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Results 1-20 of 207 for Paul Korzeniowski.

Social CRM: What’s Working, What Ain’t

A computer company's research team puts their latest video up on Facebook rather than presenting it during a technical conference. A video game developer turns to Twitter to first break the news of a new release to the masses. A salesperson stays in touch with all professional relationships -- colleagues, mentors, proteges, former bosses, even friendly rivals -- through LinkedIn...

The Laptop Buyer’s Burden: HDD or SSD?

They are the next ballyhooed storage technology: Solid state drives (SSDs) are faster and more energy efficient than their popular siblings, hard disk drives (HDDs). Consequently, many vendors have been touting SSDs as potential replacements for HDDs in laptop systems ...

Gift Cards in a Gloomy Economy: A Losing Bet?

They may not be the most thoughtful presents in the world, but they sure are convenient. Gift cards relieve shoppers of having to find the perfect size, style, and color of any item on a shopping list. They also avoid scenarios where what the buyer views as desirable is antithetical to the receiver's outlook. ...

BEST OF ECT NEWS

There’s No Call Center Like Home

This article was originally published on July 18, 2008, and is brought to you as part of our Best of ECT News series ...

BEST OF ECT NEWS

Who’s Winning the Battle Over Net Neutrality?

This article was originally published on July 7, 2008, and is brought to you as part of our Best of ECT News series ...

Wireless Technology: Worlds Apart

The Asian cellular phone market is something of a paradox. Countries such as Japan and South Korea have invested the equivalent of billions of dollars to develop sophisticated, high-bandwidth wireless services, such as mobile video and mobile commerce technologies. One reason for doing this was so they could lead the world in deployment of such services; however, other countries have been slow to follow that lead.

Can Google Crack the Mobile Advertising Nut?

Google: The name conjures up images of a brilliant company, one able to anticipate customer desires and consistently deliver leading-edge technology more effectively than competitors. Having captured and kept a commanding lead in desktop search, Google has now set its sights on cell phones and mobile advertising. ...

Cable’s Customer Satisfaction Tangle

Cable companies and customer satisfaction: The two terms are often considered antithetical. Through the years, these corporations have earned a reputation of being slow to respond to customer inquiries, inflexible and callous. Now as new competitors tread on their cash cow video services, will these services providers change, or will their rigidity cause them to lose business?...

BEST OF ECT NEWS

The Still-Simmering Net Neutrality Debate

This story was originally published on July 7, 2008, and is brought to you today as part of our Best of ECT News series ...

Home Networking: More Than Entertainment

Increasingly, consumers are connecting their stereos, plasma TVs, DVRs, PCs, laptops and gaming systems to intelligent entertainment systems designed to record, store and share media across devices throughout the home. ...

Law and the Internet, Part 2: A Little Help From the Pros

Part 1 of this two-part series focuses on online document services through which users can conduct legal business without the direct assistance of an actual attorney ...

Law and the Internet, Part 1: A Little Self-Help

The Internet often has the effect of eliminating the middle man and enabling consumers to complete tasks directly. While these changes have occurred swiftly in some markets, they have been evolving more slowly in the legal profession. In fact, the process of finding legal advice is quite similar to how it was before the dotcom boom. A small but growing number of companies are trying to change that by making legal information and documents available over the Web so consumers can help themselves rather than hire a lawyer.

The TV Ad Exodus, Part 2: Melding With the Web

Part 1 of this two-part series discusses the efforts made by the television industry to maintain advertising's relevance in the face of technologies like digital video recorders ...

The TV Ad Exodus, Part 1: Beyond the 30-Second Spot

You come home one night and want to catch up on a local sporting event or your favorite show. You sit down, pick up the remote for your DVR (digital video recorder), and start watching. As the first commercial appears, you -- like most individuals -- hit the fast-forward button. As you do so, advertising executives, TV networks and even DVR makers themselves wonder: What good are commercials if viewers like you don't watch them?...

Copyright Law and the Web, Part 2: Who Are the IP Police?

Part 1 of this two-part feature discusses the oftentimes confusing legal landscape of the Web's intersection with copyright laws. Part 2 looks at who polices the Web to spot and stop incidents of intellectual property abuse ...

Copyright Law and the Web, Part 1: A Hazy Intersection

Technology often evolves more rapidly than the laws needed to regulate it, especially in the realm of copyright law. The Associated Press, Viacom and YouTube are just some of the parties involved in a variety of lawsuits and accusations focused on Internet copyright issues. Guidelines are in place concerning the fair use of copyrighted materials, but their interpretations have often left lawyers, judges, corporations and everyday consumers wondering and arguing about what exactly is legal and what is not.

Home Sweet Call Center

Working from home has become an acceptable option for a wide range of professionals, including salespeople and lawyers. Until recently, this option, dubbed "homeshoring," was unpopular in the call center, although that perception has been changing. "Companies are becoming more comfortable in letting their customer service representatives (CSRs) work from home," stated Stephen Loynd, program manager, contact center services, at market research firm IDC.

The Net Neutrality Debate: Still Sizzling

The Internet is the greatest technical development of the 20th century, and its open competition model has been the envy of other market sectors. Internet advances are being crushed by monopolistic carriers who are more concerned with censoring content than delivering services to customers. Those disparate statements sum up the positions of the two sides squaring off in an increasingly contentious debate about the Internet's future...

Video Resumes: Lights, Camera, You’re Hired

Tens of thousands of fledgling job seekers have spent a great deal of time, effort and money devising video resumes, a variation on the decades-old task of letting a potential employer know a little something about you. However, while the new approach has garnered some sizzle, it lacks substance. ...

5 Hot Tips for Navigating a Cool IT Job Market

An IT career is once again one with a lot of long-term potential. While the market now does not resemble the halcyon times of the dot-com boom, demand is expected to remain steady in the short term and the future looks bright. ...

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