Engaging in disaster recovery requires a company to think about many things, but despite the long checklists that are created to accomplish DR, there are some areas that frequently get overlooked in business continuity and disaster recovery planning. With this in mind, it is imperative to address all areas of concern before a disaster strikes, not during or after the event...
With most workers continuing to work remotely, CRM has become an important tool for managing relationship risk. Financial firms have to deal with market and operational risk, consumer retailers have to focus on supply chain risk, and all companies have to keep an eye on economic risk. Relationship r...
As we slowly climb out of the Covid anis horribilis, advocates of the new normal (whatever that is) may wish to temper their prognostications about working from home or working from anywhere. While those are good ideas, and the new crop of CRM apps that support such hybrid work lives are genuinely c...
In the old days you could identify weak spots in your business and purchase software systems designed to eliminate or at least to significantly reduce those liabilities. Performing an ROI analysis usually consisted of two parts: a before study to determine the business' steady state; and a post impl...
As the CRM solution set continues to grow, it's likely that training systems will be increasingly important. That growth has the effect of converging vendor functionality at roughly the same place, making tertiary product attributes like training systems important differentiators. Taking this into a...
Monitoring and maintaining your data is an ongoing, strategic process. By educating your CRM users -- and making their data entry process as easy as possible -- you can ensure that better-quality data will be entering the system. Here's how you can give your company a true advantage -- and empower e...
Two CRM vendors made news recently. Zoho had an analyst conference that reminded us that many businesses don't benefit enough from verticalized suites; and Microsoft introduced several vertical industry systems, including one for nonprofits. One could say that Zoho and Microsoft displayed mirror ima...
There is budding optimism about the future. COVID-19 cases and deaths are in decline, financial indicators are decent and trending up, and forecasters are predicting a booming economy. This involves a lot of buying and selling at both the business-to-business and business-to-consumer ends of the spe...
Apple's plan to release its App Tracking Transparency (ATT) privacy enhancement feature in early spring has set the ad industry on its ear. ATT requires apps to get a consumer's authorization before tracking them or the devices they are using. Ray Wang, principal analyst and founder at Constellation...
Commerce analysts do not see consumers shedding their newfound buying options in the wake of a post-pandemic marketplace. Concerns for health safety, social distancing, and remote working will remain priorities for many shoppers. Merchants who demonstrate that they are able to quickly get products t...
Salesforce has made it official, coming back to the office will be a fluid thing -- and why not? The company has arguably done more in the last year to build systems such as Salesforce Anywhere and Work.com that enable workers -- at least a kind of knowledge worker -- to work from anywhere. Think of...
Oracle's continued strides in the tech space say a lot about perseverance and deep pockets. It was a darling of the 20th century tech era, rising from a startup in the database wars and becoming the sole surviving independent database company. But at some point, success leveled out its rise and it b...
If you step back and look at what the tech sector has demonstrated to us through COVID, you can feel impressed. Early in the crisis vendors like Salesforce and Zoho began offering their products for free, or at low cost, to companies and end users suddenly faced with working at home. Oracle, Salesfo...
Both marketing and loyalty had delayed starts in the CRM world, and both exhibited traits of confusion among those charged with their rollouts; strongly evidenced by a lack of specificity in the early applications that carried their badges. Loyalty is back in the spotlight now; as multiple vendors h...
Coffee is one of the most widely consumed beverages in the U.S. and worldwide. As the market grows -- and becomes more competitive -- coffee companies are coming up with more creative ways to get their products to online consumers. The E-Commerce Times recently spoke with coffee and e-commerce exp...
Extremely - Personalization is a must. Without it, there's little chance of earning my loyalty.
Relatively - Personalization is a plus, but I do consider other factors when deciding who gets my business.
Minimally - Personalization is now automated and commonplace. Brands must do more to make me feel special to earn my loyalty.
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EdTech Developer’s Study Game Approach Aces Med School Testing Curve
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AnkerWork SR500 Speakerphone: Near Nirvana for PC Use, Phones Heck No
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Mac Mini, MacBook Pro Refreshed With Latest Apple Silicon
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How To Run a Full Linux Desktop on a Chromebook
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Linux Malware Rates Rise to Record Levels Amid Hacker Inconsistency
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Proposed US Law Seeks To Silence TikTok’s Data Flow to China
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2023: Year of the Software Developer
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Aptera Solar-Powered Vehicle Set To Roll in 2023, Lightyear Puts Brakes on $250K SPEV
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B2B Funding Firms Banking on Embedded Finance
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Dissecting the Pre-CES Wave of PC and Chip Vendor Competition
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The Year Ahead in Cybersecurity: More Bots, More Money, Scarce Talent
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HP Unveils New Hybrid Gear for Remote Workforce Productivity
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Report Calls for Crackdown on Advertising by Digital Pill Mills
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CES 2023 and the Smart Energy Letdown
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How To Configure Windows To Auto Restart After a Power Failure
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Unresolved Conflicts Slow eSIM Upgrade Path to Better IoT Security
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IT Execs Share Strategies for Managing Digital and Cyber Trends in 2023
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Holiday Season Sees Onslaught of Ransomware, DDoS Attacks
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Big Banks and Big Tech Set To Square Off Over Digital Wallets
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Is a Mac Your Next Windows PC?
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Mozilla Releases Gift Guide With Privacy in Mind
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InnoView 27″ Monitor Improves the Computing Picture
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Research Finds Potential Benefits for Pre-Teen Video Game Players
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Upstart Search Engine Andi Delivers Answers, Not Lists
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AMD vs. Intel: Suddenly the Desktop PC Is in Play
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Tech Industry Trends and Predictions for 2023
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Social Media Account Hijacking Jumps 1,000% in Last 12 Months: Report
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DARPA Moves Forward With Project To Revolutionize Satellite Communication
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Gift Ideas That Will Have Recipients Thinking Fondly of You
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Color, Android Apps Change the Game for E-Paper Tablets
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Standout Tech Products of 2022
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Meta Lowers Legal Hammer on Law Enforcement Data Scraper
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Some Unusual Tech Emerges at CES
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Retail in the Metaverse Facing Hardware, Identity Challenges
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Apple Refreshes Product Lines, Introduces New Ultra Watch
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Female Army Veteran Uses Tech To Help Create a Better Future
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