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Billionaire investor Warren Buffet is donating the bulk of his formidable personal fortune to charity, and the Reverend Cecil Williams could not be more pleased Williams is not a direct recipient of Buffet's largesse; the Sage of Omaha will donate US$31 billion to the Bill and Melinda Gates Foundation and $6.4 billion to charities set up by his wif...
There are a few challenges facing the North American customer care outsourcing industry that may dampen growth in the coming years, according to a new Frost & Sullivan report that projects earned revenues to reach US$20.1 billion in 2012 from $19.5 billion in 2005 These predictions are intentionally conservative, which means that growth could conce...
Once again, AT&T's actions have sparked a national debate over customer privacy. The company deliberately kicked off a new round of debate with its announcement last week that it was changing -- or as it said, "modifying" -- its privacy polices for Internet and video customers This comes on the heels of the recent revelation by news media that AT&T...
QuickBase, a division ofIntuit, has upgraded its hosted-model product to make it easier for sales reps and sales executives -- two user groups that often have competing application requirements -- to use the sales module New functionality in the application, called "Manage Your Sales Team," includes more advanced configuration, reporting and displa...
Novell has fired its CEO and CFO after several quarters of anemic growth during which its main competitor, Red Hat, has grown significantly Novell's Board of Directors has replaced CEO Jack Messman, who has been with the company for decades, with chief operating officer and president Ron Hovsepian, an IBM alumnus who joined Novell in 2003....
A group of high-tech companies including Intel, Microsoft, Oracle, eBay, Google, Sun Microsystems, HP and Symantec have formed the Consumer Privacy Legislative Forum with the goal of promoting the adoption of a nationwide privacy law At this early juncture, there are few specific tenets the Legislative Forum is calling for, according to a statement...
CDC Software has made its third offer to acquire mid-market CRM vendor Onyx, offering shareholders a choice of all-cash or cash-and-shares in CDC The offer -- US$4.85 per share in cash, or $2.50 in cash and $2.50 in CDC stock -- comes a few weeks afterOnyx signed a definitive agreement to be acquired by M2M Holdings, a private equity firm jointly o...
U.S. District Court Judge James Brady in Baton Rouge has granted a temporary stay on a new Louisiana law signed last week that would outlaw the sale of violent video games to children under 18 The request for a stay was made by two industry organizations -- the Entertainment Software Association and the Entertainment Merchants Association -- after ...
While enterprise PBX (private branch exchange) product lines continue to register the highest level of growth in the telephony market, newly emerging trends will eventually realign use and deployment patterns, according to a survey conducted by market researcher Dell'Oro Group These include a shift to hybrid systems and a nascent push by SMBs (smal...
Powerhouse telecom providers Nokia and Siemens intend to merge their telecom networks businesses to create one of the largest entities in the industry. The 50-50 US$30 billion joint venture, Nokia Siemens Networks, is expected to generate $20 billion a year in revenue More significantly, the merger could represent the long-awaited tipping point for...
SSA has finished retooling itsCRM suite -- one of the company's most significant steps since its acquisition of E.piphany last year -- with the release of its sales and services modules, SSA Sales 7.0 and SSA Service 7.0 These upgrades followed the release in April of SSA Marketing 7.0....
Choosing the right system in the first place is key to optimizing your investment in a customer relationship management system -- and that process can be strewn with potential pitfalls, asPart 1 in this two-part series points out While the selection process can be unnerving, implementation can be a downright nightmare -- and, in some cases, what ha...
Microsoft, Google and Yahoo are the most likely alternatives News Corp. is considering for providing its popular MySpace social networking site with search functionality MySpace already offers a Web search feature. This April, it was included for the first time in comScore's search engine rankings, with 43 million queries performed, for a 0.6 perce...
Oracle has acquired Telephony@Work, an on-demand provider of IP-based software infrastructure for hosted contact center services Telephony@Work provided much of the functionality in Oracle's OnDemand Contact Center application via an OEM deal the company had with Siebel, which Oracle has since acquired....
Google has updated its Google Earth product, a satellite-based mapping application, with a Linux version that includes language capabilities in French, Italian, German and Spanish and -- perhaps of most interest to its millions of users --- a huge influx of new data images The application, which has been downloaded an astounding 100 million times, ...
RightNow Technologies has introduced two new voice applications that provide contact center agents with enough identifying information about the customer to eliminate the need to repeat information when a call is transferred to a new agent The new functionality addresses a long-standing customer complaint: having to enter name, account and other id...
eBay is launching its own contextual ad tool called eBay AdContext in order to build out its third party distribution network -- and shift away from a too heavy reliance on Google Like similar applications launched by Overture and Google, AdContext is, at bottom, designed to entice online distributors -- from established commercial sites to individ...
The U.S. House of Representatives has passed the "Communications Opportunity, Promotion and Enhancement Act of 2006 (COPE) by 321-101. If it becomes law, the bill will open the cable television market to further competition, allowing phone companies such as Verizon to offer subscription video programming ...
Microsoft and partner companyPanorama Software will develop more than two dozen industry-specific business intelligence (BI) applications based on Microsoft's product platform, including future releases such as the recently announced Microsoft Office PerformancePoint 2007 There has been a significant increase in interest in BI technologies as they ...
Onyx has signed a definitive agreement to be acquired by M2M Holdings, a private equity firm jointly owned by Battery Ventures VI and Thoma Cressey Equity Partners, in an all-cash transaction for US$92 million, or $4.80 per share Closing is anticipated in the third quarter, subject to approval by a majority of Onyx's stockholders....
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