Customer churn is costing mid-market companies an average of $5.5 million per year. Retailers need to avoid the expensive mistakes that result in such disastrous churn. This presents a clamorous alarm to marketers. One solution to this costly predicament is to get sales teams to work effectively, and consistently, in CRM platforms...
SugarCRM last month announced its acquisition of AI-as-a-Service provider Node. This marks the fourth acquisition by SugarCRM since the company's investment by Accel-KKR in August 2018. CRM Buyer discussed the current state of CRM platforms with SugarCRM CEO Craig Charlton, and how artificial intell...
The Top 10 blogs on our top 20 list are written by people well known to CRM professionals. There's a reason for that: In order to understand and appreciate the discipline of CRM, you must be a person who values other people, and part of valuing people is being able to communicate with them. As a res...
The hoopla over vertical market or industry CRM might be eclipsing a similar move that does the same kind of thing but with less fanfare. In the end, we might be discussing two iterations and just a difference of degree. The proliferation of CRM development platforms by companies like Microsoft, Ora...
For the last 20 years, CRM has occupied a preeminent niche in enterprise software. It has been the hip, up-and-coming solution in the front office, brimming with innovation and new approaches to some difficult problems that go back a long way. CRM applied basic database technology to a business' cha...
SugarCRM has agreed to acquisition by Accel-KKR, a leading technology-focused private equity firm. Although the announcement calls the deal "a significant investment," what typically happens when private equity moves in is that venture capital moves out. Private equity likes to own everything and th...
Accent Technologies has announced the release of its new CRM Supercharger application, which guides selling and sales performance by applying intelligent data analytics to sales and buyer engagement data. Like all of Accent's products, the Supercharger application is based on the Software as a Servi...
Nimble has partnered with CircleBack, which offers an AI-powered contact capture and cleaning tool that updates contacts and scans business cards automatically. The CircleBack tool captures email signatures in Gmail and G Suite in real time, automatically adding new contacts to a user's list. The to...
SugarCRM has launched Hint, the first in its new line of relationship intelligence products. Hint users can enter a few contact details about a person with whom they want to connect, and Hint automatically will search social sources on the Web for information. That data, along with other details fro...
Salesforce has announced the Sales Cloud Lightning PRM app as a replacement for partner portals and electronic data interchanges that lack modern features such as built-in mobile, social analytics and AI capabilities. The PRM app has an interactive Guided Setup Wizard that lets channel managers conf...
SugarCRM on Wednesday announced the general availability of Sugar 7.9 with a new quote-generation and management feature that helps users turn opportunities into closed deals. The upgrade provides next-generation reporting capabilities, plus enhanced advanced workflow, which lets users trigger a pro...
SugarCRM has announced the latest version of its app for iOS and Android, Sugar Mobile 5.0. It includes a redesigned user experience based on customer feedback; support for Apple's Touch ID; a new Sugar MACS service that lets users customize login, splash and loading screens to support their organiz...
AWS has announced Amazon Connect, a self-service contact center solution based on the same cloud technology used by Amazon customer service associates worldwide. It offers phone numbers throughout the U.S. and 18 countries in Europe. "The opportunity for cloud contact centers is significant," said R...
LinkedIn has launched an enterprise edition of its Sales Navigator product that lets users send 50 emails on LinkedIn a month; adds Single Sign-On and other management features; and introduces TeamLink Extend, a tool that pools the networks of all the Sales Navigator users in an enterprise. If enter...
Salesforce CEO Marc Benioff and IBM CEO Ginni Rometty on Monday announced a global strategic partnership to deliver joint solutions leveraging artificial intelligence. Einstein, the AI that powers Salesforce applications, will be connected seamlessly with IBM's Watson AI platform. The integration is...
Extremely - Personalization is a must. Without it, there's little chance of earning my loyalty.
Relatively - Personalization is a plus, but I do consider other factors when deciding who gets my business.
Minimally - Personalization is now automated and commonplace. Brands must do more to make me feel special to earn my loyalty.
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EdTech Developer’s Study Game Approach Aces Med School Testing Curve
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AnkerWork SR500 Speakerphone: Near Nirvana for PC Use, Phones Heck No
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Mac Mini, MacBook Pro Refreshed With Latest Apple Silicon
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How To Run a Full Linux Desktop on a Chromebook
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Linux Malware Rates Rise to Record Levels Amid Hacker Inconsistency
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Proposed US Law Seeks To Silence TikTok’s Data Flow to China
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2023: Year of the Software Developer
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Aptera Solar-Powered Vehicle Set To Roll in 2023, Lightyear Puts Brakes on $250K SPEV
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B2B Funding Firms Banking on Embedded Finance
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Dissecting the Pre-CES Wave of PC and Chip Vendor Competition
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The Year Ahead in Cybersecurity: More Bots, More Money, Scarce Talent
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HP Unveils New Hybrid Gear for Remote Workforce Productivity
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Report Calls for Crackdown on Advertising by Digital Pill Mills
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CES 2023 and the Smart Energy Letdown
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How To Configure Windows To Auto Restart After a Power Failure
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Unresolved Conflicts Slow eSIM Upgrade Path to Better IoT Security
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IT Execs Share Strategies for Managing Digital and Cyber Trends in 2023
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Holiday Season Sees Onslaught of Ransomware, DDoS Attacks
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Big Banks and Big Tech Set To Square Off Over Digital Wallets
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Is a Mac Your Next Windows PC?
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Mozilla Releases Gift Guide With Privacy in Mind
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InnoView 27″ Monitor Improves the Computing Picture
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Research Finds Potential Benefits for Pre-Teen Video Game Players
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Upstart Search Engine Andi Delivers Answers, Not Lists
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AMD vs. Intel: Suddenly the Desktop PC Is in Play
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Tech Industry Trends and Predictions for 2023
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Social Media Account Hijacking Jumps 1,000% in Last 12 Months: Report
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DARPA Moves Forward With Project To Revolutionize Satellite Communication
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Gift Ideas That Will Have Recipients Thinking Fondly of You
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Color, Android Apps Change the Game for E-Paper Tablets
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Standout Tech Products of 2022
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Meta Lowers Legal Hammer on Law Enforcement Data Scraper
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Some Unusual Tech Emerges at CES
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Retail in the Metaverse Facing Hardware, Identity Challenges
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Apple Refreshes Product Lines, Introduces New Ultra Watch
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Female Army Veteran Uses Tech To Help Create a Better Future
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