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The initial investment might seem daunting for businesses considering using AI. They must evaluate whether it's worth the cost and excitement. However, practical guidelines are available for those looking to start exploring Generative AI, which can aid in making the right decision.
Find out why CCI Kenya Managing Director Rishi Jatania believes the future for customer service is a fine balance between automation and skilled contact center agents.
Cybersecurity and digital forensics are instrumental in creating effective defense, analysis and investigation of cybercrime. While both focus on the protection of digital assets, they come at it from two different angles. Digital forensics deals with the aftermath of the incident in an investigator...
Marketing professionals play a big role in helping businesses succeed by building brand loyalty. Recent studies have shown that over the last 19 years the average human attention span has fallen from 12 seconds to eight seconds. Sure, four seconds less doesn't sound like much, but for marketers, thi...
Utility bills can get astronomical in the summer and winter. You can reduce those costs and your carbon footprint by signing up for Arcadia Power. Accessible to anyone who pays an electric bill, this service monitors the energy market for you, giving customized clean solution recommendations that'll...
As the way we work changes, the degree of literacy required for some occupations is already shifting. It's anticipated that in the next five years 90 percent of the workforce will require at least basic computer skills, such as using email or company software. In the next 2-3 years, over 50 percent ...
Big data -- a term used with increasing frequency -- refers to the rafts of data that businesses collect on a day-to-day basis, both advertently and inadvertently. The number of avenues that data can be gathered from is always growing and becoming easier to access. By 2025, more than 150 trillion gi...
E-commerce businesses can either operate purely online, or they may also have material shopfronts. There are many benefits to running an e-commerce business, whether you operate purely online or not. Online transactions allow you to expand your reach and service more customers. However, there are ch...
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