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Verint Moves Into Financial Services With Workforce Optimization App

October 31, 2007

Analytics software solutions provider Verint is leveraging the workforce optimization capabilities it developed for the call center space so that it can move into other areas. The company, having digested its acquisition of Witness Systems earlier this year, tailored its scheduling, monitoring and p...

Verint Rolls Out Recording App for Small Biz Call Centers

September 20, 2007

Analytic software provider Verint released the first update of its Audiolog application since its acquisition of Mercom last year. A call recording and monitoring application designed for small and medium-sized business contact centers, Audiolog incorporates enterprise-level features that have been ...

Verint to Acquire Witness Systems in $1B Deal

February 12, 2007

Verint Systems has entered into a definitive agreement to acquire Witness Systems for $27.50 per share in an all-cash deal that will total roughly $1 billion. The transaction is expected to close in the second quarter, pending approval by regulators and Witness Systems stockholders. The combined pro...

Witness Acquisition to Enhance Impact 360 Suite

December 6, 2006

Witness Systems announced Monday that it has acquired Amae Software, which will add customer feedback capabilities to Witness' contact center offering. The Amae application is a Web-based system that can survey across any communications channel or customer contact. It can link survey results and cus...

Witness Systems Buys Into Banking

October 5, 2006

Witness Systems is making its first vertical play with the dual acquisitions of Demos Solutions Consulting Group and Exametric, two companies that provide workforce optimization, productivity and enterprise planning applications for the financial services industry. The aggregate purchase price for t...

Witness Systems Upgrades Workforce Management App

June 15, 2006

Witness Systems has upgraded the workforce management module of its Impact 360 Workforce Optimization application to provide tighter integration into the workforce optimization engine, as well as new functionality. Impact 360, released last September, combines Witness Systems' software with technolo...

Witness Systems Expands Workforce Optimization in Impact 360

May 22, 2006

Witness Systems has added new functionality to its Impact 360 Workforce Optimization application that it launched last year. Impact 360 is the application derived through combining Witness Systems' software with technology obtained in its Blue Pumpkin acquisition. In this release, Witness Systems ti...

E-Learning Capturing Market Attention

June 11, 2005

Widespread use of computer networks and the adoption of voice over Internet protocol (VoIP) phone service are fueling the rapid growth of electronic learning beyond the classroom. The e-learning technology is improving the way for students to earn degrees and enhancing the way employers in-service t...

Speech Analytics: Producing Results from Recorded Calls

January 6, 2005

Just as many companies that adopted CRM applications years ago often failed to use the data they collected, call centers that tape inbound calls for regulatory compliance and quality assurance often lack the time and the staff to listen to the calls and learn from them. Enter speech analytics softwa...

The Root of All Great Service

December 1, 2003

Who's No. 1? Most U.S. companies jump to answer this question by saying their customers take top priority. However, some firms have begun citing a new crown jewel: customer-service employees. On the surface, this trend might seem counterintuitive -- many companies in recent years have chosen to outs...

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Applications

 Applications

Attacks on Cloud Service Providers Down 25% During First 4 Months of 2022

Canonical Lets Loose Ubuntu 22.04 LTS 'Jammy Jellyfish'

Low-Code Platforms Help Ease the Shadow IT Adversity Pain

Audio/Video

 Audio/Video

Study Finds Sports Is King Among Livestreamers

New Cisco Conferencing Devices Designed To Heal Meeting Fatigue

Amazon Puts High-Tech Spin on Play Dates With Kiddie Video-Calling Device

Chips

 Chips

Apple Shows Off Vast Upgrades to Software, Hardware, User Experiences at WWDC22

Microsoft's Innovative 4-Processor PC

Slipping Graphics Chip Prices Could Signal Coming End of Semiconductor Shortages

Computing

 Computing

Ubuntu Core 22 Release Addresses Challenges of IoT, Edge Computing

Titan Linux Beta Brings Simplicity, Finesse to KDE Remake

Don't Become a Fool in the IT Gold Rush

Cybersecurity

 Cybersecurity

Ransomware Greatest Risk to Supply Chain in Minds of IT Pros

New Software Vulnerability Zeroes In on Microsoft Programs

Lax Cyber Skills, Dev Blind Spots Behind Organizations' AppSec Breakdowns

Data Management

 Data Management

Data Observability's Big Challenge: Build Trust at Scale

The Business Case for Clean Data and Governance Planning

6 Critical Steps for Scaling Secure Universal Data Authorization

Developers

 Developers

Apple and Microsoft Developers Conferences Exhibit Companies' Strengths, Weaknesses

New Linux Laptop Line Advances HP, System76 Open-Source Collaboration

Open-Source Code a Marginal Problem, Managing It the Key Challenge: Report

Emerging Tech

 Emerging Tech

Cryptocurrency Custody Concerns: Who Holds the Digital Storage Keys?

The 5 Coolest Things at Dell World Almost No One Saw

Meta vs. Varjo and Nvidia: The Bifurcation of the Metaverse

Exclusives

 Exclusives

Sports Betting Platforms Gambling With Substandard CX

Natural Language Speaks Loudly About a Big Shift in AI

Appdome CEO on Mobile App Security: No Developer, No Code, No Problem

Gaming

 Gaming

Nvidia Showcases the Metaverse Future at GTC

Play-To-Earn Gaming Faces Hurdles To Rapid Growth

The Coolest Stuff From CES 2022

Hacking

 Hacking

Hackers Cast LinkedIn as Most-Popular Phishing Spot

Forrester Pegs B2B Fraud, Cyber Insurance Complacency as Top Threats in 2022

US Braces for Cyberwarfare Amid Fears of Russian Assault

Hardware

 Hardware

KYY 15.6" Portable Monitor Packs Value With a Healthy Feature Set

InnoView's 15.6" 4K Portable Panel Could Be the Ultimate Touchscreen Accessory

Intel Releases Arc, Now We Have a Three-Horse Race

Health

 Health

Hack Your Metabolism To Improve Health With the Lumen Smart Device

Amazon Rolls Out Alexa for Senior Living and Healthcare Providers

Cove High-Tech Neckband Aims To Ease Stress, Improve Sleep

Home Tech

 Home Tech

Home Automation Faces 3 Perpetual Problems

How the War in Ukraine Is Changing the Technology Landscape

CES 2022 Predictions

How To

 How To

Start Here When Things Go Wrong on Your Linux System

Computers Use Processes, So Should You

NICE Platform Answers Call for Hyper-Personal CX Tools

Internet of Things

 Internet of Things

Foundries and Arduino Team To Patch IoT Devices

Remote Work Heightens Privacy and Security Anxiety Among Employees

Amazon Super Smart Fridge Is Reportedly in the Works

IT Leadership

 IT Leadership

Open Source Leaders Push WH for Security Action

Ukrainian IT Firm Counterattacks Russian War Lies

US Tech Market Leadership at a Crossroads

Malware

 Malware

CyberSec Firms Give Advice, Services To Quell Fallout From Malware Aimed at Ukraine

Russia-Linked Cyclops Blink Malware Identified as Potential Cyberwarfare Weapon

Ransomware-Related Data Leaks Jump 82% in 2021

Mobile Apps

 Mobile Apps

Kids' Screen Use Sees Fastest Rise in 4 Years

What's in Store for Next-Gen Digital Wallets

Apple Privacy Rule Cost Tech Titans Estimated $9.85 Billion in Revenue

Operating Systems

 Operating Systems

Linux Security Study Reveals When, How You Patch Matters

New Breeze Theme Gives KDE Neon Release Lots of Sparkle

HP Chromebase Makes Chrome OS Desktops a Smart Choice

Privacy

 Privacy

PII of Many Fortune 1000 Execs Exposed at Data Broker Sites

US-Led Seizure of RaidForums May Defy Lasting Effect on Security

Atlas VPN Debuts MultiHop+ for Added Layer of Internet Privacy and Security

Reviews

 Reviews

Rebuilding Ukraine: 3D Printing and the Metaverse Could Help Create the Cities of Tomorrow

InnoView 15.8" Portable Display: More Screen Space for Small Devices

Desklab Portable Monitor: Ideal for Work, Play, Mobile Productivity

Science

 Science

Report Finds US Workers Lagging in Digital Skills

Nvidia Launches Earth 2 and Goes to War Against Climate Change

The Challenge and Promise of Quantum Computing

Search Tech

 Search Tech

Microsoft Bing, Yandex Create New Search Protocol

Botify SEO Platform Helps Brands Navigate Organic Search Rankings

Google Cloud Seeks To Cure Retailers' Search Woes, Help Compete With Amazon

Servers

 Servers

Cyber Asset Management Overwhelming IT Security Teams

30 Years of Linux History Told via Distros

Stale Open Source Code Rampant in Commercial Software: Report

Smartphones

 Smartphones

Apple Refreshes iPhone SE, iPad Air, Debuts Studio Desktop

Tesla Smartphone Could Be a Game Changer

Snapdragon 8 Suggests the End of PCs and Smartphones as We Know Them

Social Networking

 Social Networking

Big Tech Firms Move To Squash Deceptive Info on Ukraine Crisis

Facebook Pushes Pause on Instagram for Kids

TikTok Tops YouTube in Watch Time Among Android Users

Space

 Space

Why Commercial Space Travel Is Unlikely To Scale Up

Kuo Predicts 'iPhone 13' Will Support Satellite Calls and Texting

30 Years Later, the Trajectory of Linux Is Star Bound

Spotlight Features

 Spotlight Features

Marketers: Beware Florida's Mini-TCPA

Gamifying EdTech Launches Learning to Loftier Levels

Nasuni Founder Andres Rodriguez: Object Storage Offers More Cloud Benefits, Lower Cost

Tablets

 Tablets

Microsoft Finally Has Truly Competitive Alternatives to Apple Products

New iPad Mini Stars at Apple Refresh Event

Chromebook Shipments Jump 75% YoY in Q2

Tech Buzz

 Tech Buzz

With Sheryl Sandberg Gone, Does Meta Grow Up, or Die?

The Fascinating Dance Between Twitter and Musk

Tech Industry Changes and the Emergence of a World IT Army

Tech Law

 Tech Law

New EU Law Will Force Google, Meta, Others To Expose Algorithms

Pandemic, Compliance Driving Increased Privacy Spending

Report Argues Antitrust Bill Would Hurt Consumers, Stymie Innovation

Transportation

 Transportation

BlackBerry and Preparing for the Software-Defined Automobile

Wing Picks DFW for First Commercial Drone Deliveries in Major US Metro Area

Advanced Sensor System May Open Door to Zero Death Driving

Virtual Reality

 Virtual Reality

A Step Into Meta's VR Meeting World, Horizon Workrooms

Metaverse Marketing Offers New Approach To Utilizing Customer Data

Reality Check on the Virtual Universe: Metaverse or Metamess?

Wearable Tech

 Wearable Tech

4 Industries on the Brink of Technological Disruption

Apple MR Specs Will Shun Metaverse: Report

Apple Wearables Holiday Sales Knock It Out of the Park

Women In Tech

 Women In Tech

Cybercriminals Employing Specialists To Maximize Ill-Gotten Gains

Encouraging Research Finds Brain Adjusts to 'Third Thumb'

E-Commerce Tending to Health and Wellness Needs

More from ECT News Network

E-Commerce Times

Cryptocurrency Custody Concerns: Who Holds the Digital Storage Keys?
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Attacks on Cloud Service Providers Down 25% During First 4 Months of 2022
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Buyer Personas: Digital Marketing's Secret Sauce
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LinuxInsider

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June 22, 2022
Ubuntu Core 22 Release Addresses Challenges of IoT, Edge Computing
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New Linux Laptop Line Advances HP, System76 Open-Source Collaboration
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CRM Buyer

An All-Encompassing Approach to Cloud-Based Retail CRM
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The CRM Quiz
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