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Electric-car battery maker A123 Systems earlier this week filed a lawsuit against Apple in a Massachusetts Superior Court in Middlesex County. A123 also sought a temporary restraining order and preliminary injunction to stop its former employee, Mujeeb Ijaz, from violating his non-disclosure and non-compete agreement Ijaz had moved to Apple to app...
Customer satisfaction with retail has dropped for the first time in four years, according to the American Customer Satisfaction Index -- except in the subcategory of e-commerce. All of the brick-and-mortar retail categories registered weak or flat customer satisfaction for the fourth quarter of 2014, while online retail posted a year-over-year gai...
For companies such as Cisco, the Internet of Things represents a wealth of untapped riches. The company, which recently reported a 7 percent year-over-year jump in revenue for the quarter ending in January, attributed some of its growth to the Internet of Things -- or as the CEO John Chambers referred to it, the Internet of Everything. He recently said that the Internet of Everything will propel Cisco into becoming a leading IT solutions provider...
A year or so after it acquired Parature, Microsoft last month unveiled the Spring '15 release of Parature from Microsoft. The new application, the first major release since the acquisition, adds to Parature's self-service and knowledge management functionality "We have been busy with the integration process," Duke Chung, director of Parature from M...
On Sunday evening, as a record 114.4 million people watched Katy Perry, Lenny Kravitz, and Missy Elliott rock out during the Super Bowl's halftime show, another show was underway, as well For the first time, Google's YouTube hosted its own version of halftime on Super Bowl Sunday during roughly the same time slot....
Users of Verizon Wireless' network and products will find it will be easier to opt out of the carrier's tracking activities. Verizon Wireless, similar to other carriers such as AT&T, has been using a "supercookie" identifier to follow smartphone users' mobile Web activity. This data is then packaged and sold to marketers Verizon has given consumers...
Credit card users may be dismayed by findings MIT Researchers reported last week in the journal Science: Just a few pieces of vague non-identifying information, namely the dates and locations of four purchases, were enough to identify 90 percent of people in a data set of 1.1 million credit card users over a three-month transaction period When the ...
The Federal Communications Commission on Tuesday issued a warning that intentional blockage of personal WiFi hotspots was illegal and would be subject to enforcement. The FCC has noticed a "disturbing trend" among hotels and other commercial establishments of blocking consumers' personal WiFi hotspots on their premises, its advisory notes.
Engage.cx just closed its first investment round -- US$2.9 million in Series A financing. The round of participating investors is noteworthy, but for the CRM industry the real intrigue lays in Engage.cx's premise -- or rather, promise: how to present a unified cohesive customer service operation, no matter which channel is used.
Apple is expected this week to report that last year's iPhone sales in China exceeded those in the United States, according to the Financial Times. Thirty-six percent of iPhone shipments in the most recent quarter went to China, while just 24 percent went to the U.S., according to UBS statistics, also reported by the FT. ...
Crash Override made its official debut last week, promising a new way to support people who become the targets of online bullying and harassment. Cofounder Zoe Quinn, a video game developer, is one of the better-known people who have been on the receiving end of such abuse....
Amazon Studios on Monday announced it would begin to produce and acquire original movies for release in theaters. Amazon Prime customers will be on an early distribution list, with the movies becoming available to them four to eight weeks after their theatrical debuts. The goal is to create around 12 movies a year. Amazon will focus on up-and-comi...
Etsy is working on an initial public offering that could debut this quarter, Bloomberg reported Tuesday, citing unnamed sources familiar with its plans The e-commerce dealer in handmade crafts, vintage items and other unique offerings hopes to raise US$300 million. ...
The Consumer Financial Protection Bureau on Tuesday introduced Owning a Home, a set of online tools designed to make it easier for consumers to comparison shop for the best deal in mortgage financing With one tool, users can plug in a credit score and ZIP code to get a sense of the current interest rates being offered in a particular area....
The practice of repeatedly serving up ads for products consumers previously viewed or asked about -- called "retargeting" -- not only works, but works so well that its use is spreading beyond simple marketing. So says a recent survey of marketers conducted by Adroll, which provides this type of ad technology. The company released the results this week...
The Monday after the Thanksgiving Day holiday weekend, aka "Cyber Monday," lived up to its name and more this year. Despite a ho-hum level of sales volume over the past four days, online sales on Monday were up 8.7 percent over the same period in 2013 by late afternoon, according to the IBM Digital Analytics Benchmark....
It was the best of times and the worst of times for retailers over the 4-day long Thanksgiving Day-Black Friday weekend. If you were an online retailer, it was the best of times. If you were strictly a brick-and-mortar store, it was perhaps not quite the worst, but certainly worse than expected.
Some US$13.1 billion in sales are anticipated this Thanksgiving weekend across all manner of channels, from mammoth shopping centers to online retailers to local shops and pop-up stores. Consumers are eager to score the best bargains, of course, while retailers want nothing more than to attract shoppers to their venues and keep them there for as ...
Salesforce.com on Monday launched App Hub, an upgrade to its Desk.com customer service platform. App Hub features more than 50 apps for a wide range of functions including e-commerce, email marketing, telephony and text messaging. Partner apps available with Desk.com include Harvest, JIRA, MailChimp, Olark, Shopify, Twilio, Five9, NewVoiceMedia, O...
Amazon plans to introduce a new ad-supported streaming video service early next year, according to a report last week in the New York Post, which cited unnamed sources. The new service will be separate from Amazon's Prime membership offering, which already includes a video-streaming component. This rumor has been floated before; news outlets earli...
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