what problem your company solves, what value you provide, and how you differentiate yourselves from your competitors, would their answers be clear, consistent and compelling? Most likely, you would receive a range of inconsistent responses. Today's salespe...
There are so many things that I could write about Dreamforce that I have had to quickly conclude that it won't all fit into one column, and I will be writing about it for some time to come. I bet I am not alone. Here are some ideas that I thought were important, however. The big announcement was A...
Customer data integration or, more broadly, customer-centric master data management solutions, are gaining significant momentum, largely because of their ability to help organizations achieve critical cross-functional business imperatives to bolster customer profitability, reduce operational costs, ...
Police in Bangalore, India, reported the arrest Tuesday night of the chief suspect in the theft of funds from a score of customers of HSBC bank in the UK. Nadeem Kashmiri is being charged in India with stealing customer data that was sent to Nadeem's accomplices in the UK. Nadeem's accomplices ass...
Paul English, a Massachusetts-based software engineer turned customer service "guru," has become famous nearly overnight for his "dial zero for a human" automated phone system revolt. Judging from the widespread phenomenon and national attention, this is a customer service movement long overdue. H...
In its short life, Salesforce.com has garnered more than its fair share of publicity, thanks in no small measure to the activities of its founder, CEO and chairman, Marc Benioff. Benioff may be the 21st century high technology answer to P.T. Barnum, a colorful figure in an industry that has more sh...
It was no surprise that IBM and SAP joined ranks to promote SAP's on-demand CRM product a day after the Oracle-Siebel deal concluded. It's very clear that the consulting, database and applications powerhouses have a common interest in opposing the California based Axis of CRM represented by Oracle-S...
For the last two years, I have been talking and writing about the importance of a new kind of on-demand application platform that would enable users to have instant access to best-of-breed software that would integrate with whatever else they were using. Essentially, I have been talking about what ...
It's very rare that you get clean demarcations between historical eras. Maybe the asteroid hitting the earth 65 million years ago was such an event, but I wasn't there to experience it so I can't tell you. Monday, Sept. 12, 2005 will go down as a deep line in the sand identifying the before and a...
Let's be honest: Backup is an unloved necessity. It costs money and takes time. Restores are time-consuming and frustrating. But the fact is you cannot live without them -- data must be backed up, it must be protected. Continuous Data Protection (CDP) offers a way to backup and restore data faster -...
Now that e-commerce is no longer a novelty, most corporations recognize some basic realities about online sales: Building and maintaining a Web site is no walk in the park; not all browsers are equally interested in buying; and when it comes to sales, slick Web copy can't replace the human touch. T...
I prefer to buy from my country or countries that mostly align with my principles.
I consider the country of origin, but price and quality are more important.
The country of origin has no influence on my buying habits.
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Microsoft’s Phone Link App Might Disappoint iPhone Users
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Mac Mini, MacBook Pro Refreshed With Latest Apple Silicon
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Personal Data Harvesting and How To Reduce Your Digital Footprint
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Waging War on the Sextortion Epidemic
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Proposed US Law Seeks To Silence TikTok’s Data Flow to China
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Business Conditions Prime for More Open-Source Contributors
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Salesforce Brings Generative AI to CRM and Its Name Is Einstein GPT
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2023: Year of the Software Developer
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EdTech Developer’s Study Game Approach Aces Med School Testing Curve
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US Marshals Service Breached by Ransomware Attack
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Lenovo Builds a Workstation James Bond Would Love
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Digital Health Care Flourishing Despite Legal, Logistical Hurdles
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How To Add a Stunning View to a Home, Office, or Apartment – Anywhere
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Tips To Help Mask Your Identity Online
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Unresolved Conflicts Slow eSIM Upgrade Path to Better IoT Security
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Forrester Urges All Businesses To Prepare For Nation-State Cyberattacks
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Cyber Forecast for 2023 and Beyond: Hang on for a Bumpy Digital Ride
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Big Banks and Big Tech Set To Square Off Over Digital Wallets
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How Puppy Linux Saved the Day
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Mozilla Releases Gift Guide With Privacy in Mind
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AnkerWork SR500 Speakerphone: Near Nirvana for PC Use, Phones Heck No
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Health Features Could Be in AirPods’ Future
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Microsoft Bumps Up Limits on Bing AI Chat Turns
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AMD vs. Intel: Suddenly the Desktop PC Is in Play
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Intel Unison Is Still a Work in Progress
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Social Media Account Hijacking Jumps 1,000% in Last 12 Months: Report
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DARPA Moves Forward With Project To Revolutionize Satellite Communication
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The Metaverse in 2023: Doomed or Just Growing Pains?
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Color, Android Apps Change the Game for E-Paper Tablets
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How Generative AI Will Change News, Books, TV, Movies and Education
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Meta Lowers Legal Hammer on Law Enforcement Data Scraper
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Mercedes, Nvidia, and Google Are Creating Genuinely Smart Cars With AI
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HP Unveils New Hybrid Gear for Remote Workforce Productivity
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Female Army Veteran Uses Tech To Help Create a Better Future
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