Almost every major tech company is experiencing a round of layoffs, even though most are making good profits. Many people have never seen vast layoffs like this, so the honest question is, why is this happening...
To give back to computer science education in a small way, I'd like to share my observations about determining the quality of instructional resources. Hopefully, those of you treading a similar path will learn the easy way what I learned the hard way
The ongoing tech real estate boom shows vendors planting their flags in smaller cities where home prices are more affordable, and commuting is less a gladiatorial sport. Studies suggest that much of the higher salaries people command in big cities gets eaten up in housing costs, so moving to smaller...
Sales managers and their managers have had to make peace with the reality that they might not be able to get reps to use technology. But methodology alone or with technology is a more-or-less lost cause. Fortunately, the technology has improved consistently over the last two decades. Even more fortu...
This is not good. A new report commissioned by Replicant tells a story of customers frustrated when service fails or is way too slow. That's not new -- and Replicant is not the only vendor to ring the alarm. For many years Oracle has reminded vendors that one bad service encounter is enough to make ...
Dreamforce happens this week, emanating from San Francisco and reaching out to the world via the global cloud computing network Salesforce helped to create. With that, this may be the last time to say with all sincerity that Salesforce is a CRM company. Truth be told, the transition has been ongoing...
Various CRM vendors have been issuing interesting survey results from the pandemic that purport to show the "new normal" in full flower. Salesforce did so recently, and now Oracle is getting into the act. While the data generated from these and many other surveys is interesting, and drives much disc...
I've been writing about the importance of platform as a tool and as a strategy for a while -- and not only with regard to Salesforce. I'd say most CRM vendors have a platform story; others like Oracle and Zoho come up as examples all the time. The difference with Salesforce is that it's looking bey...
Newsletters have become popular over the last few years; and especially over the past year during you-know-what when in-person meetings were taboo. Many companies are trying to figure out how to best leverage them, and new software platforms make it increasingly easy to produce one or more. What int...
Certainly, the pandemic has caused some upheavals in American business -- and it's true that the record of progress in economics is littered with creative destruction. But the absolutist prognostications about the future of digital commerce taking over the world made me think "here we go again." Tre...
As we slowly climb out of the Covid anis horribilis, advocates of the new normal (whatever that is) may wish to temper their prognostications about working from home or working from anywhere. While those are good ideas, and the new crop of CRM apps that support such hybrid work lives are genuinely c...
There is budding optimism about the future. COVID-19 cases and deaths are in decline, financial indicators are decent and trending up, and forecasters are predicting a booming economy. This involves a lot of buying and selling at both the business-to-business and business-to-consumer ends of the spe...
Both marketing and loyalty had delayed starts in the CRM world, and both exhibited traits of confusion among those charged with their rollouts; strongly evidenced by a lack of specificity in the early applications that carried their badges. Loyalty is back in the spotlight now; as multiple vendors h...
The idea that CRM products should be priced according to the utility they deliver sounds good, but it raises a lot of questions too. With value pricing, you might expect the cost of CRM to rise and fall as a business gets more or less use and value from its investment, but who gets to determine the ...
Three announcements at Dreamforce tell a credible story of the future in which algorithmically driven assistance drives business -- and much more. We've long known that we can't manage what we can't measure, and measurement requires data to deliver real information. These announcements provide an in...
Very - I look forward to the widespread adoption of AI search.
Moderately - AI search is promising, and I'm cautiously optimistic.
Unsure, but I am keeping an open mind.
Not at All - I do not trust AI-powered search results.
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Courts, Regulators Pose Threat To Apple Services Revenue in 2024
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OpenAI’s Sora, ElevenLabs, and the End of Video Media as We Know It
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Qualcomm Chip Closing Performance Gap With Apple M3 in Leaked Benchmarks
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Lunar Lobster Is Dead: How To Upgrade to Ubuntu 23.10 Mantic Minotaur
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Report Finds White Hats on Offensive Against Black Hat Hackers
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The Realities of Switching to a Passwordless Computing Future
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AI Will Have a Transformative Impact on Software Development in 2024
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The High Stakes of Tech Marketing and the ‘Green Lantern’ Conundrum
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More Linux Malware Means More Linux Monitoring
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Next-Generation Wi-Fi 7 Standard Expected To Be Finalized in Early 2024
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Mobile Security Firms Fortify Defenses as App Attacks Accelerate
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10 Products From CES 2024 That Set the Innovation Bar
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SevaCare Blood Pressure Monitor Offers Affordable Home Health Assurance
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Majority of Consumers Feel Safe With DIY Home Security: Parks Study
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How To Speed Up a Suddenly Slow Android Phone
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Paranoia in the Home: 1 in 3 Americans Worried About Their Smart Gadgets Being Hacked
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Nvidia vs. Apple: The Difference Between Strategic and Tactical Leadership
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Rob Enderle’s Tech Forecast for 2024
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Mozilla Recommends ‘Swiping Left’ on AI Romance Apps
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LinDoz Returns With Advanced AI To Revamp the MakuluLinux Lineup
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Are Deepfakes Overblown?
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The Orbi RBE973 Wi-Fi Router Really Is That Good
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AI-Powered Software Offers Breakthrough for Treating Dyslexia
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Affiliate Marketing Contributing to Substandard Search Results: Study
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Disorganization, Not Cost, Fuels the IT E-Waste Crisis
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AT&T, TransUnion Launch Initiative To Combat Business Call Spoofing
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Tech Coalition Launches Initiative To Crackdown on Nomadic Child Predators
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Amazon’s Competitor to Musk’s Starlink Takes Critical Step Toward Deployment
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Standout Tech Products of 2023
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Quishing Alert: Experts Advise Caution Before Scanning QR Codes
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Apple Vision Pro Impressions: One Week Later
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Electronic Frontier Foundation Calls for FTC Action on Poisoned Set-Top Boxes
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Honda Introduces First Hydrogen-Powered Consumer Vehicle in America
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Vision Pro Revives One-and-Done App Purchases
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Apple’s Vision Pro: The Slow Birth of Spatial Computing
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‘Women Don’t Play’ Confronts Gender Disparity in the Tech Industry
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