Three announcements at Dreamforce tell a credible story of the future in which algorithmically driven assistance drives business -- and much more. We've long known that we can't manage what we can't measure, and measurement requires data to deliver real information. These announcements provide an insight into how that gets done...
Back in Q1 Salesforce threw out its annual plan and did a pretty good imitation of a startup or a jazz band. They developed products like Work.com and Salesforce Anywhere as solutions to the evolving need for systems that would help their customers cope with the pandemic. The products supported both...
It is often said that only a poor workman blames his tools and only an inferior vendor blames the customer for their troubles with a product. But too many user organizations just don't seem to be adopting CRM to the degree that it takes to be successful -- even after more than two decades of trying
Last week my good friends Brent Leary and Paul Greenberg opened up their online show, CRM Playaz, to an executive roundtable discussion with some of the movers and shakers in our CRM world. Unfailingly, each speaker espoused the centrality of the customer and visibility through 360 degrees of custom...
A raft of new technologies that impact CRM are about to be announced, but even without the latest announcements due now through October, there's a realization that we're coming full circle. Oracle is making hardware sexy again, using it to drive new business models and to push its CX version of CRM;...
You can reduce the story of CRM to a lot of things, especially its many component parts. Social networking, cloud computing and analytics are mentioned often. We don't need an exhaustive list, but if we stop there I think we miss a lot. To me CRM isn't about the parts, although like most people foll...
Adobe just announced what it calls the first digital economy index. It seems like it's modeled after other indices usually kept by the federal government to measure economic output and consumption. The Adobe index captures only consumer consumption behavior though. Some of its insights include new s...
With so many people working remotely, many businesses need extra ways to communicate with the rank and file, and this might present a prime opportunity to try new things. We make a big deal of engaging the customer, and in most CRM circles engagement outranks simple customer experience. Authorities ...
Someday a future Monty Python comedy troupe will reprise the plague scene from the Holy Grail in which a character pushes a cart through a street shouting "Bring out your dead!" only to discover one who isn't dead yet. What will be funny about our era? Perhaps it will have something to do with overr...
Franchising is a tried-and-true business model with numerous permutations that benefit all participating parties. For the vendor it's a great model for expanding without all of the downside risk associated with building a business, like finding all the financing and hiring people. The franchisor gen...
We're used to discussing mergers and acquisitions in the tech sector, but splitting a company into two parts is a rarity. Analysts always have to ask who benefits and how? Shareholders? Other stakeholders, including customers? Employees? Why does this not happen more often? Surely businesses outgrow...
Oracle came late to cloud computing, joining the fray only after competitors like Microsoft and Salesforce had established dominant positions, and newcomer Amazon Web Services leaped from a standing start to a position of dominance. Amazon is so strong in the cloud that it is on the cusp of extingui...
The software development lifecycle reminds me of the proverb of the three blind people confronting an elephant. One grabs the trunk and says it's a snake, another touches a tusk and says it's a spear, while the third feels its side and calls it a wall. The moral is that perception has a lot to do wi...
The DoJ is opening antitrust investigations into some of the biggest tech companies around, including Facebook, Google, Amazon and others. This is nothing that either the public or the companies involved should fret about. It is part of the evolution of the tech sector. We've been through this kind ...
If you're one of the geniuses who advised selling Oracle shares ahead of this week's earnings call, you might want to recheck your calculations. On your slide rule. The headline on Oracle's statement is all you need to begin the self-recriminations: "Q4 FY19 GAAP EPS UP 36% TO $1.07 and NON-GAAP EPS...
Good - It's entertaining and makes sporting events more interesting.
Bad - It increases the risk of gambling addiction and financial loss.
Neutral - The benefits and drawbacks are equally significant.
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https://www.technewsworld.com/story/diagnosus-app-uses-gamification-to-fill-gaps-in-medical-education-178676.html
DiagnosUs App Uses Gamification To Fill Gaps in Medical Education
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https://www.technewsworld.com/story/ankerwork-powerconf-c300-webcam-delivers-ai-powered-excellence-in-a-compact-design-178737.html
AnkerWork PowerConf C300 Webcam Delivers AI-Powered Excellence in a Compact Design
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https://www.technewsworld.com/story/chip-wars-of-2024-will-a-cell-phone-take-the-laptop-crown-178760.html
Chip Wars of 2024: Will a Cell Phone Take the Laptop Crown?
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https://www.technewsworld.com/story/apple-sets-new-bar-for-competitors-with-intro-of-m3-chip-series-178752.html
Apple Sets New Bar for Competitors With Intro of M3 Chip Series
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https://www.technewsworld.com/story/casino-breaches-expose-why-identity-management-is-at-a-crossroads-178758.html
Casino Breaches Expose Why Identity Management Is at a Crossroads
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https://www.technewsworld.com/story/the-realities-of-switching-to-a-passwordless-computing-future-178579.html
The Realities of Switching to a Passwordless Computing Future
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https://www.technewsworld.com/story/wind-river-linux-drives-new-solutions-for-software-defined-vehicles-177190.html
Wind River Linux Drives New Solutions for Software-Defined Vehicles
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https://www.technewsworld.com/story/ai-with-attitude-musk-venture-raises-curtain-on-chatgpt-competitor-grok-178771.html
AI With Attitude: Musk Venture Raises Curtain on ChatGPT Competitor ‘Grok’
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https://www.technewsworld.com/story/more-linux-malware-means-more-linux-monitoring-177174.html
More Linux Malware Means More Linux Monitoring
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https://www.technewsworld.com/story/impressions-of-meta-quest-3-the-must-have-vr-gift-for-the-holidays-178705.html
Impressions of Meta Quest 3: The Must-Have VR Gift for the Holidays?
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https://www.technewsworld.com/story/hacker-advocates-turning-tracking-tables-on-law-enforcement-178695.html
Hacker Advocates Turning Tracking Tables on Law Enforcement
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https://www.technewsworld.com/story/qualcomm-takes-aim-at-redefining-mobile-and-pc-technology-178743.html
Qualcomm Takes Aim at Redefining Mobile and PC Technology
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https://www.technewsworld.com/story/new-commercial-operating-models-needed-to-advance-life-sciences-tech-178554.html
New Commercial Operating Models Needed To Advance Life Sciences Tech
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https://www.technewsworld.com/story/noorio-b310-ai-powered-camera-spotlights-better-outdoor-security-178699.html
Noorio B310 AI-Powered Camera Spotlights Better Outdoor Security
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https://www.technewsworld.com/story/leverage-the-power-of-data-to-monitor-home-energy-efficiency-178147.html
Leverage the Power of Data To Monitor Home Energy Efficiency
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https://www.technewsworld.com/story/how-low-code-no-code-platforms-can-help-manufacturers-embrace-iot-178517.html
How Low-Code/No-Code Platforms Can Help Manufacturers Embrace IoT
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https://www.technewsworld.com/story/it-and-security-leaders-baffled-by-ai-unsure-about-security-risks-study-178716.html
IT and Security Leaders Baffled by AI, Unsure About Security Risks: Study
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https://www.technewsworld.com/story/cyber-insurance-costs-rising-coverages-shrinking-report-178569.html
Cyber Insurance Costs Rising, Coverages Shrinking: Report
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https://www.technewsworld.com/story/gen-z-millennials-turning-to-tiktok-for-career-advice-178731.html
Gen Z, Millennials Turning to TikTok for Career Advice
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https://www.technewsworld.com/story/qualys-discovers-critical-linux-flaw-looney-tunables-177181.html
Qualys Discovers Critical Linux Flaw ‘Looney Tunables’
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New Report Finds Sharp Rise in Sextortion of Teen Boys
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https://www.technewsworld.com/story/ankerwork-b600-video-bar-lights-up-a-better-conferencing-experience-178647.html
AnkerWork B600 Video Bar Lights Up a Better Conferencing Experience
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https://www.technewsworld.com/story/satco-makes-first-5g-call-via-satellite-using-everyday-smartphone-178637.html
SatCo Makes First 5G Call via Satellite Using Everyday Smartphone
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https://www.technewsworld.com/story/google-invites-public-to-test-drive-its-ai-chatbot-bard-178066.html
Google Invites Public To Test Drive Its AI Chatbot Bard
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https://www.technewsworld.com/story/disorganization-not-cost-fuels-the-it-e-waste-crisis-178570.html
Disorganization, Not Cost, Fuels the IT E-Waste Crisis
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https://www.technewsworld.com/story/apple-sets-the-bar-for-virtual-launch-events-178629.html
Apple Sets the Bar for Virtual Launch Events
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https://www.technewsworld.com/story/musk-rolls-dice-with-drastic-rebranding-of-twitter-178485.html
Musk Rolls Dice With Drastic Rebranding of Twitter
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https://www.technewsworld.com/story/darpa-moves-forward-with-project-to-revolutionize-satellite-communication-177003.html
DARPA Moves Forward With Project To Revolutionize Satellite Communication
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https://www.technewsworld.com/story/modern-edtech-goes-beyond-coding-to-career-preparedness-178511.html
Modern EdTech Goes Beyond Coding to Career Preparedness
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https://www.technewsworld.com/story/one-more-thing-apple-unveils-vision-pro-mixed-reality-headset-at-wwdc23-178380.html
One More Thing…Apple Unveils Vision Pro Mixed-Reality Headset at WWDC23
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https://www.technewsworld.com/story/ai-expert-claims-big-tech-using-fear-of-ai-to-scare-up-profits-178748.html
AI Expert Claims Big Tech Using Fear of AI To Scare Up Profits
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https://www.technewsworld.com/story/the-problem-with-suing-gen-ai-companies-for-copyright-infringement-178470.html
The Problem With Suing Gen AI Companies for Copyright Infringement
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https://www.technewsworld.com/story/study-finds-ev-battery-replacement-rare-most-covered-by-warranty-178257.html
Study Finds EV Battery Replacement Rare, Most Covered by Warranty
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https://www.technewsworld.com/story/apple-vision-pro-and-why-the-goovis-g3-max-may-be-better-178495.html
Apple Vision Pro and Why the Goovis G3 Max May Be Better
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https://www.technewsworld.com/story/apple-and-the-art-of-the-intelligent-refresh-178610.html
Apple and the Art of the Intelligent Refresh
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https://www.technewsworld.com/story/women-dont-play-confronts-gender-disparity-in-the-tech-industry-178379.html
‘Women Don’t Play’ Confronts Gender Disparity in the Tech Industry
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