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More than just a high-speed task automation tool, artificial intelligence (AI) is becoming a controlled environment for brands to test customer experiences that would be too risky, expensive, or complex to conduct in the real world Companies can run predictive experience simulations to uncover hidden opportunities by creating hyper-realistic digita...
The one-size-fits-all approach of legacy enterprise resource planning (ERP) systems continues to frustrate mid-market retailers, where thin margins leave little room for slow or rigid software Most traditional ERP platforms were designed for large enterprises, pushing small and medium-sized businesses into systems that are overly complex, costly, a...
The AI permission gap is becoming a significant blind spot for CISOs, especially as enterprises move from simple chatbots to autonomous agents capable of executing code Security teams are starting to realize that they are deploying artificial intelligence (AI) agents with the same mistakes organizations made during the cloud and SaaS land rush: exc...
Despite predictions that AI would be standard in CRM by 2025, new research from Workbooks suggests AI adoption is still lagging inside many CRM systems — especially in the mid-market. The company believes the AI adoption gap inside CRM systems is set to close rapidly in 2026.” However, the prediction wasn’t wrong — adoption has simply taken...
Two new product updates aim to help retailers use agentic AI more effectively by improving shopper trust and making product detail pages (PDPs) easier for machines to understand A new agentic commerce platform from Cimulate connects traditional site search with newer discovery channels, including answer engines and conversational commerce....
Misconceptions about how artificial intelligence (AI) will solve customer experience (CX) problems are plaguing the CRM industry — and too many companies are slapping AI onto broken systems instead of fixing customer relationships first A lack of proper integration between CRM and phone systems still forces customers to repeat account information...
Walking into today’s B2B buying process feels less like a marathon and more like a sprint. According to new LinkedIn data, nearly half of B2B deals now close within just 14 days That acceleration is recent. The share of B2B buying decisions closing inside a two-week window has jumped to 45%, up from 38% last quarter....
Shoppers’ acceptance of mobile wallets is firmly established. What began as a convenient way to pay has expanded into a broader trust relationship, as consumers increasingly rely on digital wallets for loyalty programs, offers, and store credentials — and now, their most sensitive credential: their ID With a majority of U.S. adults already usin...
Open-source database software support firm Percona is refocusing its business on structured, services-led engagements aimed at solving performance and AI-readiness challenges for enterprise database teams Last month, the company announced the launch of Percona Packages, a suite of structured consulting and support offerings for enterprise IT and DB...
Digital vendors and e-commerce businesses enter 2026 facing a radically changed retail landscape, shaped by rising customer expectations, tighter margins, and rapid advances in AI-driven commerce technology The most significant and persistent challenge for e-commerce retailers in 2025 was ever-increasing customer expectations for hyper-personalizat...
CRM users in 2025 could easily describe their experiences as a struggle to extract real, tangible value from sophisticated systems, often hampered by fundamental human and operational issues. Whether 2026 can successfully fix these broken aspects may be too much of a reach to make CRM a more reliable business tool in the new year Those challenges f...
Open-source software and Linux are no longer fringe technologies in 2026. After decades of steady adoption, they now sit at the core of enterprise computing, cloud infrastructure, and the fast-emerging world of AI — while expanding their reach into professional desktop use. What was once optional infrastructure has become foundational Industry re...
Money laundering risks are no longer confined to banks. As online commerce scales globally, retailers are finding themselves exposed to threats once limited to the financial sector The online retail industry presents a perfect storm of cross-border transactions, with payment methods including credit/debit cards, digital wallets, and bank transfers....
Agentic commerce is changing how consumers discover and buy, as brands deploy AI agents as autonomous team members to predict demand, optimize pricing, and communicate with customers automatically However, AI’s growing potential does not change the foundation of a strong marketing strategy. Brands still need to meet customers wherever they are, a...
2025 has been a year of reckoning for HR, marked by burnout, rapid tech acceleration, and growing pressure to rethink the employee experience as we head into 2026 Debbie Lawrence, chief people officer at managed IT services provider Integris, does not believe the employee experience has shifted completely yet....
SMB marketers may soon ditch tools such as Mailchimp, Outreach, and HubSpot for an all-in-one AI-powered CRM designed to help small teams create, send, and manage personalized campaigns without the cost or complexity of bloated software stacks Sales and marketing engagement platform Nimble raised the bar with new email marketing enhancements aimed ...
Intuit's new all-in-one platform introduces significant features to help businesses and accounting firms enhance AI-powered financial management in the new year In announcing the new product at this fall's Intuit Connect, Intuit CEO Sasan Goodarzi unveiled transformative innovations, noting that they represent the most significant technology disru...
Security gaps, data silos, and runaway cloud sprawl are exposing the limits of legacy CRM systems and increasingly straining sales teams that rely on fragmented, patchwork software stacks to run modern go-to-market operations Jason Eubanks, co-founder and CEO of Aurasell, believes the CRM category is primed for a reset toward AI-native, fully integ...
Online shopping is turning into a battle between consumers and AI bots, and the digital challengers are winning This holiday season, “Grinch bots” — AI-driven scripts designed to manipulate online retail systems — are stealing far more than holiday cheer. Unlike past years, however, the problem is no longer confined to peak shopping periods...
Walmart and OpenAI's October partnership could be the most significant shift in e-commerce since the “Buy Now” button By integrating ChatGPT, Walmart is collapsing the shopping funnel. No search bar. No cart page. Just conversations that lead directly to checkout. This new approach could rapidly redefine how every brand approaches customer disc...
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