Effective metrics provide a point of comparison for the business and become behavior-changing in how decisions are made, according to Aurimas Adomavicius, president of Devbridge, a global digital products consultancy. TechNewsWorld spoke with Adomavicius to pursue the concept of how software developers can put meaningful metrics to work...
The fifth annual Customer Expectations Report from Gladly reveals what today's consumers want from brands, especially when shopping online. The report describes how consumers' expectations of retailers have changed in the last year amid a global pandemic and an online shopping boom. Also suggested i...
Even the most customer-centric businesses can overestimate their performance or miss the broad trends in customer behavior. That is why NICE inContact conducts annual surveys that track the customer experience from the perspective of businesses and consumers. CRM Buyer discussed the recent findings...
Retailers are finding new ways to retool their customer experiences to conform with the new contactless "everything" supply chain; and artificial intelligence and computer vision technologies are lending a notable hand. Out are the bulky metal lockers where customers had to open doors that many othe...
Clickwrap transaction platforms, which serve to replace electronic signatures, are emerging as a valuable tool to help businesses navigate the increased volume of online transactions. Instead of signing, users click to check a box, or click on a button with a label such as 'I Agree' or 'Accept'. Tha...
Amazon is getting into the online pharmacy prescription business in a big way. The e-commerce giant is setting up a new drugstore on its platform, Amazon Pharmacy, that will allow customers to complete a pharmacy transaction on their desktop or through the company's mobile app. Amazon said that fill...
Healthcare records were digitized to help prevent medical errors such as misdiagnoses and mistakes with medication, but electronic health records have made it easier for bad actors to steal patients' highly personal information. Cybercriminals are further motivated by the fact that patient medical r...
Coronavirus has ushered upon us an era of isolation and curtailed face-to-face operations in favor of virtual interactions. The service of demand and delivery has shifted mainly to digital channels. While this trend was visible in the pre-COVID world, the pandemic has accelerated digital-first engag...
Walmart is embracing new strategies, partnerships, and infrastructure that have modernized its e-commerce platform and made it a more formidable rival to Amazon. In particular, three big factors are at play: enhanced content opportunities, the introduction of new fulfillment capabilities, and the in...
Members of the U.S. House of Representatives have introduced legislation that aims to protect online shoppers from purchasing counterfeit goods. The proposed Shop Safe Act would establish trademark liability for companies that sell counterfeits that pose a risk to consumer health and safety; require...
Amazon is testing scanners that can identify a human hand to use as a payment method for in-store purchases. The company plans to introduce "Orville" to some Whole Foods stores by the beginning of 2020, and later expand it to all locations in the United States. Employees at Amazon's New York offices...
Amazon is keenly interested in protecting the intellectual property rights of its third-party sellers because the company depends upon them for their long-term success. In a recent newsletter to shareholders, Amazon CEO Jeff Bezos explained that third-party sellers currently make up a majority of th...
Amazon has announced Project Zero, a program that empowers vendors to help drive counterfeits down. The anti-counterfeit campaign will employ Amazon's advanced technology, machine learning and innovation. Amazon will partner with Project Zero's participating vendors to protect their intellectual pro...
Video has risen in recent years to the forefront of any marketing campaign, recognized as the best way to elevate brand awareness and share a company's latest product buzz with an increasingly diverse and sophisticated audience. It's so easy to work with; platforms are readily available, simple to l...
The gap between B2B buyers and sellers has been growing. More than 70 percent of B2B buyers preferred to wait to engage a seller until the latter demonstrated a clear understanding of its needs, a CSO Insights survey found. Nearly 58 percent of buyers saw little difference among sellers; more than 1...
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Discard in trash
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Microsoft’s Copilot Rises From the Ashes of Bob and Clippy
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AnkerWork PowerConf C300 Webcam Delivers AI-Powered Excellence in a Compact Design
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It’s About To Become Much Harder To Choose the Right PC
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Electronic Frontier Foundation Calls for FTC Action on Poisoned Set-Top Boxes
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Casino Breaches Expose Why Identity Management Is at a Crossroads
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The Realities of Switching to a Passwordless Computing Future
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Wind River Linux Drives New Solutions for Software-Defined Vehicles
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AI Fails To Move Needle for Bing’s Share of Search Market
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More Linux Malware Means More Linux Monitoring
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Impressions of Meta Quest 3: The Must-Have VR Gift for the Holidays?
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Hacker Advocates Turning Tracking Tables on Law Enforcement
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Chip Wars of 2024: Will a Cell Phone Take the Laptop Crown?
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Gunnar Tallac Glasses: A Stylish Solution for Blue-Light Protection
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Noorio B310 AI-Powered Camera Spotlights Better Outdoor Security
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Leverage the Power of Data To Monitor Home Energy Efficiency
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How Low-Code/No-Code Platforms Can Help Manufacturers Embrace IoT
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IT and Security Leaders Baffled by AI, Unsure About Security Risks: Study
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Cyber Insurance Costs Rising, Coverages Shrinking: Report
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Gen Z, Millennials Turning to TikTok for Career Advice
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Qualys Discovers Critical Linux Flaw ‘Looney Tunables’
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Tech Coalition Launches Initiative To Crackdown on Nomadic Child Predators
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AnkerWork B600 Video Bar Lights Up a Better Conferencing Experience
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DiagnosUs App Uses Gamification To Fill Gaps in Medical Education
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Google Invites Public To Test Drive Its AI Chatbot Bard
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Disorganization, Not Cost, Fuels the IT E-Waste Crisis
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Musk Rolls Dice With Drastic Rebranding of Twitter
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SatCo Makes First 5G Call via Satellite Using Everyday Smartphone
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