When a complex need arises, customers expect to be connected to a well-prepared agent who can quickly resolve the situation. That fix must be applied in a way that leaves both the customer and agent feeling great about the outcome. Fortunately, the technologies now exist that allow contact centers to deliver superior service levels that scale on every channel, noted Chris Bauserman, vice president at NICE CXone...
Very - Already have or will get one
Somewhat - Awaiting more reviews or feedback from trusted sources
Indifferent - Satisfied with current phone
Not at All - Prefer other brands
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What Drives Consumers Crazy About Streaming Video
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New Commercial Operating Models Needed To Advance Life Sciences Tech
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Leverage the Power of Data To Monitor Home Energy Efficiency
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Unresolved Conflicts Slow eSIM Upgrade Path to Better IoT Security
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Forrester Recommends Enterprises Avoid AI Hype and Zombie Projects
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Cyber Insurance Costs Rising, Coverages Shrinking: Report
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A Comprehensive App Development Strategy for Business Success
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When Betting on Linux Security, Look at the Big Picture
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Growing Number of ID Theft Victims Mulling Suicide, ITRC Reports
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Rhino Linux Unleashes First Rolling Release Ubuntu Stable Edition
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Redefining Health Care: Integrating Tech for a Consumer-Centric Focus
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Google Invites Public To Test Drive Its AI Chatbot Bard
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Google Green Report: Sustainability Wins, Water Goals Remain Elusive
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Why Samsung Needs Apple To Validate Foldable Smartphones
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Musk Rolls Dice With Drastic Rebranding of Twitter
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DARPA Moves Forward With Project To Revolutionize Satellite Communication
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Modern EdTech Goes Beyond Coding to Career Preparedness
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One More Thing…Apple Unveils Vision Pro Mixed-Reality Headset at WWDC23
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With the Advent of AI, It’s Time To Rethink Human Resources
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The Problem With Suing Gen AI Companies for Copyright Infringement
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Study Finds EV Battery Replacement Rare, Most Covered by Warranty
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