Archive

✕
 

Internet

See all Internet

IT

See all IT

Mobile Tech

See all Mobile Tech

Security

See all Security

Technology

See all Technology

Newsletters

See all Newsletters

Verint Moves Into Financial Services With Workforce Optimization App

October 31, 2007

Analytics software solutions provider Verint is leveraging the workforce optimization capabilities it developed for the call center space so that it can move into other areas. The company, having digested its acquisition of Witness Systems earlier this year, tailored its scheduling, monitoring and p...

Verint Rolls Out Recording App for Small Biz Call Centers

September 20, 2007

Analytic software provider Verint released the first update of its Audiolog application since its acquisition of Mercom last year. A call recording and monitoring application designed for small and medium-sized business contact centers, Audiolog incorporates enterprise-level features that have been ...

Verint to Acquire Witness Systems in $1B Deal

February 12, 2007

Verint Systems has entered into a definitive agreement to acquire Witness Systems for $27.50 per share in an all-cash deal that will total roughly $1 billion. The transaction is expected to close in the second quarter, pending approval by regulators and Witness Systems stockholders. The combined pro...

Witness Acquisition to Enhance Impact 360 Suite

December 6, 2006

Witness Systems announced Monday that it has acquired Amae Software, which will add customer feedback capabilities to Witness' contact center offering. The Amae application is a Web-based system that can survey across any communications channel or customer contact. It can link survey results and cus...

Witness Systems Buys Into Banking

October 5, 2006

Witness Systems is making its first vertical play with the dual acquisitions of Demos Solutions Consulting Group and Exametric, two companies that provide workforce optimization, productivity and enterprise planning applications for the financial services industry. The aggregate purchase price for t...

Witness Systems Upgrades Workforce Management App

June 15, 2006

Witness Systems has upgraded the workforce management module of its Impact 360 Workforce Optimization application to provide tighter integration into the workforce optimization engine, as well as new functionality. Impact 360, released last September, combines Witness Systems' software with technolo...

Witness Systems Expands Workforce Optimization in Impact 360

May 22, 2006

Witness Systems has added new functionality to its Impact 360 Workforce Optimization application that it launched last year. Impact 360 is the application derived through combining Witness Systems' software with technology obtained in its Blue Pumpkin acquisition. In this release, Witness Systems ti...

E-Learning Capturing Market Attention

June 11, 2005

Widespread use of computer networks and the adoption of voice over Internet protocol (VoIP) phone service are fueling the rapid growth of electronic learning beyond the classroom. The e-learning technology is improving the way for students to earn degrees and enhancing the way employers in-service t...

Speech Analytics: Producing Results from Recorded Calls

January 6, 2005

Just as many companies that adopted CRM applications years ago often failed to use the data they collected, call centers that tape inbound calls for regulatory compliance and quality assurance often lack the time and the staff to listen to the calls and learn from them. Enter speech analytics softwa...

The Root of All Great Service

December 1, 2003

Who's No. 1? Most U.S. companies jump to answer this question by saying their customers take top priority. However, some firms have begun citing a new crown jewel: customer-service employees. On the surface, this trend might seem counterintuitive -- many companies in recent years have chosen to outs...

Elon Musk's Dec. 2 action to release The Twitter Files: Approve or Disapprove?
Loading ... Loading ...

Technewsworld Channels

Applications

Applications

Attacks on Cloud Service Providers Down 25% During First 4 Months of 2022

Audio/Video

Audio/Video

Gift Ideas That Will Have Recipients Thinking Fondly of You

Chips

Chips

GPU Wars: Assessing the Contrasting Strategies of the Market Leaders

Computing

Computing

Anticipating the Evolution of AI-Enhanced Smartphones and Laptops

Cybersecurity

Cybersecurity

Cybersecurity Tips for SMBs To Avoid Phishing Scams

Data Management

Data Management

Twisted Cyber Case Finds Former Uber Security Chief Guilty of Data Breach Coverup

Developers

Developers

Google Cloud Introduces New AI-Powered Medical Imaging Suite

Emerging Tech

Emerging Tech

Mozilla Releases Gift Guide With Privacy in Mind

Exclusives

Exclusives

B2B Funding Firms Banking on Embedded Finance

Gaming

Gaming

3 Big Takeaways From AMD’s RDNA 3 Announcement

Hacking

Hacking

Piracy Expert Sees Weaponization of Legit Video Providers on the Rise

Hardware

Hardware

MediaTek Ups Its Mobile Game With the Dimensity 9200 SoC

Health

Health

Apple Refreshes Product Lines, Introduces New Ultra Watch

Home Tech

Home Tech

Blurring Boundaries: How Amazon Manages Category Crossover

How To

How To

How To Configure Windows To Auto Restart After a Power Failure

Internet of Things

Internet of Things

Unresolved Conflicts Slow eSIM Upgrade Path to Better IoT Security

IT Leadership

IT Leadership

Moving to the Cloud? Avoid These Strategic Errors

Malware

Malware

New Report Finds Nearly 50% of 2021 Phishing Targeting Gov’t Workers Aimed at Credential Theft

Mobile Apps

Mobile Apps

The Future of Satellite Phone Communications

Operating Systems

Operating Systems

New ‘Tux’ Desktop Release Dresses Up Linux’s Distro Closet

Privacy

Privacy

CEO Fired Over Employee Monitoring Among Forrester Privacy Predictions for 2023

Reviews

Reviews

Compelling Tech Products To Put on Your Holiday Shopping Radar

Science

Science

Research Finds Potential Benefits for Pre-Teen Video Game Players

Search Tech

Search Tech

Upstart Search Engine Andi Delivers Answers, Not Lists

Servers

Servers

AMD vs. Intel: Suddenly the Desktop PC Is in Play

Smartphones

Smartphones

China’s Woes Could Take a Bite Out of Apple’s Bottom Line

Social Networking

Social Networking

Social Media Account Hijacking Jumps 1,000% in Last 12 Months: Report

Space

Space

DARPA Moves Forward With Project To Revolutionize Satellite Communication

Spotlight Features

Spotlight Features

Solar Lantern Inventor Brings Ecofriendly Light to Toxic Darkness

Tablets

Tablets

Color, Android Apps Change the Game for E-Paper Tablets

Tech Buzz

Tech Buzz

Arm vs. Qualcomm Litigation Makes No Sense

Tech Law

Tech Law

Maintaining Global Compliance With Modern Data Privacy Laws

Transportation

Transportation

Airline Travel Hacks To Avoid Holiday Excursion Headaches

Virtual Reality

Virtual Reality

Metaverse Maybe a Moneymaker for Enterprises by 2027

Wearable Tech

Wearable Tech

Apple Shows Off Vast Upgrades to Software, Hardware, User Experiences at WWDC22

Women In Tech

Women In Tech

Female Army Veteran Uses Tech To Help Create a Better Future

More from ECT News Network

E-Commerce Times

5 Types of Shoppers and What They Want for the Holidays
5 Types of Shoppers and What They Want for the Holidays
December 1, 2022
Cyber Monday Sales Reach $11.3B, Jump 2021 by 5.8%
Cyber Monday Sales Reach $11.3B, Jump 2021 by 5.8%
November 30, 2022
Tackling the Daunting Task of Recouping Unjustified Amazon Seller Fees
Tackling the Daunting Task of Recouping Unjustified Amazon Seller Fees
November 29, 2022

LinuxInsider

GitHub Hides Code Flaw Reports, New RHEL and AlmaLinux, Amazon Deploys DentOS
GitHub Hides Code Flaw Reports, New RHEL and AlmaLinux, Amazon Deploys DentOS
November 28, 2022
A New SBOM Tool, OpenSSL Fixes, GitHub Flaw, Software Supply Chain Help
A New SBOM Tool, OpenSSL Fixes, GitHub Flaw, Software Supply Chain Help
November 9, 2022
New 'Tux' Desktop Release Dresses Up Linux's Distro Closet
New 'Tux' Desktop Release Dresses Up Linux's Distro Closet
October 27, 2022

CRM Buyer

Time To Bring Back the Corporate Research Lab
Time To Bring Back the Corporate Research Lab
December 1, 2022
Playvox Workforce Management Prioritizes Emotional Loyalty
Playvox Workforce Management Prioritizes Emotional Loyalty
November 16, 2022
Elon, Remember Thy Stakeholders
Elon, Remember Thy Stakeholders
November 14, 2022