Engaging in disaster recovery requires a company to think about many things, but despite the long checklists that are created to accomplish DR, there are some areas that frequently get overlooked in business continuity and disaster recovery planning. With this in mind, it is imperative to address all areas of concern before a disaster strikes, not during or after the event...
With most workers continuing to work remotely, CRM has become an important tool for managing relationship risk. Financial firms have to deal with market and operational risk, consumer retailers have to focus on supply chain risk, and all companies have to keep an eye on economic risk. Relationship r...
As we slowly climb out of the Covid anis horribilis, advocates of the new normal (whatever that is) may wish to temper their prognostications about working from home or working from anywhere. While those are good ideas, and the new crop of CRM apps that support such hybrid work lives are genuinely c...
In the old days you could identify weak spots in your business and purchase software systems designed to eliminate or at least to significantly reduce those liabilities. Performing an ROI analysis usually consisted of two parts: a before study to determine the business' steady state; and a post impl...
As the CRM solution set continues to grow, it's likely that training systems will be increasingly important. That growth has the effect of converging vendor functionality at roughly the same place, making tertiary product attributes like training systems important differentiators. Taking this into a...
Monitoring and maintaining your data is an ongoing, strategic process. By educating your CRM users -- and making their data entry process as easy as possible -- you can ensure that better-quality data will be entering the system. Here's how you can give your company a true advantage -- and empower e...
There is budding optimism about the future. COVID-19 cases and deaths are in decline, financial indicators are decent and trending up, and forecasters are predicting a booming economy. This involves a lot of buying and selling at both the business-to-business and business-to-consumer ends of the spe...
Apple's plan to release its App Tracking Transparency (ATT) privacy enhancement feature in early spring has set the ad industry on its ear. ATT requires apps to get a consumer's authorization before tracking them or the devices they are using. Ray Wang, principal analyst and founder at Constellation...
Commerce analysts do not see consumers shedding their newfound buying options in the wake of a post-pandemic marketplace. Concerns for health safety, social distancing, and remote working will remain priorities for many shoppers. Merchants who demonstrate that they are able to quickly get products t...
Oracle's continued strides in the tech space say a lot about perseverance and deep pockets. It was a darling of the 20th century tech era, rising from a startup in the database wars and becoming the sole surviving independent database company. But at some point, success leveled out its rise and it b...
Both marketing and loyalty had delayed starts in the CRM world, and both exhibited traits of confusion among those charged with their rollouts; strongly evidenced by a lack of specificity in the early applications that carried their badges. Loyalty is back in the spotlight now; as multiple vendors h...
Oracle learned a lot from its customers and plowed its findings back into its core product just as others were getting restless and seeking alternatives. Oracle is now calling its product a "converged database" to help with differentiation by highlighting that many businesses don't often only focus ...
The idea that CRM products should be priced according to the utility they deliver sounds good, but it raises a lot of questions too. With value pricing, you might expect the cost of CRM to rise and fall as a business gets more or less use and value from its investment, but who gets to determine the ...
Three announcements at Dreamforce tell a credible story of the future in which algorithmically driven assistance drives business -- and much more. We've long known that we can't manage what we can't measure, and measurement requires data to deliver real information. These announcements provide an in...
CRM giant Salesforce has signed a definitive agreement to purchase enterprise communications platform Slack. "Together, Salesforce and Slack will shape the future of enterprise software and transform the way everyone works in the all-digital, work-from-anywhere world, said Marc Benioff, Chair and C...
Very - Already have or will get one
Somewhat - Awaiting more reviews or feedback from trusted sources
Indifferent - Satisfied with current phone
Not at All - Prefer other brands
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https://www.technewsworld.com/story/how-low-code-no-code-platforms-can-help-manufacturers-embrace-iot-178517.html
How Low-Code/No-Code Platforms Can Help Manufacturers Embrace IoT
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Apple and the Art of the Intelligent Refresh
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https://www.technewsworld.com/story/qualcomm-embraces-the-goldilocks-approach-to-mobile-gaming-178580.html
Qualcomm Embraces the Goldilocks Approach to Mobile Gaming
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https://www.technewsworld.com/story/the-realities-of-switching-to-a-passwordless-computing-future-178579.html
The Realities of Switching to a Passwordless Computing Future
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https://www.technewsworld.com/story/more-linux-malware-means-more-linux-monitoring-177174.html
More Linux Malware Means More Linux Monitoring
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New Commercial Operating Models Needed To Advance Life Sciences Tech
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Generative AI Riding Crest of Gartner Hype Wave
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Oracle Reinvents How Generative AI Makes CRM Work Better
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https://www.technewsworld.com/story/is-generative-ai-the-next-big-cx-thing-despite-its-risks-177049.html
Is Generative AI the Next Big CX Thing Despite Its Risks?
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https://www.technewsworld.com/story/the-future-of-handheld-gaming-could-dominate-this-holiday-season-178561.html
The Future of Handheld Gaming Could Dominate This Holiday Season
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https://www.technewsworld.com/story/digital-desperados-jailbreaking-ai-systems-for-thrills-and-profit-178595.html
Digital Desperados ‘Jailbreaking’ AI Systems for Thrills and Profit
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Disorganization, Not Cost, Fuels the IT E-Waste Crisis
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MBA Grads With Startup Ambitions Attracted to Health Care, AI
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Winees L1 2K Solar Security Camera Has Good Performance, Flawed App
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Leverage the Power of Data To Monitor Home Energy Efficiency
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Unresolved Conflicts Slow eSIM Upgrade Path to Better IoT Security
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https://www.technewsworld.com/story/forrester-recommends-enterprises-avoid-ai-hype-and-zombie-projects-178585.html
Forrester Recommends Enterprises Avoid AI Hype and Zombie Projects
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Cyber Insurance Costs Rising, Coverages Shrinking: Report
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A Comprehensive App Development Strategy for Business Success
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When Betting on Linux Security, Look at the Big Picture
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Growing Number of ID Theft Victims Mulling Suicide, ITRC Reports
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Doogee V30T Smartphone: A Rugged Masterpiece With Carrier Caveats
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Redefining Health Care: Integrating Tech for a Consumer-Centric Focus
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Google Invites Public To Test Drive Its AI Chatbot Bard
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Google Green Report: Sustainability Wins, Water Goals Remain Elusive
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Apple Adds Muscle to New iPhones, Watches
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Musk Rolls Dice With Drastic Rebranding of Twitter
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DARPA Moves Forward With Project To Revolutionize Satellite Communication
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Modern EdTech Goes Beyond Coding to Career Preparedness
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One More Thing…Apple Unveils Vision Pro Mixed-Reality Headset at WWDC23
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With the Advent of AI, It’s Time To Rethink Human Resources
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The Problem With Suing Gen AI Companies for Copyright Infringement
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Study Finds EV Battery Replacement Rare, Most Covered by Warranty
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Apple Vision Pro and Why the Goovis G3 Max May Be Better
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Apple Vision Pro: Gateway to a New Computing Future
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https://www.technewsworld.com/story/women-dont-play-confronts-gender-disparity-in-the-tech-industry-178379.html
‘Women Don’t Play’ Confronts Gender Disparity in the Tech Industry
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