Avaya IP Office joined the BYOD revolution with the release of version 8.1 earlier this year. Now the company is gearing up for more changes, including a forthcoming release that will integrate video functionality into its feature set. It will continue to expand its functionality around mobility in ...
New mobility and security features are among the areas of focus in Avaya's latest iteration of Avaya IP Office 8.1, its unified communications platform for small and mid-sized enterprises. The company also built out the scale of the application; it is now able to serve 1,000 users in a single locati...
Avaya has added new products and enhanced existing ones in its Customer Experience Interaction Management portfolio. The overarching goal of the changes was to allow users to reach out to customers via any channel the customers chose -- for example, mobile application, social media or phone. Such ac...
Samsung's forthcoming Galaxy S III smartphone will be the company's first device to be officially branded and sold under its new SAFE program. SAFE stands for "Samsung Approved for Enterprise." The Galaxy S III will be available in the U.S. from Verizon Wireless, AT&T, Sprint, T-Mobile and U.S.
CRM Conference is being held May 29 to 31 at the Chicago Hyatt Regency. This annual event offers a unique agenda for retailers, said Devon Wylie, CEO of CRMC. "It's specifically focused on case studies from topnotch multinational retailers. With this approach, attendees can get actionable learnings ...
Avaya is formalizing an outsourcing service it has been offering select clients for the past year. The service, Avaya Communications Outsourcing Solutions, manages all of a company's communications operations, regardless of age, location or vendor. It is part of the company's portfolio of Managed Se...
Avaya has provided a sneak preview of several healthcare IT-based mobile applications it will be rolling out later this year. These include Avaya Mobile Activity Assistant, Avaya Flare Communicator for iPad, and other collaborative service offerings in telehealth and social media. Healthcare is one ...
TeleTech has been placed in the "Leaders" quadrant of Gartner's Magic Quadrant: Customer Management Contact Center BPO, Worldwide, 2011, and Yesmail has announced the release of its "Look Book" in celebration of its recent awards for mobile-scalable email design. Meanwhile, West Interactive has rele...
Avaya has released its IP Office 8.0 -- the latest iteration of its trademark unified communications platform for small and mid-sized businesses. The new application comes with a number of new features, some of which focus on the company's core competency of communications, collaboration and presenc...
The CRM landscape is shifting gears -- and it looks as though 2012 will be the year that will see investments in technologies to cash in on a veritable explosion of social media, mobile and integration opportunities. The winners in 2012 will be those that can figure out new ways to distinguish thems...
Fast, easy and accurate -- ask any consumer to describe good customer service and that is the likely response you'll receive. Traditionally, people have reached out to call centers, confident that a well-trained customer service representative would have the knowledge to fill in the blanks. But movi...
Predixion Software has introduced Predixion Insight 2.0, the latest version of its collaborative predictive analytics solution. The new release includes enterprise collaboration features, interactive visualizations and automated workflow capabilities, as well as an on-premises version of its predict...
Avaya is delivering multimedia capabilities to the front line with its announcement of two new contact center products designed to bring agent-assisted and automated customer service up to speed with the social networking world: Avaya Aura Contact Center 6.2 and the Avaya Experience Portal. Avaya Au...
Avaya has made enhancements to several Avaya Healthcare Solutions products -- adding tools to automate patient outreach for chronic disease management and follow-up. Built on Avaya's workplace collaboration and patient care lines, the new products were unveiled this week at the 2011 Annual HIMSS Con...
Zoho has enhanced its CRM app with new accounting and telephony functionality via integration with QuickBooks and several telephony systems. Zoho CRM for QuickBooks and Zoho PhoneBridge -- which hooks into PBX systems from Asterisk, Avaya, Elastix, and Trixbox -- each take about 20 to 30 minutes to ...
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Attacks on Cloud Service Providers Down 25% During First 4 Months of 2022
Canonical Lets Loose Ubuntu 22.04 LTS 'Jammy Jellyfish'
Low-Code Platforms Help Ease the Shadow IT Adversity Pain
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Study Finds Sports Is King Among Livestreamers
New Cisco Conferencing Devices Designed To Heal Meeting Fatigue
Amazon Puts High-Tech Spin on Play Dates With Kiddie Video-Calling Device
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Apple Shows Off Vast Upgrades to Software, Hardware, User Experiences at WWDC22
Microsoft's Innovative 4-Processor PC
Slipping Graphics Chip Prices Could Signal Coming End of Semiconductor Shortages
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Ubuntu Core 22 Release Addresses Challenges of IoT, Edge Computing
Titan Linux Beta Brings Simplicity, Finesse to KDE Remake
Don't Become a Fool in the IT Gold Rush
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Ransomware Greatest Risk to Supply Chain in Minds of IT Pros
New Software Vulnerability Zeroes In on Microsoft Programs
Lax Cyber Skills, Dev Blind Spots Behind Organizations' AppSec Breakdowns
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Data Observability's Big Challenge: Build Trust at Scale
The Business Case for Clean Data and Governance Planning
6 Critical Steps for Scaling Secure Universal Data Authorization
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New Linux Laptop Line Advances HP, System76 Open-Source Collaboration
Open-Source Code a Marginal Problem, Managing It the Key Challenge: Report
Appdome CEO on Mobile App Security: No Developer, No Code, No Problem
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https://www.technewsworld.com/story/cryptocurrency-custody-concerns-who-holds-the-digital-storage-keys-176683.html
Cryptocurrency Custody Concerns: Who Holds the Digital Storage Keys?
The 5 Coolest Things at Dell World Almost No One Saw
Meta vs. Varjo and Nvidia: The Bifurcation of the Metaverse
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Sports Betting Platforms Gambling With Substandard CX
Natural Language Speaks Loudly About a Big Shift in AI
Gamifying EdTech Launches Learning to Loftier Levels
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https://www.technewsworld.com/story/nvidia-showcases-the-metaverse-future-at-gtc-87465.html
Nvidia Showcases the Metaverse Future at GTC
Play-To-Earn Gaming Faces Hurdles To Rapid Growth
The Coolest Stuff From CES 2022
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Hackers Cast LinkedIn as Most-Popular Phishing Spot
Forrester Pegs B2B Fraud, Cyber Insurance Complacency as Top Threats in 2022
US Braces for Cyberwarfare Amid Fears of Russian Assault
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KYY 15.6" Portable Monitor Packs Value With a Healthy Feature Set
InnoView's 15.6" 4K Portable Panel Could Be the Ultimate Touchscreen Accessory
Intel Releases Arc, Now We Have a Three-Horse Race
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Hack Your Metabolism To Improve Health With the Lumen Smart Device
Amazon Rolls Out Alexa for Senior Living and Healthcare Providers
Cove High-Tech Neckband Aims To Ease Stress, Improve Sleep
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Home Automation Faces 3 Perpetual Problems
How the War in Ukraine Is Changing the Technology Landscape
CES 2022 Predictions
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Start Here When Things Go Wrong on Your Linux System
Computers Use Processes, So Should You
NICE Platform Answers Call for Hyper-Personal CX Tools
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Foundries and Arduino Team To Patch IoT Devices
Remote Work Heightens Privacy and Security Anxiety Among Employees
Amazon Super Smart Fridge Is Reportedly in the Works
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https://www.technewsworld.com/story/open-source-leaders-push-wh-for-security-action-176531.html
Open Source Leaders Push WH for Security Action
Ukrainian IT Firm Counterattacks Russian War Lies
US Tech Market Leadership at a Crossroads
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CyberSec Firms Give Advice, Services To Quell Fallout From Malware Aimed at Ukraine
Russia-Linked Cyclops Blink Malware Identified as Potential Cyberwarfare Weapon
Ransomware-Related Data Leaks Jump 82% in 2021
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https://www.technewsworld.com/story/kids-screen-use-sees-fastest-rise-in-4-years-176735.html
Kids' Screen Use Sees Fastest Rise in 4 Years
What's in Store for Next-Gen Digital Wallets
Apple Privacy Rule Cost Tech Titans Estimated $9.85 Billion in Revenue
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Linux Security Study Reveals When, How You Patch Matters
New Breeze Theme Gives KDE Neon Release Lots of Sparkle
HP Chromebase Makes Chrome OS Desktops a Smart Choice
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PII of Many Fortune 1000 Execs Exposed at Data Broker Sites
US-Led Seizure of RaidForums May Defy Lasting Effect on Security
Atlas VPN Debuts MultiHop+ for Added Layer of Internet Privacy and Security
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Rebuilding Ukraine: 3D Printing and the Metaverse Could Help Create the Cities of Tomorrow
InnoView 15.8" Portable Display: More Screen Space for Small Devices
Desklab Portable Monitor: Ideal for Work, Play, Mobile Productivity
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Report Finds US Workers Lagging in Digital Skills
Nvidia Launches Earth 2 and Goes to War Against Climate Change
The Challenge and Promise of Quantum Computing
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Microsoft Bing, Yandex Create New Search Protocol
Botify SEO Platform Helps Brands Navigate Organic Search Rankings
Google Cloud Seeks To Cure Retailers' Search Woes, Help Compete With Amazon
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Cyber Asset Management Overwhelming IT Security Teams
30 Years of Linux History Told via Distros
Stale Open Source Code Rampant in Commercial Software: Report
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Apple Refreshes iPhone SE, iPad Air, Debuts Studio Desktop
Tesla Smartphone Could Be a Game Changer
Snapdragon 8 Suggests the End of PCs and Smartphones as We Know Them
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Big Tech Firms Move To Squash Deceptive Info on Ukraine Crisis
Facebook Pushes Pause on Instagram for Kids
TikTok Tops YouTube in Watch Time Among Android Users
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Why Commercial Space Travel Is Unlikely To Scale Up
Kuo Predicts 'iPhone 13' Will Support Satellite Calls and Texting
30 Years Later, the Trajectory of Linux Is Star Bound
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Marketers: Beware Florida's Mini-TCPA
Nasuni Founder Andres Rodriguez: Object Storage Offers More Cloud Benefits, Lower Cost
A Step Into Meta's VR Meeting World, Horizon Workrooms
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Microsoft Finally Has Truly Competitive Alternatives to Apple Products
New iPad Mini Stars at Apple Refresh Event
Chromebook Shipments Jump 75% YoY in Q2
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https://www.technewsworld.com/story/with-sheryl-sandberg-gone-does-meta-grow-up-or-die-176818.html
With Sheryl Sandberg Gone, Does Meta Grow Up, or Die?
The Fascinating Dance Between Twitter and Musk
Tech Industry Changes and the Emergence of a World IT Army
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https://www.technewsworld.com/story/new-eu-law-will-force-google-meta-others-to-expose-algorithms-176689.html
New EU Law Will Force Google, Meta, Others To Expose Algorithms
Pandemic, Compliance Driving Increased Privacy Spending
Report Argues Antitrust Bill Would Hurt Consumers, Stymie Innovation
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BlackBerry and Preparing for the Software-Defined Automobile
Wing Picks DFW for First Commercial Drone Deliveries in Major US Metro Area
Advanced Sensor System May Open Door to Zero Death Driving
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Metaverse Marketing Offers New Approach To Utilizing Customer Data
Reality Check on the Virtual Universe: Metaverse or Metamess?
Apple MR Specs Will Shun Metaverse: Report
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4 Industries on the Brink of Technological Disruption
Apple Wearables Holiday Sales Knock It Out of the Park
5 Terrific Tech Gift Ideas for Your Holiday Shopping List
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Cybercriminals Employing Specialists To Maximize Ill-Gotten Gains
Encouraging Research Finds Brain Adjusts to 'Third Thumb'
E-Commerce Tending to Health and Wellness Needs
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