CRMification is the process by which the culture absorbs CRM technology, processes and techniques to achieve some kind of new utility for getting things done better, faster and cheaper. Today we should add safer too. Another way to state it is that CRM is a disruptive innovation in the culture. The next normal will have something to do with CR...
Salesforce has announced a new version of Work.com designed to help businesses and communities function safely during the COVID-19 pandemic. "Work.com is a completely new initiative using an existing domain name that we previously owned," said Salesforce spokesperson Joel Steinfeld. "Our focus is on...
Apriva has announced partnerships with AveriGo and Vagabond to offer innovative mobile shopping and payment solutions. Apriva offers an adaptive platform for secure mobile communications and omnichannel payments. Both its new partners are in the vending and F&B service industries. AveriGo offers...
Microsoft announced a number of artificial intelligence, mixed reality and customer insights tools for Microsoft Dynamics 365 at its Microsoft Business Forward event in Paris. There is "a lot of hype around AI and MR, but these are real applications delivering value to customers today" noted Rebecc...
I've recently been writing a lot about platforms -- not about any one in particular, but about the importance of platform to the future of what we all do in CRM and beyond. Platform provides a level of abstraction between machines and humans, who must get useful work out of them. Inventing the pla...
For the last 20 years, CRM has occupied a preeminent niche in enterprise software. It has been the hip, up-and-coming solution in the front office, brimming with innovation and new approaches to some difficult problems that go back a long way. CRM applied basic database technology to a business' cha...
SAP has unveiled a new attempt to consolidate a group of about a dozen front office apps into a fully integrated CRM suite -- next year. How do you say "lipstick on a pig" in a non-derogatory way? Look, CRM is over 20 years old now. In the early days, the vendors scrambled to integrate their apps in...
There was a lot in customer relationship management to like in 2017. The industry racked up north of $35 billion and the cloud reigned supreme. However, future growth presents a challenge. We're going to need to look beyond selling generic seats to grow the CRM market from here. It's a whole new bal...
As an industry, CRM continues to grow and shower benefits on its users. It's hard to imagine that some businesses still don't use some form of CRM, but recent data suggests there are still businesses buying their first CRM solutions or changing vendors. It's a compilation of data from all over, with...
In a bid to augment its cloud services business with more flexibility on pricing and customization, Microsoft on Wednesday announced the launch of Microsoft Dynamics 365 and Microsoft AppSource, which will integrate its ERP and CRM solutions. The combined cloud offerings, which will become available...
The advent of a brave new world of connected products and services in the Internet of Things is forcing organizations of all sizes across nearly every industry to reconsider how they will interact with their customers in the future. As a consequence, a growing number of companies are thinking about ...
Microsoft on Monday made its Dynamics CRM Spring 2016 Wave generally available to customers. The application focuses heavily on machine learning and the Internet of Things. It offers field service and project service automation capabilities, as well as four preconfigured Web portal solutions for cus...
Apple and SAP last week announced an agreement to create applications for the iPhone and iPad using SAP's HANA data management platform as well as an iOS software development kit and training academy for outside developers and customers. The move marks Apple's latest attempt to break through to the ...
Zuora, the company that made its bones in subscription billing and payments, held its annual Subscribed user meeting last week and staked out some new turf. It always has been focused on the back office, but its latest messaging included elements of the front office. Perhaps it's no surprise given C...
Microsoft last week revealed some new details about Dynamics CRM 2016, emphasizing functionality designed to empower customer service agents. It will be released in both cloud and on-premises versions in Q4, said Bill Patterson, general manager of Microsoft Dynamics. It will be available as a standa...
I prefer to buy from my country or countries that mostly align with my principles.
I consider the country of origin, but price and quality are more important.
The country of origin has no influence on my buying habits.
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Microsoft’s Phone Link App Might Disappoint iPhone Users
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Sonos Bets on Spatial Audio as a Key Brand Differentiator
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Mac Mini, MacBook Pro Refreshed With Latest Apple Silicon
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Personal Data Harvesting and How To Reduce Your Digital Footprint
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Waging War on the Sextortion Epidemic
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Proposed US Law Seeks To Silence TikTok’s Data Flow to China
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Business Conditions Prime for More Open-Source Contributors
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Salesforce Brings Generative AI to CRM and Its Name Is Einstein GPT
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2023: Year of the Software Developer
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EdTech Developer’s Study Game Approach Aces Med School Testing Curve
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US Marshals Service Breached by Ransomware Attack
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Lenovo Builds a Workstation James Bond Would Love
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Health Features Could Be in AirPods’ Future
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How To Add a Stunning View to a Home, Office, or Apartment – Anywhere
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Tips To Help Mask Your Identity Online
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Unresolved Conflicts Slow eSIM Upgrade Path to Better IoT Security
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Forrester Urges All Businesses To Prepare For Nation-State Cyberattacks
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Cyber Forecast for 2023 and Beyond: Hang on for a Bumpy Digital Ride
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Big Banks and Big Tech Set To Square Off Over Digital Wallets
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How Puppy Linux Saved the Day
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Mozilla Releases Gift Guide With Privacy in Mind
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AnkerWork SR500 Speakerphone: Near Nirvana for PC Use, Phones Heck No
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Report Calls for Crackdown on Advertising by Digital Pill Mills
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Microsoft Bumps Up Limits on Bing AI Chat Turns
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AMD vs. Intel: Suddenly the Desktop PC Is in Play
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Intel Unison Is Still a Work in Progress
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Social Media Account Hijacking Jumps 1,000% in Last 12 Months: Report
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DARPA Moves Forward With Project To Revolutionize Satellite Communication
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The Metaverse in 2023: Doomed or Just Growing Pains?
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Color, Android Apps Change the Game for E-Paper Tablets
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How Generative AI Will Change News, Books, TV, Movies and Education
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Meta Lowers Legal Hammer on Law Enforcement Data Scraper
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Mercedes, Nvidia, and Google Are Creating Genuinely Smart Cars With AI
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Tech Industry Trends and Predictions for 2023
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HP Unveils New Hybrid Gear for Remote Workforce Productivity
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Female Army Veteran Uses Tech To Help Create a Better Future
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