Customer churn is costing mid-market companies an average of $5.5 million per year. Retailers need to avoid the expensive mistakes that result in such disastrous churn. This presents a clamorous alarm to marketers. One solution to this costly predicament is to get sales teams to work effectively, and consistently, in CRM platforms...
SugarCRM last month announced its acquisition of AI-as-a-Service provider Node. This marks the fourth acquisition by SugarCRM since the company's investment by Accel-KKR in August 2018. CRM Buyer discussed the current state of CRM platforms with SugarCRM CEO Craig Charlton, and how artificial intell...
The Top 10 blogs on our top 20 list are written by people well known to CRM professionals. There's a reason for that: In order to understand and appreciate the discipline of CRM, you must be a person who values other people, and part of valuing people is being able to communicate with them. As a res...
The hoopla over vertical market or industry CRM might be eclipsing a similar move that does the same kind of thing but with less fanfare. In the end, we might be discussing two iterations and just a difference of degree. The proliferation of CRM development platforms by companies like Microsoft, Ora...
For the last 20 years, CRM has occupied a preeminent niche in enterprise software. It has been the hip, up-and-coming solution in the front office, brimming with innovation and new approaches to some difficult problems that go back a long way. CRM applied basic database technology to a business' cha...
SugarCRM has agreed to acquisition by Accel-KKR, a leading technology-focused private equity firm. Although the announcement calls the deal "a significant investment," what typically happens when private equity moves in is that venture capital moves out. Private equity likes to own everything and th...
Accent Technologies has announced the release of its new CRM Supercharger application, which guides selling and sales performance by applying intelligent data analytics to sales and buyer engagement data. Like all of Accent's products, the Supercharger application is based on the Software as a Servi...
Nimble has partnered with CircleBack, which offers an AI-powered contact capture and cleaning tool that updates contacts and scans business cards automatically. The CircleBack tool captures email signatures in Gmail and G Suite in real time, automatically adding new contacts to a user's list. The to...
SugarCRM has launched Hint, the first in its new line of relationship intelligence products. Hint users can enter a few contact details about a person with whom they want to connect, and Hint automatically will search social sources on the Web for information. That data, along with other details fro...
Salesforce has announced the Sales Cloud Lightning PRM app as a replacement for partner portals and electronic data interchanges that lack modern features such as built-in mobile, social analytics and AI capabilities. The PRM app has an interactive Guided Setup Wizard that lets channel managers conf...
SugarCRM on Wednesday announced the general availability of Sugar 7.9 with a new quote-generation and management feature that helps users turn opportunities into closed deals. The upgrade provides next-generation reporting capabilities, plus enhanced advanced workflow, which lets users trigger a pro...
SugarCRM has announced the latest version of its app for iOS and Android, Sugar Mobile 5.0. It includes a redesigned user experience based on customer feedback; support for Apple's Touch ID; a new Sugar MACS service that lets users customize login, splash and loading screens to support their organiz...
AWS has announced Amazon Connect, a self-service contact center solution based on the same cloud technology used by Amazon customer service associates worldwide. It offers phone numbers throughout the U.S. and 18 countries in Europe. "The opportunity for cloud contact centers is significant," said R...
LinkedIn has launched an enterprise edition of its Sales Navigator product that lets users send 50 emails on LinkedIn a month; adds Single Sign-On and other management features; and introduces TeamLink Extend, a tool that pools the networks of all the Sales Navigator users in an enterprise. If enter...
Salesforce CEO Marc Benioff and IBM CEO Ginni Rometty on Monday announced a global strategic partnership to deliver joint solutions leveraging artificial intelligence. Einstein, the AI that powers Salesforce applications, will be connected seamlessly with IBM's Watson AI platform. The integration is...
Ability to fast-forward, skip commercials
Channels, programming matches my interests
Customer service, support from provider
Flexibility to cancel at my discretion
Has DVR, cloud or box
Overall cost
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https://www.technewsworld.com/story/attacks-on-cloud-service-providers-down-25-during-first-4-months-of-2022-176678.html
Attacks on Cloud Service Providers Down 25% During First 4 Months of 2022
Canonical Lets Loose Ubuntu 22.04 LTS 'Jammy Jellyfish'
Low-Code Platforms Help Ease the Shadow IT Adversity Pain
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Study Finds Sports Is King Among Livestreamers
New Cisco Conferencing Devices Designed To Heal Meeting Fatigue
Amazon Puts High-Tech Spin on Play Dates With Kiddie Video-Calling Device
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https://www.technewsworld.com/story/apple-shows-off-vast-upgrades-to-software-hardware-user-experiences-at-wwdc22-176822.html
Apple Shows Off Vast Upgrades to Software, Hardware, User Experiences at WWDC22
Microsoft's Innovative 4-Processor PC
Slipping Graphics Chip Prices Could Signal Coming End of Semiconductor Shortages
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Ubuntu Core 22 Release Addresses Challenges of IoT, Edge Computing
Titan Linux Beta Brings Simplicity, Finesse to KDE Remake
Don't Become a Fool in the IT Gold Rush
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https://www.technewsworld.com/story/ransomware-greatest-risk-to-supply-chain-in-minds-of-it-pros-176830.html
Ransomware Greatest Risk to Supply Chain in Minds of IT Pros
New Software Vulnerability Zeroes In on Microsoft Programs
Lax Cyber Skills, Dev Blind Spots Behind Organizations' AppSec Breakdowns
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https://www.technewsworld.com/story/data-observabilitys-big-challenge-build-trust-at-scale-176667.html
Data Observability's Big Challenge: Build Trust at Scale
The Business Case for Clean Data and Governance Planning
6 Critical Steps for Scaling Secure Universal Data Authorization
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https://www.technewsworld.com/story/apple-and-microsoft-developers-conferences-exhibit-companies-strengths-weaknesses-176839.html
Apple and Microsoft Developers Conferences Exhibit Companies' Strengths, Weaknesses
New Linux Laptop Line Advances HP, System76 Open-Source Collaboration
Open-Source Code a Marginal Problem, Managing It the Key Challenge: Report
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https://www.technewsworld.com/story/cryptocurrency-custody-concerns-who-holds-the-digital-storage-keys-176683.html
Cryptocurrency Custody Concerns: Who Holds the Digital Storage Keys?
The 5 Coolest Things at Dell World Almost No One Saw
Finding the Fun in Non-Fungible E-Commerce
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https://www.technewsworld.com/story/sports-betting-platforms-gambling-with-substandard-cx-176483.html
Sports Betting Platforms Gambling With Substandard CX
Natural Language Speaks Loudly About a Big Shift in AI
Appdome CEO on Mobile App Security: No Developer, No Code, No Problem
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https://www.technewsworld.com/story/nvidia-showcases-the-metaverse-future-at-gtc-87465.html
Nvidia Showcases the Metaverse Future at GTC
Play-To-Earn Gaming Faces Hurdles To Rapid Growth
The Coolest Stuff From CES 2022
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https://www.technewsworld.com/story/hackers-cast-linkedin-as-most-popular-phishing-spot-176643.html
Hackers Cast LinkedIn as Most-Popular Phishing Spot
Forrester Pegs B2B Fraud, Cyber Insurance Complacency as Top Threats in 2022
US Braces for Cyberwarfare Amid Fears of Russian Assault
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https://www.technewsworld.com/story/kyy-15-6-portable-monitor-packs-value-with-a-healthy-feature-set-176836.html
KYY 15.6" Portable Monitor Packs Value With a Healthy Feature Set
InnoView's 15.6" 4K Portable Panel Could Be the Ultimate Touchscreen Accessory
Intel Releases Arc, Now We Have a Three-Horse Race
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https://www.technewsworld.com/story/hack-your-metabolism-to-improve-health-with-the-lumen-smart-device-87350.html
Hack Your Metabolism To Improve Health With the Lumen Smart Device
Amazon Rolls Out Alexa for Senior Living and Healthcare Providers
Cove High-Tech Neckband Aims To Ease Stress, Improve Sleep
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Home Automation Faces 3 Perpetual Problems
How the War in Ukraine Is Changing the Technology Landscape
CES 2022 Predictions
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https://www.technewsworld.com/story/start-here-when-things-go-wrong-on-your-linux-system-176520.html
Start Here When Things Go Wrong on Your Linux System
Computers Use Processes, So Should You
NICE Platform Answers Call for Hyper-Personal CX Tools
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https://www.technewsworld.com/story/foundries-and-arduino-team-to-patch-iot-devices-87464.html
Foundries and Arduino Team To Patch IoT Devices
Remote Work Heightens Privacy and Security Anxiety Among Employees
Amazon Super Smart Fridge Is Reportedly in the Works
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https://www.technewsworld.com/story/open-source-leaders-push-wh-for-security-action-176531.html
Open Source Leaders Push WH for Security Action
Ukrainian IT Firm Counterattacks Russian War Lies
US Tech Market Leadership at a Crossroads
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https://www.technewsworld.com/story/cybersec-firms-give-advice-services-to-quell-fallout-from-malware-aimed-at-ukraine-87435.html
CyberSec Firms Give Advice, Services To Quell Fallout From Malware Aimed at Ukraine
Russia-Linked Cyclops Blink Malware Identified as Potential Cyberwarfare Weapon
Ransomware-Related Data Leaks Jump 82% in 2021
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https://www.technewsworld.com/story/kids-screen-use-sees-fastest-rise-in-4-years-176735.html
Kids' Screen Use Sees Fastest Rise in 4 Years
What's in Store for Next-Gen Digital Wallets
Apple Privacy Rule Cost Tech Titans Estimated $9.85 Billion in Revenue
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https://www.technewsworld.com/story/linux-security-study-reveals-when-how-you-patch-matters-176517.html
Linux Security Study Reveals When, How You Patch Matters
New Breeze Theme Gives KDE Neon Release Lots of Sparkle
HP Chromebase Makes Chrome OS Desktops a Smart Choice
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https://www.technewsworld.com/story/pii-of-many-fortune-1000-execs-exposed-at-data-broker-sites-176668.html
PII of Many Fortune 1000 Execs Exposed at Data Broker Sites
US-Led Seizure of RaidForums May Defy Lasting Effect on Security
Atlas VPN Debuts MultiHop+ for Added Layer of Internet Privacy and Security
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https://www.technewsworld.com/story/rebuilding-ukraine-3d-printing-and-the-metaverse-could-help-create-the-cities-of-tomorrow-87455.html
Rebuilding Ukraine: 3D Printing and the Metaverse Could Help Create the Cities of Tomorrow
InnoView 15.8" Portable Display: More Screen Space for Small Devices
Desklab Portable Monitor: Ideal for Work, Play, Mobile Productivity
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https://www.technewsworld.com/story/report-finds-us-workers-lagging-in-digital-skills-87352.html
Report Finds US Workers Lagging in Digital Skills
Nvidia Launches Earth 2 and Goes to War Against Climate Change
The Challenge and Promise of Quantum Computing
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https://www.technewsworld.com/story/microsoft-bing-yandex-create-new-search-protocol-87311.html
Microsoft Bing, Yandex Create New Search Protocol
Botify SEO Platform Helps Brands Navigate Organic Search Rankings
Google Cloud Seeks To Cure Retailers' Search Woes, Help Compete With Amazon
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https://www.technewsworld.com/story/cyber-asset-management-overwhelming-it-security-teams-87457.html
Cyber Asset Management Overwhelming IT Security Teams
30 Years of Linux History Told via Distros
Stale Open Source Code Rampant in Commercial Software: Report
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https://www.technewsworld.com/story/apple-refreshes-iphone-se-ipad-air-debuts-studio-desktop-87442.html
Apple Refreshes iPhone SE, iPad Air, Debuts Studio Desktop
Tesla Smartphone Could Be a Game Changer
Snapdragon 8 Suggests the End of PCs and Smartphones as We Know Them
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https://www.technewsworld.com/story/big-tech-firms-move-to-squash-deceptive-info-on-ukraine-crisis-87434.html
Big Tech Firms Move To Squash Deceptive Info on Ukraine Crisis
Facebook Pushes Pause on Instagram for Kids
TikTok Tops YouTube in Watch Time Among Android Users
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https://www.technewsworld.com/story/why-commercial-space-travel-is-unlikely-to-scale-up-87415.html
Why Commercial Space Travel Is Unlikely To Scale Up
Kuo Predicts 'iPhone 13' Will Support Satellite Calls and Texting
30 Years Later, the Trajectory of Linux Is Star Bound
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https://www.technewsworld.com/story/marketers-beware-floridas-mini-tcpa-176642.html
Marketers: Beware Florida's Mini-TCPA
Gamifying EdTech Launches Learning to Loftier Levels
Nasuni Founder Andres Rodriguez: Object Storage Offers More Cloud Benefits, Lower Cost
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https://www.technewsworld.com/story/microsoft-finally-has-truly-competitive-alternatives-to-apple-products-87282.html
Microsoft Finally Has Truly Competitive Alternatives to Apple Products
New iPad Mini Stars at Apple Refresh Event
Chromebook Shipments Jump 75% YoY in Q2
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https://www.technewsworld.com/story/the-birth-of-googles-sentient-ai-and-the-problem-it-presents-176854.html
The Birth of Google's 'Sentient' AI and the Problem It Presents
Google Hasn't Started the Robocalypse Yet
With Sheryl Sandberg Gone, Does Meta Grow Up, or Die?
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https://www.technewsworld.com/story/new-eu-law-will-force-google-meta-others-to-expose-algorithms-176689.html
New EU Law Will Force Google, Meta, Others To Expose Algorithms
Pandemic, Compliance Driving Increased Privacy Spending
Report Argues Antitrust Bill Would Hurt Consumers, Stymie Innovation
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https://www.technewsworld.com/story/blackberry-and-preparing-for-the-software-defined-automobile-176776.html
BlackBerry and Preparing for the Software-Defined Automobile
Wing Picks DFW for First Commercial Drone Deliveries in Major US Metro Area
Advanced Sensor System May Open Door to Zero Death Driving
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https://www.technewsworld.com/story/a-step-into-metas-vr-meeting-world-horizon-workrooms-87448.html
A Step Into Meta's VR Meeting World, Horizon Workrooms
Metaverse Marketing Offers New Approach To Utilizing Customer Data
Reality Check on the Virtual Universe: Metaverse or Metamess?
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https://www.technewsworld.com/story/apple-mr-specs-will-shun-metaverse-report-87385.html
Apple MR Specs Will Shun Metaverse: Report
Apple Wearables Holiday Sales Knock It Out of the Park
5 Terrific Tech Gift Ideas for Your Holiday Shopping List
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Cybercriminals Employing Specialists To Maximize Ill-Gotten Gains
Encouraging Research Finds Brain Adjusts to 'Third Thumb'
E-Commerce Tending to Health and Wellness Needs
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