Monitoring and maintaining your data is an ongoing, strategic process. By educating your CRM users -- and making their data entry process as easy as possible -- you can ensure that better-quality data will be entering the system. Here's how you can give your company a true advantage -- and empower everyone who relies on your CRM's data...
Live chat and conversational platform technologies have made significant advancements in recent years. Thanks to AI and machine learning, these implementations have gone beyond just being a customer support tool, to a crucial component of an e-commerce revenue engine. Here's what retailers need to k...
If you want to smooth over irate clients and offer more efficient customer services, consider conversational bots instead of a roomful of human company reps. Researchers see consumers' comfort levels with a variety of chatbot technologies softening towards customer service, scheduling, banking, and ...
Online shoppers face myriad basic obstacles, including not being able to complete a purchase transaction. Research by customer engagement firm goMoxie shows that consumers across all ages, genders, and regions in the U.S. struggle to complete basic tasks on retail websites. Most are more likely to a...
Artificial intelligence has made noticeable changes to technologies around the world. Perhaps AI's most notable potential, however, is its role in the supply chain industry. The value of shrinking and localizing the supply chain process through the use of AI is more apparent than ever, and positions...
Once upon a time, it seemed no organization had its finger on the pulse of technology more than research consulting firm Gartner. Global corporations, technology companies, and the investment community have trusted Gartner for insights and analysis across a range of market sectors. But today, that l...
Garmin on Monday confirmed that many of its online services have been disrupted by a cyberattack on its systems that occurred on July 23, 2020. Services disrupted by the attack, which encrypted data on the systems, included website functions, customer support, customer facing applications, and compa...
Uber is looking to food delivery for rescue from falling revenues caused by people staying at home because of the pandemic. Gross bookings for Uber Rides have decreased by three percent year over year, the company noted in its Q1 2020 financial report. On July 6, Uber announced that it's acquiring o...
Facebook has announced a $100M commitment to offer cash grants and ad credits to help as many as 30,000 eligible small businesses in 30 countries where the company operates. The program can help SMBs maintain their workforces, meet rent costs, connect with more customers, and cover operational costs...
Firefox users in the U.S. are getting an extra measure of privacy protection starting this week. Firefox Desktop Product Development VP Selena Deckelmann heralded the rollout of encrypted DNS over HTTPS, or DoH, by default in Mozilla's browser. The DNS, or Domain Name System, is one of the oldest pa...
The augmented reality space continues to evolve. Device makers such as Bosch, Panasonic, Huawei and Pico are introducing significantly smaller and more powerful smart glasses and AR headsets, such as those demonstrated last month at CES 2020, one of the country's largest consumer technology conferen...
As consumers start to tackle their holiday shopping lists, retailers are scrambling to finish preparations for what's likely to be a record-breaking year. Total sales could break through the $1.1 trillion mark for the first time in history. Cyber Monday alone racked up an estimated $9.4 billion in s...
When live streaming first started to roll out across multiple social media platforms, it remained pretty unclear how this new technology would interface with Internet users. More often a source for friends to include one another on events they're missing out on, frequent uses of live video streaming...
Chatbots have become an important part of the e-commerce shopping experience. They answer questions, provide information, and help customers along in their buying journey. Though they may never replace human beings entirely, they are central to many e-commerce-related interactions. "Chat apps are ef...
Hackers piggybacked onto a Microsoft customer support portal between Jan. 1 and March 28 to gain access to the emails of noncorporate account holders on webmail services Microsoft manages, including MSN.com, Hotmail.com and Outlook.com. Microsoft has confirmed that a "limited" number of customers wh...
Ban
Regulate
Maintain status quo
Undecided
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The Realities of Switching to a Passwordless Computing Future
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AI Will Have a Transformative Impact on Software Development in 2024
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More Linux Malware Means More Linux Monitoring
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Hacker Nation: The World’s Third-Largest Economy
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GTC 2024: The Brilliant Insanity of Nvidia’s CEO and Which AI Vendors Stood Out
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SevaCare Blood Pressure Monitor Offers Affordable Home Health Assurance
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Temu and Homary: Online Retailers That Are Generally a Good Value
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Lunar Lobster Is Dead: How To Upgrade to Ubuntu 23.10 Mantic Minotaur
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Paranoia in the Home: 1 in 3 Americans Worried About Their Smart Gadgets Being Hacked
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HP Amplify Event’s Second Act Was Worth the Wait
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Mobile Security Firms Fortify Defenses as App Attacks Accelerate
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The DOJ’s Flabby Antitrust Lawsuit Against Apple
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Qualcomm Chip Closing Performance Gap With Apple M3 in Leaked Benchmarks
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Are Deepfakes Overblown?
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The Orbi RBE973 Wi-Fi Router Really Is That Good
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AI-Powered Software Offers Breakthrough for Treating Dyslexia
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Affiliate Marketing Contributing to Substandard Search Results: Study
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Disorganization, Not Cost, Fuels the IT E-Waste Crisis
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Standout Tech Products of 2023
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Might Nvidia Be the First Company With an AI CEO?
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