A new Forrester survey commissioned by Capgemini, Salesforce, and MuleSoft reveals companies face the same recurring customer experience (CX) struggles. They lack an integrated single source of truth for customer data and are strapped with subpar personalization capabilities...
With most workers continuing to work remotely, CRM has become an important tool for managing relationship risk. Financial firms have to deal with market and operational risk, consumer retailers have to focus on supply chain risk, and all companies have to keep an eye on economic risk. Relationship r...
Commerce analysts do not see consumers shedding their newfound buying options in the wake of a post-pandemic marketplace. Concerns for health safety, social distancing, and remote working will remain priorities for many shoppers. Merchants who demonstrate that they are able to quickly get products t...
IBM's latest effort to solve global problems has evolved from a focus on catastrophic events, which increasingly are caused by climate change, to climate change itself. It is a huge jump to go from dealing with the symptoms of a problem, which generally is relatively easy, to dealing with the cause...
Companies have shifted their analytics efforts from consumer-focused processes to operations, according to the results of a survey released last week by Capgemini. Seventy percent of 600 executives at companies in the United States, Europe and China said they focused more on operational analysis, an...
The U.S. government has authorized an information technology contract with a potential value of $503 million that is designed to meet newly adopted goals for greatly improving IT acquisition. The General Services Administration, which issued the contract for software and cloud-related services, desc...
If you dislike your insurance company, you are not alone: Worldwide, less than 30 percent of consumers have positive experiences in dealing with their insurers, according to Capgemini's World Insurance Report 2015. North America saw the largest decline in satisfaction -- 8.3 percentage points. Capg...
There's been a resurgent role of service-oriented architecture as a practical and relevant ingredient for effective design and use of cloud, mobile and big-data technologies. The concept of "architecture is destiny," especially when it comes to hybrid services delivery and management, has become pop...
How has the definition of "business architect" matured, and why is it so important for this new role to flourish in today's dynamic business and IT landscapes? How have certification and training helped to shape the business architecture leaders of tomorrow? We see that CEOs around the world really ...
Companies considering CRM systems often view them as a way to improve customer satisfaction and retention, boost sales and accelerate employee productivity. However, as with many technology-enabled business process, success is a complicated and interdependent proposition. When companies are winning...
The Open Group, a vendor- and technology-neutral consortium, in early February delivered TOGAF 9, an enterprise architecture framework. TOGAF 9 represents a departure for enterprise architecture frameworks in general. It's larger, more mature, and modular to allow folks to enter it from a variety of...
Many enterprises and service providers are now grappling with how cloud models and economics will impact them. The specter of a challenging business climate may well hasten the need to seek IT resources that are supported through greater cloud computing approaches -- to save money, as well as to bet...
Google signaled its intention to go after enterprise users by announcing a partnership with a French firm that will help it deliver Google Apps as a Web-based service. Capgemini, a major global provider of outsourced business technology, will now provide professional support for enterprises that ado...
BT Group said Wednesday it would acquire managed security services firm Counterpane Internet Security in a move that could help the former national phone company of the UK advance its transformation into a global telecom services and network firm. BT did not disclose the price it paid for the privat...
Struggling automaker General Motors handed out billions of dollars worth of information technology outsourcing contracts, with Electronic Data Systems seen as the big winner even as its revenue from GM continues to slide. IBM and Hewlett-Packard also sealed major, multi-year deals. EDS, which was ...
Extremely - Personalization is a must. Without it, there's little chance of earning my loyalty.
Relatively - Personalization is a plus, but I do consider other factors when deciding who gets my business.
Minimally - Personalization is now automated and commonplace. Brands must do more to make me feel special to earn my loyalty.
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Microsoft Offers Commercial Customers Test Drive of Teams Premium
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AnkerWork SR500 Speakerphone: Near Nirvana for PC Use, Phones Heck No
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Mac Mini, MacBook Pro Refreshed With Latest Apple Silicon
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How To Run a Full Linux Desktop on a Chromebook
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Linux Malware Rates Rise to Record Levels Amid Hacker Inconsistency
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Proposed US Law Seeks To Silence TikTok’s Data Flow to China
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High-End Tech Makes Its Mark for First Responders
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Generative AI and the Ensuing Computer Human Whisperer
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B2B Funding Firms Banking on Embedded Finance
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Dissecting the Pre-CES Wave of PC and Chip Vendor Competition
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The Year Ahead in Cybersecurity: More Bots, More Money, Scarce Talent
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HP Unveils New Hybrid Gear for Remote Workforce Productivity
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Report Calls for Crackdown on Advertising by Digital Pill Mills
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CES 2023 and the Smart Energy Letdown
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How To Configure Windows To Auto Restart After a Power Failure
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Unresolved Conflicts Slow eSIM Upgrade Path to Better IoT Security
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IT Execs Share Strategies for Managing Digital and Cyber Trends in 2023
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Holiday Season Sees Onslaught of Ransomware, DDoS Attacks
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Big Banks and Big Tech Set To Square Off Over Digital Wallets
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Is a Mac Your Next Windows PC?
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Mozilla Releases Gift Guide With Privacy in Mind
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InnoView 27″ Monitor Improves the Computing Picture
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Research Finds Potential Benefits for Pre-Teen Video Game Players
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Upstart Search Engine Andi Delivers Answers, Not Lists
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AMD vs. Intel: Suddenly the Desktop PC Is in Play
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Tech Industry Trends and Predictions for 2023
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Social Media Account Hijacking Jumps 1,000% in Last 12 Months: Report
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DARPA Moves Forward With Project To Revolutionize Satellite Communication
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Gift Ideas That Will Have Recipients Thinking Fondly of You
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Color, Android Apps Change the Game for E-Paper Tablets
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Standout Tech Products of 2022
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Meta Lowers Legal Hammer on Law Enforcement Data Scraper
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Some Unusual Tech Emerges at CES
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Retail in the Metaverse Facing Hardware, Identity Challenges
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Apple Refreshes Product Lines, Introduces New Ultra Watch
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Female Army Veteran Uses Tech To Help Create a Better Future
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