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SugarCRM, a provider of open source CRM, has added multichannel marketing and business analytics functionality to its Sugar Open Source, Sugar Professional and Sugar Enterprise product lines ...
Adobe Systems is moving to have its Portable Document Format (PDF) Version 1.7 specification certified by the International Organization for Standardization (ISO) global standards-setting body ...
Autonomy has introduced a new contact center application, the Intelligent Contact Center, which provides a range of higher-end capabilities, including the ability to detect anger or emotion in a call, multichannel analysis at the point of interaction and real-time agent support ...
IBM has donated code to Eclipse's Higgins Trust Framework Project that it could potentially develop into a tool that allow users to hide or make anonymous their personal information as they conduct business on the Web ...
In almost every industry, new entrants are constantly facing an uphill climb to take market share away from established players. Companies entering the Software-as-a-Service (SaaS) space can count on having additional challenges, according to a new report by Tier1 Research ...
20th Century Fox has served YouTube and another video-sharing site, LiveDigital, with subpoenas to hand over information about the user who uploaded episodes of the hit TV series "24" before they aired this month. The user also uploaded recent episodes of "The Simpsons." ...
Amdocs has overhauled the functionality in its flagship CRM-billing suite with the release of Amdocs 7 on Tuesday ...
2006 was a quiet year for buyers and sellers of enterprise applications as Part 1 of this series explains. There were no startling leaps of new functionality; no dramatic bids for competing vendors; and no large plunge in revenues thus prompting vendors to give way at the negotiating table ...
During the last quarter of 2006, Cingular Wireless' profits jumped fourfold and Sun Microsystems registered a profit for the first time in more than a year; however, Seagate Technology's (NYSE: STX) earnings dropped by about 50 percent ...
A year and a half after its first foray into the on-demand space, Kana has introduced the third leg of its Software-as-a-Service (SaaS) CRM suite -- a self-service application. This release is available as a stand-alone product or as part of an integrated suite of previously released SaaS applications that have been based on Kana's on-premise product portfolio, including Kana Response and Kana Response Live in 2005...
Two main representatives of the Linux community -- Open Source Development Labs (OSDL) and Free Standards Group (FSG) -- have merged to form the Linux Foundation. The group is supported by several major firms, including Fujitsu, Hewlett-Packard, Hitachi, IBM, Intel, NEC, Novell and Oracle, which serve as founding platinum members ...
AT&T is offering customers that subscribe to both its wireless and fixed-wire services free calling between the two ...
AT&T is offering customers that subscribe to both its wireless and fixed-wire services free calling between the two ...
AT&T is offering customers that subscribe to both its wireless and fixed-wire services free calling between the two ...
Oracle on Tuesday upgraded its self-service offering with the release of Siebel Communications Billing Manager 5.1.1 and Siebel Communications Billing Analytics 5.1.1 -- applications built on Siebel's acquisition of eDocs in 2005 ...
In a nutshell, here's a look back at the CRM industry's last few years: ...
The good news, according to a new recording industry report, is that record labels around the world registered US$2 billion in digital sales last year -- either through music online or mobile phones -- nearly doubling the market in the previous year ...
SAP has introduced the next version of its mid marketing application, All-in-One. In this version, mySAP ERP 2005 has been used as the platform allowing for better implementation and integration of the CRM and SOA tools, Doug Merritt, executive vice president and general manager for suite optimization, told CRM Buyer ...
A Northern California man was badly burned when his cell phone spontaneously combusted ...
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