As the dust settled on what most have deemed the "new normal" of working from home, many industries -- including customer service -- rapidly shifted operations to be remote work-friendly. At the same time, call volumes increased exponentially: During the last few months, airlines saw a 199 percent increase in customer inquiries, while grocers saw a 39 percent increase. Whil...
If Black Friday is the biggest sales day of the year, is it necessarily the best? For many small merchants, it seemed Black Friday was more beige than black. Black Friday is the biggest sales day of the year, but it's often dominated by massive merchants. For smaller businesses, there are other peak...
While many retailers mull the takeaway from this year's Black Friday Cyber Monday shopping event, others may be more interested in the action that took place on Saturday. Online shoppers on Saturday spent $3.6 billion dollars at both large and small retailers, reflecting 18 percent year-over-year gr...
I am a reluctant Costco shopper. My wife is one of the many customers who really love the chain. Me... not so much. Seriously -- someone should wake up Costco's top officials to the need to focus on their customers. After all, it's the customers who make Costco successful. When my family owned lots ...
The borderless promise of e-commerce doesn't mean one size fits all. Your business can have customers from around the globe, but if you want to keep them and grow, it is crucial to understand local shopper preferences and behaviors, and be able to respond to them. Without localization, you won't h...
Supermarket uber-chain The Kroger Co. has launched Kroger Ship, a direct-to-consumer e-commerce platform. Ship debuted in four markets: Cincinnati; Houston; Louisville, Kentucky; and Nashville, Tennessee. The service will be rolled out to additional markets over the next few months. During the firs...
Uber works great -- until it stops working, leaving your kid walking home alone on a cold and rainy winter night. Wireless technology opens up new avenues for innovation and excitement, with companies like Uber and Lyft. Most of the time, their technologies work just fine, but don't let your guard d...
Do your customers come first? Companies spend a fortune to win and keep their customers. They advertise and market their products and services like crazy. Because of that cost, you would think every company would want to keep its customers happy. It's more cost-effective to keep an existing customer...
Like most of you, I'm a bank customer -- and I expect that like me, most of you are getting sick and tired of all the stories about how banks abuse customers. Recent national stories about bad behavior in the banking industry, as well as my own personal experiences, have shown that banks often do no...
Like many, I have a love-hate relationship with warehouse clubs like Costco, Sam's Club and BJ's. I've criticized them several times over the years, but it's worth noting that some of these clubs have been improving. Others not so much. I have some ideas about what these companies are doing right an...
Downtime caused by a ransomware attack can cost a company more than paying a ransom to recover data encrypted by the malware, according to a report released last week by Intermedia. Nearly three-quarters (72 percent) of companies infected with ransomware could not access their data for at least two ...
Google on Wednesday announced that it has begun testing an app dubbed "Hands Free," which allows Android and iOS smartphone users to make purchases via their devices without taking them out of their pockets or purses. Early adopters in Silicon Valley can use the payment system at a small number of M...
When Amazon launched Prime Day six months ago, skeptics came out in force to criticize what they considered Jeff Bezos' desperate ploy to add members to a club that appeared to be peaking in a saturated domestic market. Gimmick or not, Prime Day worked. Amazon sold more than 34.4 million items acros...
One of the clear indications that the cloud movement is becoming mainstream is the growing number of CFOs and finance departments that are adopting Software as a Service solutions to support their corporate responsibilities. Even more interesting is how cloud-based alternatives can redefine the acco...
Americans are expected to spend $4.6 billion on fantasy sports this year, while vying for a payout of around $107 -- the average prize for winning the biggest fantasy league games, according to American Express. Driving that spending and risk taking are a passion for sports, the promise of purses, t...
Expect an unprecedented tsunami of excitement.
Look for a bigger surge of enthusiasm compared to recent Apple events.
Anticipate the typical level of interest sparked by a wave of Apple news.
With only a mild ripple of interest.
WWDC, yawn.
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Ubuntu 23.04 ‘Lunar Lobster’ Lands With Newly Minted Cinnamon Desktop Flavor
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Poly Voyager 60 Series Earbuds Provide a Premium Audio Experience
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Mac Mini, MacBook Pro Refreshed With Latest Apple Silicon
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Linux? What Linux? It Just Works
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DOJ, Five Eyes Nations Unite To Dismantle Russian Cyber-Espionage Network
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Personal Data Harvesting and How To Reduce Your Digital Footprint
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Business Conditions Prime for More Open-Source Contributors
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Fixing the Market Demand Problem With Generative AI
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The AI Revolution Is at a Tipping Point
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EdTech Developer’s Study Game Approach Aces Med School Testing Curve
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RSA Conference Rebounds as Business Risks Soar
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Are Mainframes an Indicator of Banking Reliability?
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Digital Health Care Flourishing Despite Legal, Logistical Hurdles
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Telly Offers Half-Million Free 55-Inch 4K TVs, Advertisers To Pick Up Tab
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Leverage the Power of Data To Monitor Home Energy Efficiency
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Unresolved Conflicts Slow eSIM Upgrade Path to Better IoT Security
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Cyber Chiefs Brace for Major Attacks in Next 12 Months
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Lazarus Hackers’ Linux Malware Linked to 3CX Supply-Chain Attack
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Mobile Shopping Apps Linked to Digital Wallets: A Loyalty-Driving Duo
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New Distro Makes Running Arch Linux Very ‘Cachy’
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Researchers Instantly Crack Simple Passwords With AI
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AnkerWork SR500 Speakerphone: Near Nirvana for PC Use, Phones Heck No
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Is ChatGPT Smart Enough To Practice Mental Health Therapy?
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Google Invites Public To Test Drive Its AI Chatbot Bard
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Lenovo Builds a Workstation James Bond Would Love
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Google Taking Pre-Orders for Its First Foldable Phone
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Social Media Fueled the Run on Silicon Valley Bank: Study
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DARPA Moves Forward With Project To Revolutionize Satellite Communication
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Gen AI and AR/VR: Unintended Consequences, Unproven Mainstream Appeal
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FBI Issues Warning About ‘Juice Jacking’ at Public USB Charging Stations
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3 Big Generative AI Problems Yet To Be Addressed
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Meta Lowers Legal Hammer on Law Enforcement Data Scraper
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