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Nearly 93% of organizations identify vulnerabilities before attackers do — yet many still get breached after fixes are available, fueling a new era of "zombie software" and unmanaged legacy risk More than 60% of enterprise breaches now stem from vulnerabilities with available patches, underscoring a breakdown in execution rather than a lack of in...
Tension is building between legacy enterprise phone systems and a new, autonomous, agent-driven reality. For decades, the enterprise phone call has been the black box of CRM, creating a disconnected silo where customer data was trapped in unindexed recordings As digital channels evolved, the Interactive Voice Response (IVR) experience remained stuc...
In the print industry, e-commerce success now hinges on connecting automated digital workflows with slower, real-world production processes According to web-to-print software provider Infigo, demand for digital ordering, personalization, and automation across the print industry rose 18.2% last year....
Open source database software developer Percona is transitioning its cloud-native database-as-a-service (DBaaS) Everest platform into a new independent open-source project called OpenEverest The platform automates the deployment, provisioning, and management of MySQL, MongoDB, and PostgreSQL databases. The move reflects Percona’s commitment to op...
Logitech is positioning its new Rally AI Camera and Rally AI Camera Pro as lower-profile alternatives to bulky conference room video systems Instead of traditional video bars, the devices use smaller camera units built around one-inch imaging sensors and automated features designed to support both video quality and room management....
The Buy Now button is losing its luster. After years of digital-first dominance, shoppers are intentionally slowing down, stepping away from their screens, and heading back to physical stores — not for nostalgia, but for verification Faced with rising prices and a surge in fraud -- with 41% of consumers reporting fraud experiences -- today's shop...
Oracle has brushed aside an outreach from the open-source database community seeking more cooperative support for the MySQL project Many long-time MySQL contributors, engineers, and ecosystem leaders publicly voiced their support in an open letter inviting Oracle to discuss establishing a vendor-neutral foundation for the MySQL ecosystem....
As fleets of autonomous robots expand across warehouses and retail operations, the robots-as-a-service (RaaS) market is projected to grow more than 30% annually through 2030 — driving demand for more reliable wireless connectivity than traditional Wi-Fi can provide Private 5G networking firm Celona and connectivity provider Digi International beg...
Companies have tried to improve the employee experience by layering new digital tools onto outdated workplace systems. Instead of simplifying work, the result has often been more apps, more notifications, and more digital friction Many organizations are now turning to artificial intelligence to rethink the employee experience (EX) from the ground u...
Marketing with generic email blasts is outdated. It’s time to put a new tool to work: personalized outreach Email lead-generation expert Raphael Yu argues that “spray and pray” advertising tactics are failing and no longer viable. Instead, marketers must adapt to the new ethical, targeted messaging strategy to build better engagement, trust, ...
As artificial intelligence (AI) moves deeper into CRM and enterprise systems, it is opening a performance pathway that brings high-performance computing (HPC) capabilities to more industries CIQ, the founding support and services partner of Rocky Linux and developer of high-performance software infrastructure, in January announced Service Endpoints...
As urgent care clinics grapple with burnout and staffing shortages, new AI tools aim to reduce administrative workload and give clinicians more time to focus on patient care In the high-pressure world of urgent care, the waiting room has long been a symbol of the health care system’s greatest frustrations. Overstretched staff, anxious patients, a...
Organizations are spending heavily on AI-driven sales enablement — yet execution on the ground continues to lag. Industry reports show 2025 was a tough year for sales teams, with slipping quotas, longer deal cycles, and reps struggling with core skills Despite record investment, 84% of sales reps missed their quotas, with win rates dipping into t...
Artificial intelligence (AI) is emerging as a visual CRM asset that goes beyond static data files. It is a dynamic asset that manages the relationship between the seller's inventory and the customer's intent Matthieu Rouif, CEO of Photoroom, sees visual AI moving from a creative tool to critical infrastructure for small businesses. The shift from i...
Artificial intelligence chatbots drove 28% more shopper referrals to retail apps during the Black Friday weekend in 2025, accelerating the rise of AI storefronts Analysis by mobile app insights provider Apptopia argues that shoppers are moving beyond browsing web pages or comparison lists. Instead, many are letting AI tools do it for them....
Traditional loyalty programs are underperforming as brands shift toward advocacy-driven growth. To reduce customer defections, marketers must move beyond purely transactional models and adopt participation engines that reward reviews, referrals, user-generated content, and community engagement alongside purchases E-commerce cloud platform Brevo's 2...
Artificial intelligence (AI) adoption in the workplace is accelerating faster than most organizations can secure it, leaving employee use increasingly unmonitored and risky According to new research from AI-powered data security firm Cyberhaven, nearly 40% of all employee interactions with AI tools now involve sensitive corporate data. As workers b...
Most customer support organizations are built to serve the loudest 10% of users — the ones who open tickets. The greater risk lies with the silent majority who encounter friction, say nothing, and quietly churn As artificial intelligence moves from experimentation to deployment, a new class of agentic AI is emerging to address this hidden revenue...
Two newly uncovered malware campaigns are exploiting open-source software across Windows and Linux environments to target enterprise executives and cloud systems, signaling a sharp escalation in both social engineering and kernel-level attack sophistication The first is an open-source Python script targeting business executives. This phishing campa...
As AI shopping agents remove friction from online commerce, they are also erasing the behavioral signals retailers rely on to detect fraud — creating a visibility gap that could trigger the largest friendly-fraud wave since e-commerce began According to Kevin King, VP of credit risk at LexisNexis Risk Solutions, friendly fraud is the fastest-grow...
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