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While brands are chasing customer data to deliver more value, consumers are drawing firmer privacy boundaries, according to the PwC 2025 Customer Experience & Loyalty Survey Results show a personalization paradox where 53% of consumers say it's worth sharing data if it smooths the customer experience (CX) and feels mutual. Yet 93% said they would l...
Discarded electronic waste containing earth minerals is overtaking landfills globally at an alarming rate as much of the tech industry and enterprises kick the disposal problem to the curb. Meanwhile, the waste stream contains critical raw materials needed across global supply chains The latest edition of the Global E-Waste Monitor reported that gl...
Voice AI agents are a rapidly evolving area in the business world, moving far beyond simple interactive voice response (IVR) systems. The trend is significantly impacting both customer loyalty and word-of-mouth (WOM) advertising Alex Levin, CEO of Regal, a customer-centric contact center software company, believes that voice AI agents will usher in...
Momentum in edge-to-cloud innovation continues to build as enterprises push for more control over AI workloads On Nov. 4, Aptiv-owned intelligent-edge software provider Wind River announced a new agreement with ServiceNow that will let customers run the ServiceNow AI Platform in their own data centers through the Wind River Cloud Platform....
Retailers are doubling down on physical stores, especially in luxury and mid-market segments, where high-touch service still drives 84% of U.S. retail sales. A new partnership between Leap and Endear aims to strengthen that advantage by blending human expertise with real-time customer data As pressure mounts to deliver premium, personalized shoppin...
Agentic AI is shifting CRM from simple automation toward collaborative workflows, where AI handles routine tasks and humans apply judgment, context, and relationship-building. Rather than replacing frontline roles, this model enhances them Research from Goldman Sachs aligns with this shift. The firm estimates that while AI adoption may temporarily ...
The e-commerce platform market is driving a major shift in how technology is bought, sold, and reused. A growing secondary resale ecosystem is replacing the long-dominant “take-make-dispose” model, enabling devices to circulate through multiple lifecycles instead of ending up as waste — and creating new revenue opportunities along the way Thi...
Artificial intelligence (AI) shopping tools are rapidly reshaping how consumers discover and evaluate products. Yet even as adoption accelerates, concerns about reliability and privacy persist. Industry research suggests that retailers, in particular, are lagging — unprepared for what may be the most significant shift in e-commerce since the arrival of mobile...
Cybercriminals have weaponized the framework of a relatively new, free, open-source security penetration tool, AdaptixC2, to deliver malicious payloads. Its rapid adoption by bad actors follows an intrusion path impacting similar commercial security toolsets Russian-linked threat actors, including ransomware gangs such as Akira and Fog, have adopte...
Small business owners facing the hurdles of jump-starting a new business can "hire" a unique artificial intelligence (AI) agent that does more than spit out steps to follow. It does the work for them ZenBusiness recently unveiled Velo, a personalized AI business guide that aims to alleviate the anxieties of startup founders. It also helps accelerat...
Small and medium-sized businesses (SMBs) globally continue to face a turbulent economy. Research indicates that current market conditions have had a minimal positive impact on their bottom lines. But business owners can overcome economic challenges without going broke Constant Contact, a developer of digital marketing tools, released its Small Busi...
Despite billions spent on generative AI, most enterprises still fail to see measurable ROI. A new analysis suggests the problem lies not in algorithms or ambition but in the hidden layer beneath — data infrastructure. Experts say storage, scalability, and performance bottlenecks are holding back enterprise AI from moving beyond pilot projects into profit-driving production...
Shoppers aren’t rushing anymore — they’re pacing. Retailers have taken notice, moving beyond one-day flash deals and stretching major sales events across multiple days or even weeks From holiday rollouts to seasonal campaigns, companies like Amazon, Walmart, and Target are betting on sustained engagement rather than overnight urgency, turning...
AI has entered the CX mainstream, but organizations are struggling to turn bold investments into measurable value. Despite widespread deployment, operational challenges and fragmented governance continue to undermine ROI CallMiner's 2025 CX Landscape Report, released on Sept. 16, highlights a persistent disconnect between AI ambition and execution....
Younger consumers aren’t just changing how they shop — they’re rewriting the rules of customer service. When a charge looks wrong, they don’t call, email, or wait on hold. They open a banking app, dispute the transaction, and move on. For merchants, the danger goes far beyond lost revenue — it’s a direct threat to customer loyalty Consu...
Sales organizations are racing to embrace artificial intelligence (AI) to sharpen customer engagement and boost performance, but many are discovering that enthusiasm alone doesn’t guarantee results. A growing number of companies are struggling to turn AI investments into meaningful outcomes for their go-to-market (GTM) strategies Highspot's Go-To...
AI chatbots are no longer just business tools. A growing number of artificial intelligence adopters consider them friends, confidants, and even romantic partners As AI becomes integrated into social media platforms, it’s becoming easier than ever to engage in personal discussions. The expanding AI companion industry shows that millions of people ...
The financial and operational model of open source is under strain, even as influential research estimates organizations would face $8.8 trillion in added costs if open-source software were eliminated Software industry experts within major open-source foundations say the current system is unsustainable. A few organizations bear the majority of cost...
Packaging is more than a product vessel. It serves as a strategic tool for storytelling, trust-building, and delivering immersive brand experiences. Retailers and brands that leverage packaging as a gateway to engage shoppers are taking the lead in the battle for attention in crowded marketplaces This trend for enabling a powerful packaging gateway...
Corvus Robotics' innovative storage tracking system uses fully autonomous drones to take warehouse inventory control to new heights The Corvus One Autonomous Inventory Management System provides warehouse managers with a bird's-eye view, enabling them to oversee up-to-the-minute reports on product locations and resolve discrepancies in real time. T...
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