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As senior director of product marketing for the identity practice at Sun Microsystems, Rob Beauchamp remembers -- and it was not that long ago -- when integration was considered a tactical process with the objective of knitting together systems and applications as quickly as possible To be sure, that is still a primary goal for such projects. Howev...
Earlier this year, IBM announced that its joint sales revenues with mid-market independent software vendors (ISVs) reached US$1 billion worldwide This is just one measure of the success IBM has realized in the SMB partner strategy it launched in 2002, finds a new report by Access Markets International (AMI) Partners....
Google is issuing warnings to Web surfers when they are about to click on a Web site that could be hiding malware able to infect their computer Google has launched this initiative as part of its partnership inStopBadware.org, a malware clearinghouse established by Harvard Law's Berkman Center for Internet & Society together with Oxford University's...
Increasingly, healthcare and financial services firms are investigating contact center applications that offer biometric security features -- specifically voice authentication -- as a way to meet new regulatory demands, according to one company active in this area "The speaker verification market has been small, to date, for a few reasons," Dan Fau...
FrontRange has upgraded its HEAT Service and Support, a help desk and external customer support tool, for the first time since the beginning of last year, excluding the handful of patch versions the company has issued since then This version, release 8.4, focuses on improvements to the user interface, as well as better integration with HEAT's voice...
Microsoft is steadily advancing its plan to make Windows Live an entertainment and communications hub with its rollout of Windows Live Spaces. The next generation of the company's blogging service, it now focuses heavily on social networking Microsoft is approaching the concept of social networks a little differently from other providers, explained...
When designing a Web page, where exactly should one place the icon to let the consumer know Live Chat is available? On the home page? In the service section? Should that icon be flashing? What color should it be? Believe or not, a group of executives spent at least half an hour of earnest conversation on these fine details of chat entry points and ...
On July 27, by a vote of 410 to 15, the House of Representatives passed the Deleting Online Predators Act (DOPA), which will restrict access to social networking sites such as MySpace.com and other interactive services at schools and libraries that receive federal funding. The rationale behind the DOPA is to keep teenagers and children away from these Web sites, many of which have become stalking grounds for pedophiles...
Governments are turning to private sector techniques -- namely benchmarking -- to ensure that their back-office processes meet industry performance standards, according to a new study by Accenture. The resulting savings are, at least in theory, being applied to constituent-facing processes "We know of a few organizations that realized savings in th...
Microsoft is going to start charging users who download its Office 2007 Beta 2 version US$1.50, starting August 2. The application, which has been downloaded by some 3 million people over the last two months, has been available for free Microsoft said it was surprised by the interest in beta 2 and decided to implement the fee to recover costs. Howe...
Assemble Connect may be a small company -- but because it is a distributor of custom-manufactured products, its operations are complex enough to rival the largest of manufacturers That means just about every aspect of its business must be customized -- down to the software that manages the operations, says company president Eric Wendt. Finding such...
Microsoft traditionally has focused on building industry-generic productivity, communications and collaborative software Now, though, the company appears to be heading down a path well trodden -- for better or worse -- by such companies as Siebel, SAP and a host of best-of-breed vendors: the software verticals....
Kazaa, an Australia-based peer-to-peer Web site that managed to elude the legal reach of the music recording industry for many years, has agreed to an out-of-court settlement of US$100 million Owner Sharman Networks also agreed to prohibit illegal file sharing on the Kazaa network going forward....
The high level of mergers and acquisitions in the CRM market will continue through 2008, research firm Gartner predicts, with one in three CRM software vendors involved in such a transaction each year There has already been a series of very high profile M&As in the space, of course, including Oracle's acquisitions of PeopleSoft and Siebel. These tr...
As part of its appeal against a decision by a district court judge, SCO has filed a claim purporting that IBM destroyed certain software code, thus making it impossible for the Utah-based company to detail how IBM had infringed its Unix code Last year IBM asked the court to limit the scope of SCO's claims on the grounds that SCO had not provided en...
Like most retailers, supermarket conglomerate Ahold has a customer loyalty card program, and like most retailers, it mines that data as much as it can to help it sell more products. The data it has gathered over the years range far beyond what a certain customer buys every week. It can also determine, for instance, a customer's price sensitivity to a certain item -- that is, how much he or she is willing to spend on it...
Google has launched a new service for the visually and learning impaired designed to make search easier by ranking search results according to how clean, or easy-to-read the Web pages are Called Accessible Search, Google's latest tweak to its search engine comes out of Google Labs. According to its FAQ section, Accessible Search looks at a number o...
German software giant SAP said Thursday its net profit rose 43 percent in the second quarter on higher U.S. revenues and better margins. The company reported net income of US$519 million, or $1.69 a share, compared with $366 million or $1.18 in the same quarter last year SAP had already reported last week that software license revenues rose 8 perc...
ATG continues to build out its e-commerce platform -- an area into which it has been pouring resources for the last two years -- with the introduction of three separate but related sets of e-functionality ...
Amdocs, an erstwhile CRM stalwart that has increasingly transformed itself into an end-to-end provider of communications industry software, has filled in missing functionality with a new acquisition The company has signed an agreement to acquire Cramer Systems Group, a provider of operations support systems (OSS) applications. Under the terms of th...
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