SugarCRM last month announced its acquisition of AI-as-a-Service provider Node. This marks the fourth acquisition by SugarCRM since the company's investment by Accel-KKR in August 2018. CRM Buyer discussed the current state of CRM platforms with SugarCRM CEO Craig Charlton, and how artificial intelligence is key to improved sales, service, and predictability in automated CX...
The Top 10 blogs on our top 20 list are written by people well known to CRM professionals. There's a reason for that: In order to understand and appreciate the discipline of CRM, you must be a person who values other people, and part of valuing people is being able to communicate with them. As a res...
American companies spend an enormous amount of money on training. Spending reached more than $90 billion in 2017, an increase of over 32 percent from 2016. It's unlikely that even a small share of the billions spent on training last year were devoted to educating and motivating employees to regularl...
Advances in technology -- including speech analytics, metrics, a wider array of scrabble data, and perhaps even big data -- are making gamification a must-have tool in CRM, call centers, collections, sales and other business areas. Technological advances have enabled the design of games that offer e...
CRM often is described as a discipline and a technology that will transform the entire business. Sales and marketing can get on the same page, support will have visibility into what sales and marketing are doing, and every interaction can be captured and used to create a complete and comprehensive v...
In an era when technology is changing the ways people conduct every aspect of their lives, it's not a surprise that business leaders have come to depend on it as the lever that will elevate their sales and marketing performance to the next level. Productivity has increased in all aspects of busine...
IBM last week announced its acquisition of Optevia, a Software as a Service systems integrator specializing in Microsoft Dynamics CRM solutions. It will become part of IBM Global Business Services. Optevia specializes in the public sector market in the UK, where it is based. Its focus is on emergenc...
CRM has been around for a long time now -- more than 25 years. Amazingly, many businesses, including large businesses with revenue in excess of US$100 million, still operate without it. That's amazing, because to many business leaders, CRM has become table stakes when it comes to creating a software...
Don't get me wrong -- I think very highly of CRM. I've been making a living writing about it for almost a decade, and I would highly recommend it to anyone who asks about it. Still, covering CRM is a little bit like writing an honest biography of a complex person. Yes, there were moments when your...
When you write regularly about CRM, you realize what a challenge it can be to keep a blog going. The same themes come up again and again, and the technology does not radically change from release to release. So being a great CRM blogger requires something else -- the ability to understand the always...
We all know about the idea of total cost of ownership and the concept of return on investment. Both have their place in business evaluations of CRM. There's another measurement, however, that should be considered -- one I like to call "time to value." The T2V test is simple: From the time you begin ...
Mobile CRM is usually not a company's first foray into CRM. Before going mobile, a company usually has a SaaS-based CRM application, at a bare minimum, as well as an online presence that has become increasingly interactive over the years -- and likely a social media presence as well. Mobile CRM has ...
With less than a month to go before pitchers and catchers report to baseball spring training, I'm increasingly thinking of the national pastime -- and specifically, about Moneyball, the Michael Lewis book adapted into film two years ago. For those unfamiliar with the story, it's the tale of how Oa...
CRM technology -- along with the way we use it -- is going through an interesting patch of development right now. In part because mobile devices are now delivering on their potential, there's a renewed vigor around mobile CRM. At the same time, because the case for social media's permanent status as...
Ability to fast-forward, skip commercials
Channels, programming matches my interests
Customer service, support from provider
Flexibility to cancel at my discretion
Has DVR, cloud or box
Overall cost
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Attacks on Cloud Service Providers Down 25% During First 4 Months of 2022
Canonical Lets Loose Ubuntu 22.04 LTS 'Jammy Jellyfish'
Low-Code Platforms Help Ease the Shadow IT Adversity Pain
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Study Finds Sports Is King Among Livestreamers
New Cisco Conferencing Devices Designed To Heal Meeting Fatigue
Amazon Puts High-Tech Spin on Play Dates With Kiddie Video-Calling Device
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Apple Shows Off Vast Upgrades to Software, Hardware, User Experiences at WWDC22
Microsoft's Innovative 4-Processor PC
Slipping Graphics Chip Prices Could Signal Coming End of Semiconductor Shortages
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Ubuntu Core 22 Release Addresses Challenges of IoT, Edge Computing
Titan Linux Beta Brings Simplicity, Finesse to KDE Remake
Don't Become a Fool in the IT Gold Rush
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Ransomware Greatest Risk to Supply Chain in Minds of IT Pros
New Software Vulnerability Zeroes In on Microsoft Programs
Lax Cyber Skills, Dev Blind Spots Behind Organizations' AppSec Breakdowns
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Data Observability's Big Challenge: Build Trust at Scale
The Business Case for Clean Data and Governance Planning
6 Critical Steps for Scaling Secure Universal Data Authorization
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Apple and Microsoft Developers Conferences Exhibit Companies' Strengths, Weaknesses
New Linux Laptop Line Advances HP, System76 Open-Source Collaboration
Open-Source Code a Marginal Problem, Managing It the Key Challenge: Report
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Cryptocurrency Custody Concerns: Who Holds the Digital Storage Keys?
The 5 Coolest Things at Dell World Almost No One Saw
Finding the Fun in Non-Fungible E-Commerce
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Sports Betting Platforms Gambling With Substandard CX
Natural Language Speaks Loudly About a Big Shift in AI
Appdome CEO on Mobile App Security: No Developer, No Code, No Problem
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Nvidia Showcases the Metaverse Future at GTC
Play-To-Earn Gaming Faces Hurdles To Rapid Growth
The Coolest Stuff From CES 2022
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Hackers Cast LinkedIn as Most-Popular Phishing Spot
Forrester Pegs B2B Fraud, Cyber Insurance Complacency as Top Threats in 2022
US Braces for Cyberwarfare Amid Fears of Russian Assault
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KYY 15.6" Portable Monitor Packs Value With a Healthy Feature Set
InnoView's 15.6" 4K Portable Panel Could Be the Ultimate Touchscreen Accessory
Intel Releases Arc, Now We Have a Three-Horse Race
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Hack Your Metabolism To Improve Health With the Lumen Smart Device
Amazon Rolls Out Alexa for Senior Living and Healthcare Providers
Cove High-Tech Neckband Aims To Ease Stress, Improve Sleep
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Home Automation Faces 3 Perpetual Problems
How the War in Ukraine Is Changing the Technology Landscape
CES 2022 Predictions
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Start Here When Things Go Wrong on Your Linux System
Computers Use Processes, So Should You
NICE Platform Answers Call for Hyper-Personal CX Tools
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Foundries and Arduino Team To Patch IoT Devices
Remote Work Heightens Privacy and Security Anxiety Among Employees
Amazon Super Smart Fridge Is Reportedly in the Works
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Open Source Leaders Push WH for Security Action
Ukrainian IT Firm Counterattacks Russian War Lies
US Tech Market Leadership at a Crossroads
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CyberSec Firms Give Advice, Services To Quell Fallout From Malware Aimed at Ukraine
Russia-Linked Cyclops Blink Malware Identified as Potential Cyberwarfare Weapon
Ransomware-Related Data Leaks Jump 82% in 2021
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Kids' Screen Use Sees Fastest Rise in 4 Years
What's in Store for Next-Gen Digital Wallets
Apple Privacy Rule Cost Tech Titans Estimated $9.85 Billion in Revenue
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Linux Security Study Reveals When, How You Patch Matters
New Breeze Theme Gives KDE Neon Release Lots of Sparkle
HP Chromebase Makes Chrome OS Desktops a Smart Choice
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PII of Many Fortune 1000 Execs Exposed at Data Broker Sites
US-Led Seizure of RaidForums May Defy Lasting Effect on Security
Atlas VPN Debuts MultiHop+ for Added Layer of Internet Privacy and Security
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Rebuilding Ukraine: 3D Printing and the Metaverse Could Help Create the Cities of Tomorrow
InnoView 15.8" Portable Display: More Screen Space for Small Devices
Desklab Portable Monitor: Ideal for Work, Play, Mobile Productivity
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Report Finds US Workers Lagging in Digital Skills
Nvidia Launches Earth 2 and Goes to War Against Climate Change
The Challenge and Promise of Quantum Computing
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Microsoft Bing, Yandex Create New Search Protocol
Botify SEO Platform Helps Brands Navigate Organic Search Rankings
Google Cloud Seeks To Cure Retailers' Search Woes, Help Compete With Amazon
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Cyber Asset Management Overwhelming IT Security Teams
30 Years of Linux History Told via Distros
Stale Open Source Code Rampant in Commercial Software: Report
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Apple Refreshes iPhone SE, iPad Air, Debuts Studio Desktop
Tesla Smartphone Could Be a Game Changer
Snapdragon 8 Suggests the End of PCs and Smartphones as We Know Them
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Big Tech Firms Move To Squash Deceptive Info on Ukraine Crisis
Facebook Pushes Pause on Instagram for Kids
TikTok Tops YouTube in Watch Time Among Android Users
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Why Commercial Space Travel Is Unlikely To Scale Up
Kuo Predicts 'iPhone 13' Will Support Satellite Calls and Texting
30 Years Later, the Trajectory of Linux Is Star Bound
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Marketers: Beware Florida's Mini-TCPA
Gamifying EdTech Launches Learning to Loftier Levels
Nasuni Founder Andres Rodriguez: Object Storage Offers More Cloud Benefits, Lower Cost
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Microsoft Finally Has Truly Competitive Alternatives to Apple Products
New iPad Mini Stars at Apple Refresh Event
Chromebook Shipments Jump 75% YoY in Q2
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The Birth of Google's 'Sentient' AI and the Problem It Presents
Google Hasn't Started the Robocalypse Yet
With Sheryl Sandberg Gone, Does Meta Grow Up, or Die?
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New EU Law Will Force Google, Meta, Others To Expose Algorithms
Pandemic, Compliance Driving Increased Privacy Spending
Report Argues Antitrust Bill Would Hurt Consumers, Stymie Innovation
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BlackBerry and Preparing for the Software-Defined Automobile
Wing Picks DFW for First Commercial Drone Deliveries in Major US Metro Area
Advanced Sensor System May Open Door to Zero Death Driving
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A Step Into Meta's VR Meeting World, Horizon Workrooms
Metaverse Marketing Offers New Approach To Utilizing Customer Data
Reality Check on the Virtual Universe: Metaverse or Metamess?
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Apple MR Specs Will Shun Metaverse: Report
Apple Wearables Holiday Sales Knock It Out of the Park
5 Terrific Tech Gift Ideas for Your Holiday Shopping List
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Cybercriminals Employing Specialists To Maximize Ill-Gotten Gains
Encouraging Research Finds Brain Adjusts to 'Third Thumb'
E-Commerce Tending to Health and Wellness Needs
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