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Excellent online customer service may be worth US$17.3billion in 2010, according to a new Ovum survey commissioned by StellaService. ...
Twitter has announced it will be rolling out @anywhere, a new platform that will allow certain partner Web sites -- including Amazon, Bing, Citysearch, Digg and eBay -- to link to Twitter. ...
Business process management vendor Pegasystems will be acquiring CRM company Chordiant for US$161.5 million, or $5 per share. Subject to customary conditions, the deal is expected to close in Q2 2010. ...
It now appears almost certain that Google and the Chinese government will not reach an accord over Internet censorship policies and that Google will begin pulling out of the country in the near future. ...
Google has introduced a mobile version of itsProduct Search tool that lets users check on a product's availability in local participating stores. ...
Google's proposed US$750 million acquisition of the mobile ad network AdMob may be subjected to a protracted period of regulatory scrutiny. ...
Newegg, a well-established online Web site that sells electronic products, apparently had counterfeit -- or perhaps demo products -- make their way into its inventory that were then sold to customers. The site reportedly shipped several fake Intel Core i7 processors to customers ...
Microsoft CEO Steve Ballmer extolled the benefits of cloud computing and spoke about the software giant's increasing commitment to it in a speech at the University of Washington on Thursday. ...
RealNetworks has ended its legal battle with Hollywood over its RealDVD software. ...
Software AG has developed a vertical social networking and collaboration platform for the BPM industry. ...
The U.S. appears to be embarking on a new strategy for dealing with the restrictions China places on Internet companies, fueled in large part by Google's recent dustup with the Chinese government over its censorship demands. ...
There's a common thread running throughout Google's latest legal worries: antitrust accusations, most notably several complaints filed with the European Commission. ...
The European Union has requested that Google make some changes to its Street View service. It wants Google to delete the images that it captures after six months, according to a letter sent to Google from the head of the EU Article 29 Data Protection Group, which is comprised of data protection officials from EU countries. ...
Microsoft has brought a major botnet to its knees using a combined technical and legal strategy that it expects to deploy again. ...
The European Commission has notified Google that it received complaints from three companies about its search ranking practices. The companies are a UK price comparison site, Foundem, a French legal search engine, ejustice.fr, and Microsoft's Ciao! from Bing. ...
Microsoft and Amazon have entered into a patent cross-licensing deal that covers, among other things, Amazon's Kindle and its use of Linux-based servers. The agreement calls for Amazon to pay Microsoft an undisclosed amount of money ...
Whatever hopes Harriton High School might have had that the furor sparked by a student's privacy lawsuit would die down have surely been dashed. The school's concerns have now moved beyond the realm of unfavorable publicity to the possibility of criminal charges ...
Salesforce.com has rolled out a private beta program for Salesforce Chatter, a real-time enterprise collaboration application and platform. Positioned by Salesforce.com as an alternative to such collaborative software applications as SharePoint and Lotus Notes, Chatter is an internal social networking application for businesses. It enables employees to stay connected to designated people, documents and applications.
The latest blast of indignation against Google's much maligned social networking tool, Buzz, has arrived in the form of a lawsuit filed on behalf of Eva Hibnick, a Florida resident, in a San Jose federal court. The complaint alleges privacy violations and seeks class action status. ...
Microsoft has forged deals with LinkedIn, MySpace and Facebook to connect their networks through its popular email and personal information manager, Outlook ...
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