Microsoft's announcement of its two new metaverse apps comes on the heels of Facebook announcing a name change to Meta, a sign that it sees building out the metaverse as the key to its future success. "It's a hot topic, so Microsoft jumped on the attention that Meta-the-company has been getting," observed Bob O'Donnell, founder and chief analyst with Technalysis Research...
A new Forrester survey commissioned by Capgemini, Salesforce, and MuleSoft reveals companies face the same recurring customer experience (CX) struggles. They lack an integrated single source of truth for customer data and are strapped with subpar personalization capabilities
When a complex need arises, customers expect to be connected to a well-prepared agent who can quickly resolve the situation. That fix must be applied in a way that leaves both the customer and agent feeling great about the outcome. Fortunately, the technologies now exist that allow contact centers t...
At the Qualcomm Smart Cities Accelerate 2021 event last week they talked about the advantages that those living in a smart city would enjoy. Smart cities are coming, though I agree with Qualcomm that most will likely be done poorly and need to be redone due to the lack of city and state expertise in...
Despite becoming increasingly viable, many people don't understand what quantum computing is, and how it differs from classical or binary computing. We spoke with experts in the field of quantum computing to help explain; and get their assessment of how this emerging technology could eventually chan...
Adobe on Aug. 19 announced it has entered into a definitive agreement to acquire cloud-based video collaboration platform Frame.io. The acquisition joins Adobe Creative Cloud's video capabilities with Frame.io's cloud-first workflow functionality to create an end-to-end video collaboration platform
Policymakers should be fostering the use of artificial intelligence in making workforce decisions, not inhibiting it, according to the Center for Data Innovation. In a report released Monday, the global think tank called on governments to encourage AI adoption and establish guardrails to limit harms...
Even as operations as diverse as factories and hospitals are moving at least portions of their daily computational processes out of the centralized cloud and into various edges, edge computing for many people remains a mysterious concept. To provide some clarity and insight, we spoke with several ex...
E-commerce and m-commerce are transforming the economic landscape. Both markets were steadily growing before the pandemic. But since then, consumers have been fueling both types of commerce with a frenzy. We thought this would be an appropriate time to speak with Logiq CEO Tom Furukawa about opportu...
Tapping into natural language understanding technology as part of an overall approach to managing customer relations improves the experience that businesses provide to their customers. Brands already implement a variety of solutions to gain data and insights from customer interactions. Still, many c...
Google's new service aimed at beefing up the search capabilities of retailers' websites may make those sellers more competitive with Amazon. Google Cloud Retail Search hopes to address the staggering problem of "search abandonment," which costs retailers more than $300 billion a year in the U.S. alo...
It's been a sweltering summer for those of us on the West Coast of the United States, and keeping power bills down when running air conditioning 24/7 is a challenge. This week, let's highlight technologies you can use to personally respond to the heat problem and deal with a world that is becoming ...
The U.S. technology industry is guardedly supporting a massive legislative package designed to address a range of issues affecting the sector, including a federal commitment to add billions of dollars to government technology research and development programs. Sen. Todd Young, R-Ind., characterized...
Effective metrics provide a point of comparison for the business and become behavior-changing in how decisions are made, according to Aurimas Adomavicius, president of Devbridge, a global digital products consultancy. TechNewsWorld spoke with Adomavicius to pursue the concept of how software develop...
Artificial intelligence may well be the Holy Grail solution for more effective shopping optimization for merchants. The list is almost endless when you tally the potential uses. AI can be anywhere, from classification issues like recommendations to search and merchandising personalization. It also a...
Yes - I'm more likely to buy with flexible payment options.
Sometimes - It depends on the item and terms.
Rarely - I typically prefer paying upfront to avoid debt.
Not at All - My purchase decisions are based on need and budget.
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How Low-Code/No-Code Platforms Can Help Manufacturers Embrace IoT
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What Drives Consumers Crazy About Streaming Video
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Qualcomm Embraces the Goldilocks Approach to Mobile Gaming
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The Realities of Switching to a Passwordless Computing Future
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More Linux Malware Means More Linux Monitoring
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New Commercial Operating Models Needed To Advance Life Sciences Tech
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Generative AI Riding Crest of Gartner Hype Wave
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Oracle Reinvents How Generative AI Makes CRM Work Better
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Is Generative AI the Next Big CX Thing Despite Its Risks?
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The Future of Handheld Gaming Could Dominate This Holiday Season
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Cyber Insurance Costs Rising, Coverages Shrinking: Report
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Disorganization, Not Cost, Fuels the IT E-Waste Crisis
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MBA Grads With Startup Ambitions Attracted to Health Care, AI
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Winees L1 2K Solar Security Camera Has Good Performance, Flawed App
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Leverage the Power of Data To Monitor Home Energy Efficiency
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Unresolved Conflicts Slow eSIM Upgrade Path to Better IoT Security
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Forrester Recommends Enterprises Avoid AI Hype and Zombie Projects
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HP Addresses Rising Security Threats Before an AI-Driven Wave of Pain
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A Comprehensive App Development Strategy for Business Success
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When Betting on Linux Security, Look at the Big Picture
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Growing Number of ID Theft Victims Mulling Suicide, ITRC Reports
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Rhino Linux Unleashes First Rolling Release Ubuntu Stable Edition
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Redefining Health Care: Integrating Tech for a Consumer-Centric Focus
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Google Invites Public To Test Drive Its AI Chatbot Bard
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Google Green Report: Sustainability Wins, Water Goals Remain Elusive
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Why Samsung Needs Apple To Validate Foldable Smartphones
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Musk Rolls Dice With Drastic Rebranding of Twitter
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DARPA Moves Forward With Project To Revolutionize Satellite Communication
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Modern EdTech Goes Beyond Coding to Career Preparedness
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One More Thing…Apple Unveils Vision Pro Mixed-Reality Headset at WWDC23
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With the Advent of AI, It’s Time To Rethink Human Resources
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The Problem With Suing Gen AI Companies for Copyright Infringement
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Study Finds EV Battery Replacement Rare, Most Covered by Warranty
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Apple Vision Pro and Why the Goovis G3 Max May Be Better
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Apple Vision Pro: Gateway to a New Computing Future
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‘Women Don’t Play’ Confronts Gender Disparity in the Tech Industry
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