Engaging in disaster recovery requires a company to think about many things, but despite the long checklists that are created to accomplish DR, there are some areas that frequently get overlooked in business continuity and disaster recovery planning. With this in mind, it is imperative to address all areas of concern before a disaster strikes, not during or after the event...
With most workers continuing to work remotely, CRM has become an important tool for managing relationship risk. Financial firms have to deal with market and operational risk, consumer retailers have to focus on supply chain risk, and all companies have to keep an eye on economic risk. Relationship r...
As we slowly climb out of the Covid anis horribilis, advocates of the new normal (whatever that is) may wish to temper their prognostications about working from home or working from anywhere. While those are good ideas, and the new crop of CRM apps that support such hybrid work lives are genuinely c...
In the old days you could identify weak spots in your business and purchase software systems designed to eliminate or at least to significantly reduce those liabilities. Performing an ROI analysis usually consisted of two parts: a before study to determine the business' steady state; and a post impl...
As the CRM solution set continues to grow, it's likely that training systems will be increasingly important. That growth has the effect of converging vendor functionality at roughly the same place, making tertiary product attributes like training systems important differentiators. Taking this into a...
Monitoring and maintaining your data is an ongoing, strategic process. By educating your CRM users -- and making their data entry process as easy as possible -- you can ensure that better-quality data will be entering the system. Here's how you can give your company a true advantage -- and empower e...
There is budding optimism about the future. COVID-19 cases and deaths are in decline, financial indicators are decent and trending up, and forecasters are predicting a booming economy. This involves a lot of buying and selling at both the business-to-business and business-to-consumer ends of the spe...
Commerce analysts do not see consumers shedding their newfound buying options in the wake of a post-pandemic marketplace. Concerns for health safety, social distancing, and remote working will remain priorities for many shoppers. Merchants who demonstrate that they are able to quickly get products t...
Oracle's continued strides in the tech space say a lot about perseverance and deep pockets. It was a darling of the 20th century tech era, rising from a startup in the database wars and becoming the sole surviving independent database company. But at some point, success leveled out its rise and it b...
Both marketing and loyalty had delayed starts in the CRM world, and both exhibited traits of confusion among those charged with their rollouts; strongly evidenced by a lack of specificity in the early applications that carried their badges. Loyalty is back in the spotlight now; as multiple vendors h...
Oracle learned a lot from its customers and plowed its findings back into its core product just as others were getting restless and seeking alternatives. Oracle is now calling its product a "converged database" to help with differentiation by highlighting that many businesses don't often only focus ...
The idea that CRM products should be priced according to the utility they deliver sounds good, but it raises a lot of questions too. With value pricing, you might expect the cost of CRM to rise and fall as a business gets more or less use and value from its investment, but who gets to determine the ...
Three announcements at Dreamforce tell a credible story of the future in which algorithmically driven assistance drives business -- and much more. We've long known that we can't manage what we can't measure, and measurement requires data to deliver real information. These announcements provide an in...
CRM giant Salesforce has signed a definitive agreement to purchase enterprise communications platform Slack. "Together, Salesforce and Slack will shape the future of enterprise software and transform the way everyone works in the all-digital, work-from-anywhere world, said Marc Benioff, Chair and C...
Last week my good friends Brent Leary and Paul Greenberg opened up their online show, CRM Playaz, to an executive roundtable discussion with some of the movers and shakers in our CRM world. Unfailingly, each speaker espoused the centrality of the customer and visibility through 360 degrees of custom...
Significantly
Minor inconvenience
Unsure if I've been affected
Not at all
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https://www.technewsworld.com/story/apple-goes-all-in-on-a-privacy-based-ai-experience-179236.html
Apple Goes All-In on a Privacy-Based AI Experience
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https://www.technewsworld.com/story/compelling-new-headphones-from-heavys-and-sonos-179255.html
Compelling New Headphones From Heavys and Sonos
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https://www.technewsworld.com/story/intel-announces-new-tech-to-battle-in-ai-market-179220.html
Intel Announces New Tech To Battle in AI Market
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https://www.technewsworld.com/story/acer-chromebook-plus-516-ge-redefines-gaming-style-computing-performance-179261.html
Acer Chromebook Plus 516 GE Redefines Gaming Style, Computing Performance
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https://www.technewsworld.com/story/bring-your-own-ai-to-work-creates-a-field-day-for-cyberattackers-179260.html
Bring Your Own AI to Work Creates a Field Day for Cyberattackers
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https://www.technewsworld.com/story/brute-force-password-cracking-takes-longer-but-celebration-may-be-premature-179146.html
Brute Force Password Cracking Takes Longer, But Celebration May Be Premature
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https://www.technewsworld.com/story/post-open-licensing-could-offer-software-devs-funding-alternatives-177371.html
Post-Open Licensing Could Offer Software Devs Funding Alternatives
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https://www.technewsworld.com/story/ai-powered-robot-aims-to-slash-cost-of-e-commerce-deliveries-178060.html
AI-Powered Robot Aims To Slash Cost of E-Commerce Deliveries
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https://www.technewsworld.com/story/more-linux-malware-means-more-linux-monitoring-177174.html
More Linux Malware Means More Linux Monitoring
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https://www.technewsworld.com/story/next-generation-wi-fi-7-standard-expected-to-be-finalized-in-early-2024-178845.html
Next-Generation Wi-Fi 7 Standard Expected To Be Finalized in Early 2024
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https://www.technewsworld.com/story/cat-phishing-living-off-the-land-fake-invoices-top-q1-cyberthreats-report-179198.html
Cat-Phishing, Living-Off-The-Land, Fake Invoices Top Q1 Cyberthreats: Report
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https://www.technewsworld.com/story/the-copilot-pcs-arrive-my-initial-impressions-179245.html
The Copilot+ PCs Arrive: My Initial Impressions
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https://www.technewsworld.com/story/sevacare-blood-pressure-monitor-offers-affordable-home-health-assurance-178951.html
SevaCare Blood Pressure Monitor Offers Affordable Home Health Assurance
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https://www.technewsworld.com/story/for-infineon-ai-is-the-key-to-iots-potential-179209.html
For Infineon, AI Is the Key to IoT’s Potential
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https://www.technewsworld.com/story/upgrading-to-ubuntu-24-04-lts-noble-numbat-step-by-step-guide-177359.html
Upgrading to Ubuntu 24.04 LTS Noble Numbat: Step-by-Step Guide
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https://www.technewsworld.com/story/ai-iot-quantum-security-among-top-10-emerging-technologies-forrester-179253.html
AI, IoT, Quantum Security Among Top 10 Emerging Technologies: Forrester
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https://www.technewsworld.com/story/our-entire-approach-to-ai-is-flawed-179215.html
Our Entire Approach to AI Is Flawed
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https://www.technewsworld.com/story/mobile-security-firms-fortify-defenses-as-app-attacks-accelerate-179003.html
Mobile Security Firms Fortify Defenses as App Attacks Accelerate
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https://www.technewsworld.com/story/balance-not-mandates-needed-to-keep-kids-safe-online-report-179219.html
Balance, Not Mandates, Needed To Keep Kids Safe Online: Report
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https://www.technewsworld.com/story/windows-10-end-of-life-could-flood-landfills-with-e-waste-179242.html
Windows 10 End of Life Could Flood Landfills With E-Waste
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https://www.technewsworld.com/story/mozilla-waves-red-flag-over-data-hungry-dating-apps-179144.html
Mozilla Waves Red Flag Over Data Hungry Dating Apps
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https://www.technewsworld.com/story/beatbot-aquasense-pro-just-in-time-for-summer-the-ultimate-robot-pool-cleaner-179122.html
Beatbot AquaSense Pro: Just in Time for Summer, the Ultimate Robot Pool Cleaner
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https://www.technewsworld.com/story/ai-powered-software-offers-breakthrough-for-treating-dyslexia-178937.html
AI-Powered Software Offers Breakthrough for Treating Dyslexia
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https://www.technewsworld.com/story/ai-enhanced-searches-may-pose-threat-to-creators-publishers-179193.html
AI-Enhanced Searches May Pose Threat to Creators, Publishers
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https://www.technewsworld.com/story/disorganization-not-cost-fuels-the-it-e-waste-crisis-178570.html
Disorganization, Not Cost, Fuels the IT E-Waste Crisis
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https://www.technewsworld.com/story/pundit-predicts-apple-ai-will-be-bound-to-iphone-analysts-react-179132.html
Pundit Predicts Apple AI Will Be Bound to iPhone, Analysts React
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https://www.technewsworld.com/story/tech-coalition-launches-initiative-to-crackdown-on-nomadic-child-predators-178773.html
Tech Coalition Launches Initiative To Crackdown on Nomadic Child Predators
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https://www.technewsworld.com/story/amazons-competitor-to-musks-starlink-takes-critical-step-toward-deployment-178873.html
Amazon’s Competitor to Musk’s Starlink Takes Critical Step Toward Deployment
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https://www.technewsworld.com/story/how-to-leverage-gen-ai-without-losing-the-corporate-shirt-179123.html
How To Leverage Gen AI Without Losing the Corporate Shirt
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https://www.technewsworld.com/story/apple-muscles-up-ipad-pro-with-m4-silicon-and-tandem-oled-display-179181.html
Apple Muscles Up iPad Pro With M4 Silicon and Tandem OLED Display
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https://www.technewsworld.com/story/how-apple-outperformed-google-and-microsoft-in-ai-rollout-179239.html
How Apple Outperformed Google and Microsoft in AI Rollout
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https://www.technewsworld.com/story/the-case-against-noncompete-agreements-179154.html
The Case Against Noncompete Agreements
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https://www.technewsworld.com/story/charging-station-software-essential-to-sustainable-ev-growth-179266.html
Charging Station Software Essential to Sustainable EV Growth
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https://www.technewsworld.com/story/vision-pro-revives-one-and-done-app-purchases-179012.html
Vision Pro Revives One-and-Done App Purchases
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https://www.technewsworld.com/story/apple-vision-pro-impressions-one-week-later-179019.html
Apple Vision Pro Impressions: One Week Later
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https://www.technewsworld.com/story/women-dont-play-confronts-gender-disparity-in-the-tech-industry-178379.html
‘Women Don’t Play’ Confronts Gender Disparity in the Tech Industry
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