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The 4 Cornerstones for CRM Retail Investment in 2010

January 11, 2010

Retailers in the U.S. are convinced that CRM is one of the most important aspects of their business. However, the sector in general has failed to utilize the full potential of these programs, and the industry will be striving to elevate its CRM game in the future. That's good news not only for custo...

Health Insurance CRM, Part 2: The BPO Catalyst

November 20, 2009

CRM has lagged in the health insurance industry, but a major transformation is imminent. "There's been a reluctance to make comprehensive investments in technology compared with other sectors," said Gartner analyst Joanne Galimi. "Generally, the firms in the sector have been very tactical, only inve...

Mobile Workforces: Better Living Through Technology

April 19, 2006

According to a February JupiterResearch survey, 59 percent of small businesses that generate between US$100,000 and $5 million in annual revenue and 74 percent of those making in excess of $5 million are heavy users of mobile phones. Whether they work on their own or have 100 employees, more than ha...

Technology Solutions To Acquire ZAMBA Solutions

August 9, 2004

Technology Solutions Company (TSC), a consulting company delivering business benefits through the application of information technology, and ZAMBA Solutions, a customer relationship management (CRM) services company, today announced that they have reached a deal for TSC to acquire ZAMBA. Under the t...

Hosted CRM Success Stories

February 9, 2004

As businesses have focused more on efficiency and cost savings -- and less on big-budget purchases -- as cornerstones of IT strategy, they have begun considering on-demand CRM services far more seriously than ever before. Amid this shift, another trend is surfacing. While many companies seem all too...

The Ins and Outs of Hosted CRM Systems

January 6, 2004

In January 2003, 52 percent of respondents to an Aberdeen Group survey said they would consider using on-demand CRM services. By June 2003, the proportion of respondents who said they would consider such services had jumped to 85 percent. Why the sudden infatuation with hosted CRM? One reason, Aberd...

CIO Wish List for 2003

January 14, 2003

At first glance, the dynamics operating today in the CRM industry -- flat sales, tight budgets, vendors cannibalizing each other's market share -- seem to create a CIO's dream scenario. Never before have sellers been so sensitive to buyers' demands and needs for product development. Whether that res...

E.piphany To Integrate BEA WebLogic into E.6 Platform

January 13, 2003

E.piphany is set to announce that it will offer the BEA WebLogic Server as an integrated option for the E.piphany E.6 CRM suite. "It is part of our ongoing commitment to the J2EE standard," Phil Fernandez, executive vice president of products, told CRM Buyer. In practical terms, the alliance will pr...

The Beauty of Budgeting for Outsourced CRM

November 19, 2002

Outsourcing IT services -- or, for that matter, any business function, such as billing, procurement, human resources or research and development -- has become the cost-control method of choice for many companies as they grapple with tight budgets and flatlining revenues. There is a certain logic to ...

CRM Report: NetRadio.com Tunes in to NetCustomer.com

May 1, 2000

NetCustomer.com received airplay Monday, when Internet radio broadcaster NetRadio announced it has selected the Fremont, California-based company's CRM services.

CRM Report: eAssist Receives VC Boost

April 19, 2000

San Diego, California-based eAssist said Wednesday that it received $35 million from venture capital firms as it gears up to deliver its full suite of CRM products. eAssist offers a subscription-based package of CRM services.

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Applications

 Applications

Attacks on Cloud Service Providers Down 25% During First 4 Months of 2022

Canonical Lets Loose Ubuntu 22.04 LTS 'Jammy Jellyfish'

Low-Code Platforms Help Ease the Shadow IT Adversity Pain

Audio/Video

 Audio/Video

Study Finds Sports Is King Among Livestreamers

New Cisco Conferencing Devices Designed To Heal Meeting Fatigue

Amazon Puts High-Tech Spin on Play Dates With Kiddie Video-Calling Device

Chips

 Chips

Apple Shows Off Vast Upgrades to Software, Hardware, User Experiences at WWDC22

Microsoft's Innovative 4-Processor PC

Slipping Graphics Chip Prices Could Signal Coming End of Semiconductor Shortages

Computing

 Computing

Ubuntu Core 22 Release Addresses Challenges of IoT, Edge Computing

Titan Linux Beta Brings Simplicity, Finesse to KDE Remake

Don't Become a Fool in the IT Gold Rush

Cybersecurity

 Cybersecurity

Ransomware Greatest Risk to Supply Chain in Minds of IT Pros

New Software Vulnerability Zeroes In on Microsoft Programs

Lax Cyber Skills, Dev Blind Spots Behind Organizations' AppSec Breakdowns

Data Management

 Data Management

Data Observability's Big Challenge: Build Trust at Scale

The Business Case for Clean Data and Governance Planning

6 Critical Steps for Scaling Secure Universal Data Authorization

Developers

 Developers

Apple and Microsoft Developers Conferences Exhibit Companies' Strengths, Weaknesses

New Linux Laptop Line Advances HP, System76 Open-Source Collaboration

Open-Source Code a Marginal Problem, Managing It the Key Challenge: Report

Emerging Tech

 Emerging Tech

Cryptocurrency Custody Concerns: Who Holds the Digital Storage Keys?

The 5 Coolest Things at Dell World Almost No One Saw

Finding the Fun in Non-Fungible E-Commerce

Exclusives

 Exclusives

Sports Betting Platforms Gambling With Substandard CX

Natural Language Speaks Loudly About a Big Shift in AI

Appdome CEO on Mobile App Security: No Developer, No Code, No Problem

Gaming

 Gaming

Nvidia Showcases the Metaverse Future at GTC

Play-To-Earn Gaming Faces Hurdles To Rapid Growth

The Coolest Stuff From CES 2022

Hacking

 Hacking

Hackers Cast LinkedIn as Most-Popular Phishing Spot

Forrester Pegs B2B Fraud, Cyber Insurance Complacency as Top Threats in 2022

US Braces for Cyberwarfare Amid Fears of Russian Assault

Hardware

 Hardware

KYY 15.6" Portable Monitor Packs Value With a Healthy Feature Set

InnoView's 15.6" 4K Portable Panel Could Be the Ultimate Touchscreen Accessory

Intel Releases Arc, Now We Have a Three-Horse Race

Health

 Health

Hack Your Metabolism To Improve Health With the Lumen Smart Device

Amazon Rolls Out Alexa for Senior Living and Healthcare Providers

Cove High-Tech Neckband Aims To Ease Stress, Improve Sleep

Home Tech

 Home Tech

Home Automation Faces 3 Perpetual Problems

How the War in Ukraine Is Changing the Technology Landscape

CES 2022 Predictions

How To

 How To

Start Here When Things Go Wrong on Your Linux System

Computers Use Processes, So Should You

NICE Platform Answers Call for Hyper-Personal CX Tools

Internet of Things

 Internet of Things

Foundries and Arduino Team To Patch IoT Devices

Remote Work Heightens Privacy and Security Anxiety Among Employees

Amazon Super Smart Fridge Is Reportedly in the Works

IT Leadership

 IT Leadership

Open Source Leaders Push WH for Security Action

Ukrainian IT Firm Counterattacks Russian War Lies

US Tech Market Leadership at a Crossroads

Malware

 Malware

CyberSec Firms Give Advice, Services To Quell Fallout From Malware Aimed at Ukraine

Russia-Linked Cyclops Blink Malware Identified as Potential Cyberwarfare Weapon

Ransomware-Related Data Leaks Jump 82% in 2021

Mobile Apps

 Mobile Apps

Kids' Screen Use Sees Fastest Rise in 4 Years

What's in Store for Next-Gen Digital Wallets

Apple Privacy Rule Cost Tech Titans Estimated $9.85 Billion in Revenue

Operating Systems

 Operating Systems

Linux Security Study Reveals When, How You Patch Matters

New Breeze Theme Gives KDE Neon Release Lots of Sparkle

HP Chromebase Makes Chrome OS Desktops a Smart Choice

Privacy

 Privacy

PII of Many Fortune 1000 Execs Exposed at Data Broker Sites

US-Led Seizure of RaidForums May Defy Lasting Effect on Security

Atlas VPN Debuts MultiHop+ for Added Layer of Internet Privacy and Security

Reviews

 Reviews

Rebuilding Ukraine: 3D Printing and the Metaverse Could Help Create the Cities of Tomorrow

InnoView 15.8" Portable Display: More Screen Space for Small Devices

Desklab Portable Monitor: Ideal for Work, Play, Mobile Productivity

Science

 Science

Report Finds US Workers Lagging in Digital Skills

Nvidia Launches Earth 2 and Goes to War Against Climate Change

The Challenge and Promise of Quantum Computing

Search Tech

 Search Tech

Microsoft Bing, Yandex Create New Search Protocol

Botify SEO Platform Helps Brands Navigate Organic Search Rankings

Google Cloud Seeks To Cure Retailers' Search Woes, Help Compete With Amazon

Servers

 Servers

Cyber Asset Management Overwhelming IT Security Teams

30 Years of Linux History Told via Distros

Stale Open Source Code Rampant in Commercial Software: Report

Smartphones

 Smartphones

Apple Refreshes iPhone SE, iPad Air, Debuts Studio Desktop

Tesla Smartphone Could Be a Game Changer

Snapdragon 8 Suggests the End of PCs and Smartphones as We Know Them

Social Networking

 Social Networking

Big Tech Firms Move To Squash Deceptive Info on Ukraine Crisis

Facebook Pushes Pause on Instagram for Kids

TikTok Tops YouTube in Watch Time Among Android Users

Space

 Space

Why Commercial Space Travel Is Unlikely To Scale Up

Kuo Predicts 'iPhone 13' Will Support Satellite Calls and Texting

30 Years Later, the Trajectory of Linux Is Star Bound

Spotlight Features

 Spotlight Features

Marketers: Beware Florida's Mini-TCPA

Gamifying EdTech Launches Learning to Loftier Levels

Nasuni Founder Andres Rodriguez: Object Storage Offers More Cloud Benefits, Lower Cost

Tablets

 Tablets

Microsoft Finally Has Truly Competitive Alternatives to Apple Products

New iPad Mini Stars at Apple Refresh Event

Chromebook Shipments Jump 75% YoY in Q2

Tech Buzz

 Tech Buzz

The Birth of Google's 'Sentient' AI and the Problem It Presents

Google Hasn't Started the Robocalypse Yet

With Sheryl Sandberg Gone, Does Meta Grow Up, or Die?

Tech Law

 Tech Law

New EU Law Will Force Google, Meta, Others To Expose Algorithms

Pandemic, Compliance Driving Increased Privacy Spending

Report Argues Antitrust Bill Would Hurt Consumers, Stymie Innovation

Transportation

 Transportation

BlackBerry and Preparing for the Software-Defined Automobile

Wing Picks DFW for First Commercial Drone Deliveries in Major US Metro Area

Advanced Sensor System May Open Door to Zero Death Driving

Virtual Reality

 Virtual Reality

A Step Into Meta's VR Meeting World, Horizon Workrooms

Metaverse Marketing Offers New Approach To Utilizing Customer Data

Reality Check on the Virtual Universe: Metaverse or Metamess?

Wearable Tech

 Wearable Tech

Apple MR Specs Will Shun Metaverse: Report

Apple Wearables Holiday Sales Knock It Out of the Park

5 Terrific Tech Gift Ideas for Your Holiday Shopping List

Women In Tech

 Women In Tech

Cybercriminals Employing Specialists To Maximize Ill-Gotten Gains

Encouraging Research Finds Brain Adjusts to 'Third Thumb'

E-Commerce Tending to Health and Wellness Needs

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E-Commerce Times

Why Web-Based Businesses Should Automate Their Content Security Policy
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June 28, 2022
Cryptocurrency Custody Concerns: Who Holds the Digital Storage Keys?
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Attacks on Cloud Service Providers Down 25% During First 4 Months of 2022
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LinuxInsider

Open-Source Technologies, Issues on Display at Linux Foundation Summit
Open-Source Technologies, Issues on Display at Linux Foundation Summit
June 22, 2022
Ubuntu Core 22 Release Addresses Challenges of IoT, Edge Computing
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New Linux Laptop Line Advances HP, System76 Open-Source Collaboration
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June 2, 2022

CRM Buyer

A Study of Selling
A Study of Selling
June 28, 2022
An All-Encompassing Approach to Cloud-Based Retail CRM
An All-Encompassing Approach to Cloud-Based Retail CRM
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CloudShare, HubSpot Integration Offers Clearer Vision of Product Engagement
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