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Conversational AI is playing a larger role in e-commerce, but many digital shopping assistants still fall short, plagued by clunky pop-ups, generic responses, and rigid keyword-based searches that often miss the mark Nearly half (48%) of AI chat tools fail to resolve customer issues or accurately understand their intent, according to recent researc...
In a digital-first world where milliseconds can make or break a sale, sluggish web performance remains a costly bottleneck for e-commerce brands. That’s the challenge Harper aims to solve with version 4.5, which delivers new capabilities for high-performance, data-intensive applications at scale First launched in 2017 as a distributed systems pla...
What do you do when your outdated digital sales platform is costing you lost sales? Don't assume replacing outdated tools is your only option Pinnacle Textile customers were forced to use phone-only transactions due to the company’s outdated online shopping experience, which had to support more than 15,000 SKUs. Management turned to e-commerce ve...
In social commerce, attention is currency, and deals are the magnet that attracts and keeps customers With shoppers ready to bounce after a couple of bad customer experiences (CX), the brands winning loyalty today are the ones that move fast, show up with value, and speak authentically on the platforms where consumers spend their time and money....
Crescendo is throwing out the old customer service playbook. By combining human expertise with its expanded agentic AI platform, the company is turning customer experience (CX) from a cost center into a competitive edge, delivering faster, more accurate service and strategic insights that drive business improvement Its integrated platform aims to c...
Artificial intelligence (AI) is transforming how insurance coverage is offered, purchased, and understood by translating policies into plain language and helping customers better understand their options AI has supported back-office operations in the insurance industry for years, providing fraud alerts, streamlining claims processing, and analyzing...
Unapproved use of ChatGPT and other generative AI tools is creating a growing cybersecurity blind spot for businesses. As employees adopt these technologies without proper oversight, they may inadvertently expose sensitive data — yet many managers still underestimate the risk and delay implementing third-party defenses This type of unsanctioned t...
The evolution of agentic AI is shifting customer experience (CX) across industries by enabling autonomous decision-making, real-time adaptability, and goal-driven intelligence Unlike traditional AI, which reacts to inputs, agentic AI takes the initiative to anticipate customer needs, personalize interactions, and optimize business processes at an u...
A unified digital B2B commerce platform powered by GenAI can personalize e-commerce experiences and boost sales of complex, configurable products Aleran Software helps manufacturers and distributors digitally transform their B2B operations through customer-centric buying experiences that support purchasing anytime, anywhere. By eliminating siloed c...
Businesses drowning in customer and employee feedback can now get straight answers -- fast The latest CRM solution from Netigate, powered by its new generative AI feature Ask AI, lets you ask plain-language questions and instantly surface insights from massive volumes of survey responses, reviews, and support data....
In February, The Linux Foundation’s Open Source Security Foundation (OpenSSF) initiated the Open Source Project Security Baseline (OSPS Baseline) to establish minimum security requirements for open-source software. However, not everyone is supporting it According to Christopher Robinson, chief security architect at OpenSSF, the baseline initiativ...
Studies show that marketers are cautiously investing in generative AI (GenAI) to enhance their marketing technology (martech) stacks. However, a gap between investment and understanding continues to hinder the adoption of GenAI as a tool for improving marketing efficiency and effectiveness According to research released at the end of last year, 90%...
Search and discovery innovations are fueling a digital transformation in B2B e-commerce. For manufacturers, distributors, and wholesalers, these tools are essential to delivering the seamless, personalized buying experiences modern customers expect The 2025 Paradigm B2B Combine for Search and Discovery Solutions report, authored by e-commerce exper...
In today’s fast-moving marketplace, CRM platforms have evolved from luxury add-ons to essential infrastructure -- especially for small and midsize businesses (SMBs) trying to stay competitive A CRM is more than a tech upgrade; it’s a strategic shift that breaks down silos, boosts productivity, and empowers smaller teams to operate like enterpri...
Care management platform DexCare is applying artificial intelligence (AI) in an innovative way to fix health care access issues. Its AI-driven platform helps health systems overcome rising costs, limited capacity, and fragmented digital infrastructure As Americans face worsening health outcomes and soaring costs, DexCare Co-founder Derek Streat see...
Retail’s power dynamic is shifting fast -- and younger consumers are in the driver’s seat. While older shoppers pull back, Gen Z and millennials are spending through economic uncertainty, fueling growth for brands that meet them where they are: online, value-driven, and community-focused Legacy brands are lagging, but emerging brands built on d...
Relying on a single, all-in-one CRM platform can cause more headaches than it solves, making it harder for brands to scale efficiently and react quickly to changing customer demands Composable commerce's modular approach allows companies to integrate various independent technologies best suited to their unique needs. Unlike headless architecture, i...
Open-source software (OSS) may be in the crosshairs of military and government agencies as the U.S. Department of Defense (DOD) evaluates the risks of both free and proprietary software Katie Arrington, the DOD's CIO, issued a memo on May 2 announcing the Software Fast-Track (SWFT) initiative to reform how software is acquired, tested, and authoriz...
To help organizations move beyond outdated feedback tools, CallMiner has rolled out Outreach, an AI-based feedback platform. Rather than relying solely on traditional surveys, Outreach combines insights from both unsolicited interactions, such as contact center conversations, and solicited feedback to provide a more comprehensive view of the customer experience (CX)...
Forget patching security holes -- open source is building fortresses. Edera and CIQ are leading a new wave of hardened Linux and secure container tech built for the era of relentless cyberthreats Edera announced the launch of its first live demo environment for cloud container users at the KubeCon + CloudNativeCon Europe gathering last month. The p...
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