Customer churn is costing mid-market companies an average of $5.5 million per year. Retailers need to avoid the expensive mistakes that result in such disastrous churn. This presents a clamorous alarm to marketers. One solution to this costly predicament is to get sales teams to work effectively, and consistently, in CRM platforms...
Even the most customer-centric businesses can overestimate their performance or miss the broad trends in customer behavior. That is why NICE inContact conducts annual surveys that track the customer experience from the perspective of businesses and consumers. CRM Buyer discussed the recent findings...
The United States government is trying to get smarter about getting smart. Throughout the federal government, and especially in defense and national security, artificial intelligence is getting an increased amount of attention, including the adoption of hefty AI budgets. That should lead to increasi...
Skeptics of giving computers control over high-risk activities like driving cars were given some ammunition last week when researchers at OpenAI discovered their two-month-old machine vision system could be tricked with a pen and paper into misidentifying objects. For example, their new system coul...
A road map for continued U.S. leadership in artificial intelligence has been revealed in a 756-page report released by the National Security Commission on Artificial Intelligence. Two years in the making, the report made a number of recommendations to make the United States a leader in the AI age, ...
We are in the midst of what many are calling the Fourth Industrial Revolution. This is a time of disruption, massive change, opportunities, and significant risks. Fortunes will shift, companies will fail, and new companies will rise from the ashes. Let's look at where we are in this latest Industria...
Retailers are finding new ways to retool their customer experiences to conform with the new contactless "everything" supply chain; and artificial intelligence and computer vision technologies are lending a notable hand. Out are the bulky metal lockers where customers had to open doors that many othe...
Foci is a "Focus Wearable" device by U.K.-based company Tinylogics that combines cognitive biometrics with artificial intelligence and machine learning to help you focus better. That combination of technologies presents an eerie yet intriguing approach to help people easily bothered by mental distra...
Is your list of new business customers falling short due to issues with their rejected credit approvals? New User Missed Opportunity or "NUMO" is a growing problem for e-commerce vendors. It is caused by false payment declines based on a lack of access to current consumer data by the rating agencies...
Cyberattacks are increasing in frequency, ramping up the data privacy threats they pose to government agencies and businesses alike. Governments both domestic and foreign need to step up efforts to pass legislation that bolsters technological defenses this year, warn privacy groups. Stiffer privacy ...
Search-as-a-service company Algolia on Monday announced its acquisition of Google DNI-funded machine learning startup MorphL to fuel Algolia's new artificial intelligence offering. The company hopes the new service will eliminate barriers to AI implementation and help businesses drive website conver...
If you want to smooth over irate clients and offer more efficient customer services, consider conversational bots instead of a roomful of human company reps. Researchers see consumers' comfort levels with a variety of chatbot technologies softening towards customer service, scheduling, banking, and ...
The last thing George Kramb expected from years of walking surgeons through actual operations using medical machinery was to step into a role that helped guide patients worldwide through their own medical journeys. Kramb and his partner Patrick Frank are now listed on the "2021 Forbes 30 Under 30" l...
Maintaining and increasing research and development spending in the COVID-19 era is critical for high technology vendors to deliver new solutions and services, continue to innovate, and position their businesses to rebound from the negative effects of the global pandemic. Analysts, financial adviso...
An international group of scientists is demanding scientific journals demand more transparency from researchers in computer-related areas when accepting their reports for publication. They also want computational researchers to include information about their code, models and computational environme...
Accessibility of service
Convenience in any situation
Cost-effectiveness
Eco-friendliness
No need for parking
Safe ride when having too much fun
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Courts, Regulators Pose Threat To Apple Services Revenue in 2024
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OpenAI’s Sora, ElevenLabs, and the End of Video Media as We Know It
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GTC 2024: The Brilliant Insanity of Nvidia’s CEO and Which AI Vendors Stood Out
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Nvidia Raises Ante in AI Chip Game With New Blackwell Architecture
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Ransomware Gangs Targeting Backups To Maximize Payoffs
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The Realities of Switching to a Passwordless Computing Future
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AI Will Have a Transformative Impact on Software Development in 2024
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Elegoo’s Vision Is Shaping the Future of 3D Printing
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More Linux Malware Means More Linux Monitoring
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Next-Generation Wi-Fi 7 Standard Expected To Be Finalized in Early 2024
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Report Finds White Hats on Offensive Against Black Hat Hackers
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Qualcomm Chip Closing Performance Gap With Apple M3 in Leaked Benchmarks
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SevaCare Blood Pressure Monitor Offers Affordable Home Health Assurance
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Temu and Homary: Online Retailers That Are Generally a Good Value
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Lunar Lobster Is Dead: How To Upgrade to Ubuntu 23.10 Mantic Minotaur
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Paranoia in the Home: 1 in 3 Americans Worried About Their Smart Gadgets Being Hacked
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HP Amplify Event’s Second Act Was Worth the Wait
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Mobile Security Firms Fortify Defenses as App Attacks Accelerate
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The DOJ’s Flabby Antitrust Lawsuit Against Apple
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LinDoz Returns With Advanced AI To Revamp the MakuluLinux Lineup
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Are Deepfakes Overblown?
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The Orbi RBE973 Wi-Fi Router Really Is That Good
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AI-Powered Software Offers Breakthrough for Treating Dyslexia
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Affiliate Marketing Contributing to Substandard Search Results: Study
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Disorganization, Not Cost, Fuels the IT E-Waste Crisis
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Apple, Google Talks Could Bring Gemini AI to iPhone
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Tech Coalition Launches Initiative To Crackdown on Nomadic Child Predators
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Amazon’s Competitor to Musk’s Starlink Takes Critical Step Toward Deployment
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Standout Tech Products of 2023
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10 Products From CES 2024 That Set the Innovation Bar
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Might Nvidia Be the First Company With an AI CEO?
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Electronic Frontier Foundation Calls for FTC Action on Poisoned Set-Top Boxes
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How AI Could Have Prevented the Key Bridge Collapse
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Vision Pro Revives One-and-Done App Purchases
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Apple Vision Pro Impressions: One Week Later
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‘Women Don’t Play’ Confronts Gender Disparity in the Tech Industry
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