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New Recipe for Marketing Success: Blend Digital and CX, Mix Well With AI

Brands are moving to meet that same refit of customer experience to attract both digital and physical foot traffic. Organizations see a future of constant change and continued challenges. Chief among them are significant staffing issues amid the "Great Resignation" and the widespread disruption in the global supply chain, according to Celia Fleischaker, chief marketing officer at Verint. Those issues seemingly have no resolution in sight...

OPINION

4 Industries on the Brink of Technological Disruption

So, do we replace directors, writers, actors, extras, camera people, and all the rest of the movie staff with a few programmers and advanced artificial intelligence? The result is still a movie -- and services like Netflix and Amazon have a never-ending appetite for content today. It seems to me like video game studios might well displace movie studios before this trend is over...

Why Web-Based Businesses Should Automate Their Content Security Policy

A website's traffic is similar in that it welcomes an unending stream of new users. Additionally, changes and improvements are always made, and it needs to offer IT and development staff a pathway for easily rectifying potentially dangerous actions that must be addressed. In essence, like an airline, web-based businesses know they must keep their passengers safe, their engines running, and avoid a series of errors that could lead to delays, unhappy customers, or worse...

OSS NEWS

Open-Source Technologies, Issues on Display at Linux Foundation Summit

Movement between jobs is picking up. The majority of open-source professionals (63 percent) reported their employment did not change in the past year. While one-in-three reported they either left or changed jobs, putting additional pressure on employers trying to hold onto staff with necessary skills...

EXCLUSIVE INTERVIEW

Data Observability’s Big Challenge: Build Trust at Scale

Kirwan was one of Uber's first data scientists and the first metadata product manager. Gryaznov was a staff-level engineer who managed Uber's Vertica data warehouse and developed several internal data engineering tools and frameworks They realized the tools their teams were bu...

INSIGHTS

Have We Forgotten How To Sell?

On the flip side, I'm also buying things like installation of the car charging station and a few home improvements that are either needed or highly desired. Things electrical have been handled with relative efficiency. They don't return calls or answer email very well, despite having an office and staff, but at least they show up and do the work...

Sports Betting Platforms Gambling With Substandard CX

One of the biggest challenges is volume projection and staffing due to the sector's rapid growth and lack of historical data, according to Chris Crowley, chief commercial officer for CX provider Alorica. A significant and continuous increase in users is coming from existing states, as well as new states legalizing sports betting apps...

Linux Security Study Reveals When, How You Patch Matters

The goal of the study was to understand how organizations are managing security and stability in the Linux suite of products. Sponsored by TuxCare, the Ponemon Institute in March surveyed 564 IT staffers and security practitioners in 16 different industries in the United States...

EXCLUSIVE INTERVIEW

Gamifying EdTech Launches Learning to Loftier Levels

Few institutions prepared their staff with sufficient training or knowledge to use new technologies effectively. Some were reluctant to even embrace it in the first place. As such, a key challenge of EdTech today is the lack of proper training for educators, Kairinos observed ...

Wing Picks DFW for First Commercial Drone Deliveries in Major US Metro Area

He pointed out that drone delivery can have benefits to logistics companies, too. "It may be cheaper than having a person do it, and when you're short-staffed, as the delivery services are, it's a way to get something done that otherwise they couldn't get done," he explained "...

US Braces for Cyberwarfare Amid Fears of Russian Assault

In the wake of what has happened, the U.S. is looking at bolstering cyber defenses and recovery of data and systems processes, according to Kiersten E. Todt, chief of staff at CISA. That is a work in progress spurred on by the White House call to action "We are looking at resi...

Cyber Asset Management Overwhelming IT Security Teams

Given too many assets to manage, security teams are fatigued and understaffed. They have an unprecedented number of assets to inventory, manage, and secure across a cloud-based organization Researchers found that, on average, modern security teams are responsible for more than...

War in Ukraine Takes Toll on European Software Development Market

The technology ecosystem in Ukraine was preparing for a force majeure, with employee relocations to the western part of the country. That plan anticipated moving key staff abroad or expanding capacities in offices in other countries, according to Kaukenas The "force majeure" (...

Advanced Voice Response Tech Leading to Improved CX

Contact centers have been challenged the past year, most notably from labor shortages that have forced the industry into changing how it operates, how it staffs, and how it improves customer satisfaction and experience In response, many in the industry are turning to different...

BreachQuest Dissects, Publishes Pro-Russia Ransomware Group’s Internal Chat Logs

One such service is a Russia-based website which allows Conti's HR department to access the resume database for potential qualified candidates. An analyzed chat between Conti staffers involves a significant price change by the website that is discounted to Conti Interviewing a...

Big Tech Firms Move To Squash Deceptive Info on Ukraine Crisis

Meta, Facebook's parent company, has announced a new special operations center staffed by experts, including native Russian and Ukrainian speakers, to monitor the social network 24/7 to respond to issues in real time The company also added features in Ukraine and Russia to hel...

Russia-Linked Cyclops Blink Malware Identified as Potential Cyberwarfare Weapon

Identify and protect key staff who may be impacted by disruption associated with a widening of conflict in the Ukrainian area Secure externals security resources (more humans) when your workflows increase exponentially....

49ers Blitzed by Ransomware

"This is known as a 'double-extortion' scheme, where the files are not only encrypted but also stolen," added Gustavo Palazolo, a staff threat research engineer at Netskope, a cloud security provider in Santa Clara, Calif "Usually, this negotiation is done through a private we...

Bad Code, Licenses, Software Milestones Showcase Linux Wins and Losses

"You need to up-skill existing staff and hire under-qualified but promising individuals, then provide them with the training to fill the knowledge gaps in your organization, he said." ...

Average Tech Salary Breaks Six Figures, Some Workers Still Feel Underpaid

The hot recruiting market could be contributing to workers feeling underpaid, maintained Brittany Nisenzon, metro markets manager with Robert Half, a global staffing company "There's a lot more active recruiting being done," she told TechNewsWorld. "When someone is getting off...

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